I have been attempting to contact your concierge service since Monday, August 3rd, and I received one phone call back. Returned the call within 15 minutes and was not able to reach anyone for the rest of the day, and that was on day three of trying to get through to somebody. This is really frustrating as I'm trying to schedule an appointment for my father, who is currently homebound because he can't drive. He needs blood work done for a doctor's appointment on Monday that needs it to be fasting, so it has to be first thing in the morning, which makes it difficult for family to accommodate that. I definitely will not be recommending your service to anyone and advising you only offer this service on paper, not in reality. read more