Went for repair help, and they were able to remake and bronze a chain for a stained glass that I…read morehadn't been able to find anywhere else. Out of their way to find the necessary parts and included the screws and anchors. Exceptionally professional and friend family owned business. And all for a small charge. Quite pleased.

I took in a hand-me-down Mid Century Modern Nessen lamp -think a forty five pound vertical slab of…read morewhite marble with a big rectangular white shade, circa 1955. After seventy years it needed new wiring, and as the seventy year old glue and edge tape holding deteriorated fabric panels to the metal shade frame had given up the ghost, that needed recovering. The people at Heritage walked me through the options, got my OK, shipped the shade to a sub-contractor, did the rewiring in-house, and a few weeks later I had the lamp back. Heritage did an excellent job, and I am delighted. I would be happy to take other lamps in for repair as well.

I had a special experience with these fine folks several months ago. I was looking for a quartz…read morecountertop for my kitchen but could not afford the normal pricing structure. The owner Bob, found me a remnant at a much reduced cost which sealed the deal. I'm addition, the quartz was absolutely gorgeous and of the finest quality. Everyone there was a joy to work with and extremely knowledgeable. Please consider them when in need of some remodeling. TIM F.

Great products, great people! Really enjoyed working with them as they were super helpful and…read moreextremely patient with us as we had many decisions to make.

Service was good! Clean store. Needed help finding a bar for my window, the associate couldn't find…read moreit on the floor and they had to go to the back room to get it. Appreciated that he didn't let us leave without the item

This place is elite, amazing staff, clean, well organised. The pricing is fair and they have a…read moregreat garden. The staff is always willing to go the extra mile and they are in a good mood. This is the best hardware store in the area

Stopped in for a few items and had lots of questions about laser levels. The tool department…read moreassociate did a great job answering all of them. After talking through my needs, they helped me realize that I probably didn't need the more expensive Milwaukee model and that a Bosch laser level would be a better fit. They also pointed out that Home Depot was running a special sale with a better price. I really appreciate that kind of open and honest customer service. Instead of trying to sell me the most expensive option, they helped me find the product that best fit my needs. That kind of integrity makes me an even more loyal customer.

Recommended by our contractor for kitchen handles. Big bright hardware store with helpful,…read moreknowledgeable workers. We got assistance and guidance from Virginia in the gallery, she wasn't at all judgemental when I was originally looking for the cheapest. Their cheapest are still pretty good quality. There was no upsell, and she was able to show the clusters of price ranges in their very large showroom so we could avoid the oh my gosh level of pricing. Currently, the best deal by far for all brass is Astor Marris but prices are fluctuating dramatically differently by brand. Their lowest price kitchen and bathroom pulls are not cheaply made products, they start at good, lots of intermediate better, and a startling selection for those for whom money is no object. We also got some work gloves and a smoke detector for good prices (better than Amazon).

Honestly I don't write one star reviews but when you order a part three weeks ago, stop there…read moretwice, and call four times and don't get your part you deserve a one star review. Fast forward from my last review and I was attempting to get the part so I stopped into the store to check on my order. I waited ten minutes for him to pull up his part order log which is a spiral notebook. He couldn't find my order anywhere - even though I have called four times and have been there once. I left my phone number for him to "research" the issue. He NEVER called me back and this is the second time this happened. Seriously if you don't have your faculties together then it's time to hang up the saddle and retire. Your real estate is worth tons of money - sell the place vs. keeping hours of 8:30 to 5pm with no weekend hours. I ended up ordering the part on-line for cheaper and no hassle of being worried as well because the owner wasn't wearing a mask.

The man behind the counter is probably seen everything from dating from 1900 to today. I went in…read morelooking for a replacement belt for my old dryer and he legitimately just looked at the part number, made a funny comment about my broken belt having "too many ends", and reached down from where he was standing and grabbed a perfect replacement. And then when I fumbled to described what i came to know as drum supports, he very politely asked follow up questions until we came to the part in question. This place is a Bay View historical site and it will be a very sad day if it ever goes away. I want to thank the man behind the counter. You carry yourself as a man who know what he is doing, and you left a lasting impression even just for a man fixing his dryer. You are providing a service that is in very short supply and your prices are comparable to those found online. I will pay an extra buck to have someone look me in the eyes and tell me this is the correct part. Thank you sir, you made my to-do list go much quicker today.

Professional friendly service they had all the products I needed. Have visited the store several…read moretimes and never had a negative experience

It's great having a Menards close by. While they may not carry the highest quality versions of…read moreevery brand, they offer a huge selection of the most commonly needed items for home projects. The employees are usually very helpful, checkout is quick, and the return policy is extremely liberal. They also offer plenty of opportunities to save 11 percent. Today I stopped in to pick up some cat toys and was pleasantly surprised by how large the selection was. I ended up getting a brush and a collar. We'll see if the collar is something that Stu is willing to wear.

Friendly employees, great selection and service. Every time I go there, they load my purchases for…read moreme.

Found myself on the other side of Oconomowoc and decided to purchase my Scott's 4 step plan for my…read morelawn. The display was marked just as the sales flyer with the promotional price. When the tran was totaled, it was $50.00 higher then the ad price. The sales clerk could not figure it out and called another sales clerk for assistance. She as well could not figure it out and another salesman was called over. He seemed so disinterested that he just walked away. I decided to go to Ace Hardware and was in and out in less then 2 minutes at the same sales price. No manager to be found and lack of training made this a poor experience.

These guys knocked it out of the park. From our initial meeting to completion, they were responsive…read moreand on the ball. I can't say enough for Dave and the multiple samples he had to bring us as well as facilitating a meeting with the Mohawk Rep. The church's carpet was no small task and the ease at which it all came together has earned our future business and recommendation to anyone considering getting their carpet replaced or new carpet installed! Way to go team and Thank You Justin

I just had Stanton vinyl plank flooring installed in my kitchen, dining area, hall, laundry area…read moreand guest bath. I am over the moon with the results. Stu's sale's men were very accommodating and professional. My installer, Troy, did an outstanding, precision perfect job. My neighbors want to ask for him when they do their own projects.