The customer service was excellent!! Its been a while since I have had a customer representative be so attentive and have such a positive and happy attitude as Alexis who I had the pleasure to work with. Alexis went out of her way to meet our needs and help us find exactly what we wanted. We left with a purchase that we were more than happy with. Thank you Alexis! We will come back again and ask for you! read more

We arrived there literally at closing. The place is HUGE! They have a lot of options. We will definitely go back when we have more time. The prices seemed reasonable too! read more

The staff here doesn't have much knowledge on what they're selling. They directed us to a computer and told me to type in what I was looking for. When I'd ask questions there were a lot of answers that even she seemed to question. It's no wonder people prefer to shop from home then deal with these so called salesmen read more

Valerie went above and beyond servicing me! She helped me find what I was looking for and took the time to answer my questions.

Great place to grab some high quality furnishings and of course beautiful lighting fixtures. Worth the extra drive. There's no room for indecisiveness since all purchases are non returnable. read more

Lamps Plus - Home Decor Near Me - Redlands, California

My wife and I have made multiple purchases from Lamps Plus over the years. The products have all arrived on time and been of good quality. However, I have always said that the true test of a company is how they handle a customer problem. In the past few months we ordered 3 more ceiling fixtures from Lamps Plus. Two are working fine, but the third developed an issue after less than 2 months of use. When I called and asked about a replacement, the representative put me on hold for quite a while and then came back and told me to call the manufacturer. As a result, we will not make any future purchases from Lamps Plus, nor will we refer them to our friends. read more

Monica and staff are AMAZING!!!!! Great pricing and terrific customer service. Let's get perspective here .... this is a factory outlet and often things have been returned or are slightly in "open box" condition.... therefore FANTASTIC pricing! Get a grip and go shopping as you will never see pricing like this ... EVER! Go see Monica and crew as she is the Sweetest and most Helpful person around and the employees equally EXCELLENT!. read more

A little confusing to navigate once you get inside since everything is spread all over the place. If you spend a little time in here digging around though, you may find a treasure at a fairly decent price. read more

Lamps Plus - Home Decor Near Me - Redlands, California

Amazing deals. My first time visiting I didn't know you could also buy brand new items from the warehouse. We got some amazing deals on opened box items. And a new crystal chandelier at full price $600 wow!! More then I'd normally spend on a fixture, but I do love it. read more

Lamps Plus - New chandelier in my dinning room. - Home Decor Near Me - Redlands, California

I ordered a lamp shade on line and when it came realized it was the wrong size. I called the Lamps Plus Warehouse in Redlands and they said to bring it back to them. Went in today and I was immediately greeted by a sales associate and a man I assume was a manager both wearing masks (which I appreciated very much). They asked how they could help me and I explained why I was there. The manager sent me with the sales associate who he said was the "shade expert". I was in and out of that store with a lamp shade that fit in literally 5 minutes!! When I came out to the car my daughter said "what happened?". She assumed I couldn't make the exchange since I was back so quick. This was one of the BEST experiences I have ever had with a business!! The store manager and sales staff should be complimented on their professionalism, courtesy and just making it an all around great experience. Will DEFINITELY be giving Lamps Plus as such of my business as possible. These are the kinds of businesses I want to support! read more

We walked in on a whim and scored a beautiful mirrored console for a fraction of the original cost. We've been on the hunt for something similar but we didn't want to pay $900 plus. It did have a minor flaw but not very noticeable. We jumped at the price. (Good thing because a soon as we were in the process of checking out 3 other people wanted to buy the piece ) Paid less than $300 including tax. Monica was fabulous and even helped us order a couch we saw online and that saved us over $300 in shipping. Now we always go check what they have to offer before paying full retail price. read more

Lamps Plus - Less than $300! - Home Decor Near Me - Redlands, California

Great place. Went there to look at some water fountains. Not many on hand but had a few. Big variety online. We ended up buying a lamp instead. Went back a few days later and found the fountain my wife wanted. A lot cheaper than we thought. Great place and my wife is happy. read more

I have ordered from here several times and been extremely pleased with the product, but my latest experience has been horrific. I was trying to order a present for a surprise 50th wedding anniversary. When I could not find the product, I called and they said, sorry it is backordered. When they told me when it would be in and shipped, I said ship to the recipient because it is after the surprise 50th anniversary party. The next day I get an email it is coming this week, 3 weeks before the party. I have called twice to get shipment changed , only to get nasty comments and no help. Needless to say, no matter how nice products are, I will never order again. read more

We priced a similar chandelier in Pasadena at a furniture store that was selling for well above $3,500. A friend recommended we go to the Lamp Plus Outlet Store. The chandelier asking price was above $700.00. We paid $600 + tax.. and installation fee. read more

Lamps Plus - Home Decor Near Me - Redlands, California

Very disappointed, for a factory outlet no deals like it used to be. I used to buy my light bulbs here but after seeing the high prices for open box products I said goodbye to one of my favorite outlets. Staff was very friendly! read more

Nice selection but I would say they are misleading. I picked out a pendant light that I saw with the price tag on it that was slashed down to $40. When I asked for another one they told me that second one it will cost you $160 (I mean who's going to buy just one pendant light? You're going to buy them in a set of 2 or 3 right?). But the price on the tag for $160 had a slash through it. This is very misleading and I will NEVER give them my business. read more

This place is a warehouse, they have quite a few different options available however, I found it to be unorganized and quite challenging to locate anything. It was terribly hot inside almost as bad as it was outside, I mentioned it to many of the employees especially since I saw large commercial fans in the building, they all just laughed it off. It was 107 degrees outside and over 90 degrees inside they did have their small ceiling fans on but, it was so unbearable I left. read more

The prices are good but you get what you paid for. Be careful! Before I spent almost $900.00 to buy 2 lights, Monica who is the outlet's "light specialist", assured me that the manufacturer only made one color, that I would be able to get "credit" toward other Lamps Plus purchase(s) and that she would be able to get better prices for me than anyone else. When I found out that the manufacturer made many other colors and tried to get credit toward another purchase of 2 Hubbardton Forge's lights, she quoted me a price that is $100 higher than other store and refused to match a price of LBC Lighting of Arcadia which is $634 each. I tried to buy 2! Do not buy from this outlet especially if you live almost 2 hours from this store like me. You will not be allowed to return for credit at your local store! If you choose to buy from this store especially from Monica, get every verbal promise/representation in writing or you will regret it like me! I was just contacted by the corporate office. Hopefully, my issue will be resolved. Stay tune! read more

This review is for both the distribution center and Lamps Plus on the whole. I ordered some outdoor lighting for my home and was super impressed with the quality. I needed some more of the same lights to match on out patio cover along with 2 ceiling fans. Ordered them and received very quickly. By accident, they failed to ship one of the fan motors. I didn't notice until the guys were ready to install. I called their customer service and they figured out what happened and sent me to their distribution center in Redlands. I got there, they gave one to me, and I was on my way. Kind of an inconvenience, but I was able to get the same day so it could be installed and I am happy with that! The level of customer service I have experienced from start to finish has been awesome. Bonnie helped me initially and Rosey helped me today and I just cannot express how impressed I am with how much they care. Thank you! read more

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Best place to find great deals on open box stuff! Amazing service, super friendly support team there and if you bring in pictures of your room(s) they'll help give you ideas when you get stuck! Also, be sure to sign up for their rewards program for killer secret coupons. Ended up saving around $800 on a buy one, get one chandelier coupon. read more

Rita was amazing! She offered me help the minute I walked through the doors and entered the store. She found my chandelier for my master bedroom and gave me a great deal!!! Excellent customer service!!! Great selection at amazing prices. read more

Just saved big! I purchased an open box item 70% off. I was prepared to pay full price and decided to call and check their inventory. Boom! They had it! Veronica helped me and she was very knowledgable over the phone and in the store. read more

OMG what a beautiful black empire lamp shade!! I spoke to Donna at Lamps Plus and she explained everything about the size of the shade to fit on my tripod lamp. She was so very nice and gave me her phone number if I had further questions. Donna said FedExpress would deliver my shade on the 15th and it came on the 14th!! What service from CA to NYC. When I got my shade I was very happy--like Christmas Happy! Lamps Plus will be the first place I call for my lamp needs. Donna is an excellent asset to Lamps Plus. Thank you! read more

Lamps Plus has the Best customer service ever! Veronica and Monica are awesome! Veronica and Monica are polite, helpful, knowledgeable, patient and great with helping decide which crystal chandeliers to choose. LP has many beautiful styles, brands, and prices to choose from. I later returned and purchased several furniture pieces and light bulbs.I had the best experience and I am very happy with all my purchases. read more

I LOVE my new lamps! They arrived safely and on time, all at a better price than what I found at similar stores. read more

Lamps Plus - Isabella 28" ivory ceramic lamps. Gorgeous! - Home Decor Near Me - Redlands, California

After reading the single review from a fellow from LA, I thought I must have gone to a different place. As I remember, there were lots of deals and I bought a chandelier that was priced (still) at their store for $250. I paid $99 and although the box was opened (who needs the box anyway) it's been a beautiful addition to my home for several years now. What I remember most is the beautiful 10 X 8 rug I saw. They were asking $199 but couldn't afford that much. I kicked myself wishing I had offered $99 since a salesman asked me what I would pay for it. I'll swing buy today, maybe things have changed...in any case, I'll be sure to post my findings. read more

Great products. I have beautiful lamps and home decor thanks Lamp Plus.

After reading other reviews on Yelp, I went to the store today & found great deals. This is a hidden gem. They have been here for 8 years, but this was my first visit. I definitely will be back. Shout out to Sandra and all the staff I met at the store. The customer service is GREAT. Even though this is an outlet store, you actually get help and have all your questions answered. Sandra really went out of her way to help with all my questions and concerns. Overall, it was definitely a great experience! read more

What a huge disappointment! Most of the items they have in here is either old or completely ruined. We drove for over an hr here to stay for only 10 mins. Save your gas and money and do not come here. read more

I love this place. I'll be going back. Walked out with a box full of outdoor wall lights, exactly the ones I wanted, for $20 each. Huge selection. Great resource if you're updating a home or staging one for sale. read more

I ordered an $89 lampshade from Lamps Plus.com. on 9-6-15. The shade has a unique starfish motif, so I agreed to pay the $23 shipping and handling. (It was sent Ground and took more than a week to arrive, even so) I called today to ask if I could exchange it for the next smaller size. The customer service rep told me I would need to do a separate transaction. OK, that happens sometimes. However, I then asked for a Return Authorization number, so that I could begin the return with my intent to order the correct size when my credit card was credited. She proceeded to tell me that I would need to AGAIN pay shipping for the return! I was astounded, as the web site mentions TWICE that FREE SHIPPING is offered. So let me think about this...I will pay shipping 3 times if I reorder the correct size? It won't happen! I have never purchased from this company before and I assure you, I never will again. This company acts as though they are doing me a favor by selling me an $89 lamp shade?? Epic customer service FAIL. read more