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Lance Animal Hospital

3.5 (23 reviews)
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Services - Lance Animal Hospital

Pet physical or wellness exam

Pet sitting

Pet vaccinations

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Prescription bottle

We were referred to Lance by our Dachshund rescue group in 2016. First few years went well--doctors took time for questions during visits, most of the front desk generally pleasant, techs were always polite and good with our dogs, and a good experience when we had to make the difficult decision to euthanize our furry family member. As the years went on, visits became more rushed, couldn't get in to see the doctor we started with, one particular front desk worker was incredibly short and condescending regularly (not just a bad day), and even after most vets returned to pre-Covid practices, allowing you to come in with your animal for their visit, they are still doing only curbside as of 4/2022. The two final straws that resulted in us leaving the practice involved the practice being so rigid and not considering the patient's health first. Both involved medicine refills--one compounded eye drops required for our Boston Terrier whose had two major/expensive eye surgeries and the other Proin for that same rescue dog's incontinence. In both cases we were almost out and didn't realize refills required a follow-up visit and bloodwork, respectively. They did call in one refill for critical eye drops, but even after sending them all requested ophthalmology surgery records from vet school hospital that performed surgeries, we are still waiting on the full annual refill approval since 1/22/2022. And the final straw was their refusal to give the Boston 7-days of Proin to get her through our spring break vacation out of the country. She was due bloodwork that we didn't know about until we went to pick up her meds ~2 days before leaving. The bottle showed no remaining refill info. We shared our predicament with our son's senior cruise and our own challenges with making an appointment due to mandatory Covid testing windows, work challenges, and driving time to port. They refused my husband. I called and asked them again. They still refused, siting FDA requirements. As a human, we've had more supportive healthcare providers for refills of maintenance meds and schedule 2 drugs with challenging and unique circumstances. This meant our Boston had no meds and went a full week without, coming home to our Boston who had overnight wet crate beds daily and our pet sitter who had many floor cleanups. All of which weren't necessary. We pleaded for only 7-days, not a full bottle, offering to go ahead and schedule an appointment for our first day back--still they said no. That was the final straw, along with the continued negative attitude of one particular front desk worker who has no concept of customer service and acts as if the practice is doing you a favor by existing.

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Review Highlights - Lance Animal Hospital

We have older dogs, and have had to put down two in the last year, everyone was very kind and compassionate.

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Lance Animal Hospital - vet - Updated May 2026

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