10 hours later and I'm still not exactly sure what to think of this experience. One star for ease of making an online appointment. Had I needed to, it looks like I could easily have changed or cancelled this appointment, also online. After that....it just was odd. I arrived early, not sure where this building was and content to wait in my car while waiting for my appointment as their communications said was possible. Parking is tight and tough, but ok it's the city, so that was managed. Checked in online, choosing the option to stay in the car until receiving a text to go into the facility. I quickly received this text and went inside, to a very small waiting area and the woman behind the window looking blankly at me. I gave her my name, unsolicited, and she asked me all the same registration questions that I had already answered, still ok.... pretty similar to all other medical appointment check in. I sat down and waited, not in my car, but in the very small now crowded waiting room, and waited and waited. Probably about 10 minutes later I hear a male voice calling my first name, I have no idea from where or if it's me they're calling, no direction, no instruction, just my name. I decided to let myself into the procedure area, again my name, but no instruction. Finally, the voice directs me to bay 1 and I find a frustrated phlebotomy tech waiting for me............box window fan on full blast and intent on his need to draw labs. He cleanses my skin, mind you fan on full blast, and manages the stick pretty easily. Labs done, bandage applied, and no instruction, no you're done, no head back out the way you came in...just silence. Needless to say, I walked myself out past the very crowded waiting room and blankly staring woman behind the glass. Now, all knowing, I guess I'd return if this was the required facility for such procedures, but wow, just wow. read more
