In the Spring of 2021, I purchased a floor model of a beautiful Weber grill. They gave me a great…read moreprice for it and It is now summer of 2024 and it still works beautifully. They came and delivered it, installed the gas tank for me and I also bought a cover for it from them. They were kind and courteous and I didn't have any issues with this store. I will definitely be purchasing from them again!

Jeff Clayton, one of the owners was EXTREMELY rude to me! He yelled at me, insinuated I was a liar,…read moreand called me a "silly woman", before storming off into the back room, shaking his head all the way. Had my appliance issue not been favorably resolved by the installer, I was fully prepared to sue. My development uses Jamesburg Hardware for appliance replacement and has done so for many years. I have contacted my development's management, informing them of my horrible experience with Jeff Clayton, and asked them to consider NOT using Jamesburg Hardware in the future. As a customer, I expect to be treated with dignity and respect and not yelled at, patronized, or belittled. How I was treated is not the way to conduct business and retain/add customers!

Recently purchased both a dishwasher and microwave. Everything thing went as smooth as could be…read more The prices were fair, and delivery and installation were handled efficiently and effectively. Dealing directly with the owner was a major plus. I guess that's why it's called "My Family". Almost like having family in the business. I highly recommend this relatively new place for your appliance needs.

My Family Appliance was able to get AC units that none of the big box stores were able to get and…read moredid so under a time crunch working overtime to make that happen. Would highly recommend even if you pay a little more. It is well worth any additional cost .

Someone should take of teaching these ppl how to treat their customer. The worst customer service…read moreever! The owner was upset at one of their vendors, and rudely asked me to leave the store with one of the equipments that I brought for repair. It was bad! Don't walk away, run away from them!

My father who has Stage II throat cancer was verbally assaulted and thrown out of the store by one…read morethe owners for slurring words at the counter. Due to the cancer mass on my fathers throat he has a speech impediment which is disabling his ability to speak fluently. Instead of properly accessing the situation the owner decided to accuse my father of being drunk, attacked him in front of customers, and removed him from the store while he was trying to purchase a grave blanket for his mother who passed away. This is not only disgusting, but not how you treat paying customers. I recommend no one give this store the time of day.

Went here to get my Christmas tree. The people working here are so kind. They had all 40% off (and…read morestill do) artificial trees which is what I came here for... it's such a cute niche place. My boyfriend and I both picked out some ornaments as well. They had the cutest cat welcoming us in and even jumped on the counter to help ring us up... definitely will be back.

A hidden treasure! I found a wonderful selection of tastefully decorated wreathes and grave…read moreblankets, plus a holiday center brimming with trees and decorations. Magnificent fresh poinsettias as well. Staff was super accommodating. I will definitely return!

This is a really interesting old time farm store with lots of stuff you didn't know you needed, but…read moredo. They carry everything for gardens. They have lovely fruit trees, and they carry annuals, etc. It's always worth going there just to walk around and look at everything. They load the mulch into the car for you and have a lot of choices. I've been using them for years.

Great client service thanks to Karen. It was a challenge trying to find a bird bath bowl that…read morematched my stone base, finally I contacted Lowes all the way in Hillsborough. Karen handled my transaction over the phone and gave me time to pick up this extremely heavy piece, it meant a lot. Thanks for all your help! Transaction # : 17848643 Order Date : 06/04/21 19:19:31

Great experience here today! Neil P. took the time to help out me and my dad with finding a part we…read moreneeded and was really thorough in explaining everything. I was actually surprised they had a really specific part but he was able to look it up for us no problem. Neil really went above and beyond to help us out and was patient with questions we had. Also just a friendly guy who made the experience super pleasant. Will definitely be returning for future plumbing supply needs, this place is great.

Neal P. at GPS is the absolute best!! He knew exactly our design style, provided efficient and…read morefriendly service. He went above and beyond our expectations and worked with our contractor directly to ensure everything was on time and worked out smoothly. Neil is literally the reason we keep coming back to GPS- his skills are unmatched and he is so personable. If I could give him 10 stars I would but that's not an option which is disappointing.

I recently walked into the store to browse their products. I had the opportunity to talk to Howard…read moreHough, the owner. We discussed everything from their products to their approach to working with clients, even though I explained I was only looking. Growing up around electricians, I felt like I was taken back in time to the days when shops like this is where you purchased lights. The pride of ownership, focus on the client experience and knowledge of and confidence in the products they sell was refreshing!

Sold me a few chandeliers. One the brass was pitted. One was plastic. the owner actually had the…read morenerve to tell me that i only spent $7,000. why would i expect anything other than plastic. Came in many pieces from china. took an electrician a day and a half to put it together. Complete trash. Then of course no refunds.

They have a lot of lights on display. We found exactly what we were looking for and we received it…read moreby shipping in a week, twice! The salespeople were extremely helpful and I was very happy with the store.

Holy shit it's bright in there. But way cool lighting stuff. They have some really unique lighting…read more Like way cool stuff. But pricey. It costs to be different and have cool lighting. Like a lot. But it's worth it. Holy shit it's bright and awesome. If you need lamps and lighting fixtures, that is.