LGH Express on Lititz Pike is a disaster. The wait time was twice as long as I was told. The wait area was tiny, crowded, not enough chairs, people stepping on others' toes to get to the desk, kids whining, babies crying, people talking on their cell phones. The receptionist loudly asked people confidential questions (birthdate, reason for visit, etc) in earshot of others. She said to me, "You must have a twin! There is another person in our system with the same name and date of birth! Are you sure you don't have a twin? Haha!" This, in my opinion, was a breech of confidentiality. She referred to me as "dear," which made me uncomfortable. The NP did not introduce herself to me, seemed rushed, and hurriedly gave me a tine test that bled and hurt. I started to leave, but returned because the bleeding got worse. She was indifferent and sent me on my way. The area had scabbed, bruised, and still hurt. I have had tine tests in the past and they never bled or hurt. The entire experience was negative. I completed a survey, but no one had the courtesy to even follow-up with a call.
To make matters worse, when I went back in two days to have it checked, the place was CLOSED! There was no sign on the door or no notice on the website. Apparently, no one showed up for the shift!
Finally, even though I paid the bill with my HSA card on the spot, the hospital still sent me a bill in the mail for the fee. What a mess. What has happened to the quality of LGH???? read more