NO NO NO... Worst of the Worst! If there was an opportunity to give this store a ZERO, I'd press the button 10 fold. I've never seen such poor business practices. They hide behind their "Contract" like it was gold. I brought some nice designer clothing into the store; all in good condition. When I came into the store on a weekend, they looked through everything and kept all the items...Nothing wrong with any of them. The store clerk told me the owner would be in on Tuesday to tag them so she couldn't tell me what they would retail for in the store. She just gave me a slip of paper stating the number of items I left and what they were, (shirts, pants etc). I came back a week later and they told me they had sold a few items... $8.00 store credit for the 2 items. The owner said that the other 6 items hadn't sold yet. I came in for several weeks to look for something to purchase. Lousy selection and priced entirely too high for used stuff that looked pretty worn and beaten. $25 for a cheap beaded necklace and $32 for worn jeans? Really? I can do better at Macy's and get new stuff. I kept looking for several weeks... nothing. My contract finally came up. I asked to have the remaining clothing returned. The clerk came out with 4 of the 6 items left stating they couldn't find the other 2. I asked for the owner... She would be back on Tuesday. I called the owner on Tuesday...She said that they get ripped off all the time by shoplifters, it was probably stolen. WOW...thanks for being so attentive to my stuff. I asked her to look again and call me. No call... I went back to the store the following week... the clerk found a shirt in the back and combed the racks for the pair of designer pants that were missing....nothing. I called the store...The clerk basically said "Too Bad"...read your contract but she said she would look again... Still nothing. I called the owner. The owner said, "Oh, I'll look and give you a call. 3 days later, no call. I called the store and the owner said "We gave the pants away because it had a flaw." So first they were in the store, then they were missing, now the owner states that she gave them away? Excuse me, but nothing was wrong with them when they were brought into the store." Basically. The answer was..."Too Bad, read your contract...we have the right to discard items that are not in perfect condition." Ok...so stupid me, I should have seen this one coming. I should have known I had to bring in the perfect, flawless clothing to a thrift store...even though nothing was wrong with them. I'm sure someone close by is wearing them as we speak. So I wrote it off as my loss but it left a bad taste. Could they have maybe given me the option to pick up the so called flawed pants? They just gave them away and made me think they were on the rack until my contract was up. But that wasn't the end of it.... I still had the $8 credit...so, I went back to the store several times to try to find something....anything!!! The jewelry was overpriced, the used shoes were the same price as TJMAX only worn with someone's smelly feet in them...but again, the clothing looked like $1 garage sale items. Went back for several months... nothing fit or it looked cheap and worn out. So finally, I found a used overpriced jacket and decided to buy it and cut my losses. When I went up to the counter to pay for it... Guess what...First the clerk couldn't find me in the system, then suddenly stated... YOUR CREDIT EXPIRED. EXPIRED? More nasty rules of the contract...OMG.... I'm shocked this store is still in business... What happened to great customer service?... Give an inch and you might keep some people coming back. I'm sure when you, "the owner and the non-attentive clerks" read this, you'll say, we don't need your business and laugh, because you can... you really don't need my business... but honestly, how many other people did you chase away with the "GOLD LEVEL CONTRACT" that only benefits you. People only go in there to use up their credit. You can have the $8 and the pair of pants you stole from me...I know, you can say it's in the contract all you want but the contract will come back to haunt you some day... your loss unfortunately and... It's ok, you obviously need the money and need to do whatever it takes to keep your doors open... OH....and all the 5 star reviews? SERIOUSLY???... Your store is hardly 5 star material...it's in an ancient strip mall and the décor is less than flattering...The over the top customer service with the head nod and "hi" really sent me to a level 5... I'm sure the reviews from as far as NJ and CA are all related to you... Yeah... I would fly to Medford just to come to your store... good marketing strategy but remember...everyone does the friends and family thing on the internet to get good business reviews. Really sad but I won't ever be back... and of course... not that you care anyway... GOOD LUCK... YOU'LL NEED IT. read more