I love love love this facility. I've been tanning for…read moreyears at the same location until it went out of business. This facility is so much more clean and the staff is super friendly, helpful and knowledgable! Ask for the cold eucalyptus towel....very refreshing on a hot day!

This used to be a great place until Chandler became part owner. They go thru staff very fast they…read moreare not trained well. And some of the staff is just Rud and should not be working in customer services. There are some great staff be they usually come from the Scottsdale location. The salon had a flood and never notified customer in the beginning. Then they even bill me that same day and then were closed for almost a month. Then there was never an email stating they were back open. When I want back the girl at the front desk was giving me dirty looks and when I said something she said I will show your rub. I requested my monthly back and to cancel. Do not go here!!!!!!!!!

I LOVE Sunchain tanning. Each spring I sign up for a Level 4 membership & get my base tan on before…read moreour annual beach vacation. I have considered using a salon closer to my house (as it's pretty far from my house) but every year, I talk myself out of it & return to Sunchain. I love the staff, everyone is always so friendly and addresses me by name when I arrive. The facility is always clean & I love how nobody is pushy about buying their lotions. I've heard about heavy sales pressure at other places... I can't stand that! I literally can't imagine using another tanning place. They have a wide selection of beds, their pricing is very reasonable. I have only used the stand up tanning bed. They also offer spray tanning, if you're into that. I like that you can manage your membership online- so convenient! If you're looking to get your tan on before your summer vacay, look no further - Sunchain has something for everyone!

Great beds, friendly staff, clean and good value. I highly recommend!! A lot of tiers and options,…read moresomething for everyone.

This place is good and the customer service is excellent. But they're advertising needs a little…read morebit of work because they sent me a text message saying 15% off of any purchase. So I scheduled an appointment early in the morning for a spray tan thinking I will get 15% off, just for me to go in there and for them to tell me it only applies to products they sell. Spray tan is really good though. Use a primer and the body wash they sell.

Brianna provided me with incorrect pricing information, then proceeded to charge my credit card…read morePRIOR to informing me of all of the terms & conditions of the cryotherapy membership including the fact that they do not give refunds. No terms & conditions were shown to me or provided to me in writing. Brianna made me sign something electronically which I shouldn't have done because she didn't tell me what it was. After waiting an hour for my appointment, Brianna then said they couldn't provide the treatment because their equipment wasn't working and she didn't know what to do, so I left stating I wanted a refund. Way too many negatives in my first experience with this place to want to do business with them. Brianna said she would call me back by the end of the day but didn't. When I called her back because I didn't receive a call back from her, she told me the manager would call me back but she said she had no idea when that would happen. Now the store isn't answering my calls. If the issue is resolved, I will update my review to reflect that.

I've been a customer of Palm Beach for a couple of years now, this location being my home store…read more The location is easy to get to and I've never had any issue with parking or getting in quickly. The store itself could use a little TLC, like upgrading the flooring, furniture, and fixtures, but sometimes that's out of the control of the actual location itself. I've never experienced a malfunction or mishap with any equipment, though! The associates at this location really care the brand. They are always friendly and attentive, knowledgeable and considerate. Tanning can be expensive when you consider the membership and products altogether, but the associates are great at providing the best possible customer experience and tailoring their offers to what each customer needs. They're also great at prioritizing different needs and managing slow and busy times. I would love to see the company throw a little more money into the upkeep of the salon, because I believe Palm Beach could feel a little more luxurious with just some simple upgrades. Other than that, I've always enjoyed my experience and will continue to visit this location!

I honestly don't know why I kept Palm Beach Tan on my email list after having a bad experience with…read morea membership at the Chandler location last year, but this morning officially did it for me. I'm flying out tonight and received an email advertising "Try Any Service for $10," including a spray tan with 3 additives. Perfect timing, so I figured I'd stop at the Tempe location on my way to work. Before going, I specifically checked the fine print in the email AND the website because I wanted to make sure there wasn't a "new clients only" restriction. I didn't see one. When I arrived, the receptionist asked if I had received the promotional email, which I showed her. She checked me in using my ID and then told me that because I was a former client, the promotion didn't apply -- apparently it's only for new clients. I explained that nowhere in the fine print I could find did it say "new clients only." She was nice about it and even called her manager, so my frustration isn't with her. They discussed my account and determined my last visit was August 30th of last year and that I could use the offer once a full year had passed. So apparently I'm eligible in a few weeks...but not today. ‍ I left without getting the spray tan. If a promotion has eligibility restrictions, especially something as significant as "new clients only" or "you haven't visited in a year," that should be clearly stated BEFORE someone makes the trip to the salon. I'll include screenshots of both the email I received and the website promotion because this is exactly why customers need to read the fine print -- although apparently even that isn't always enough. Unsubscribing this time. For good.

Love this place. The location I go to service is amazing girl in front is super friendly. I pay for…read morethe everything membership includes any room or machine they have. Tanning beds, Redlight beds, sauna , cold plunge.... Amazing place

The staff here are so sweet and helpful! They always have different specials that run as well!read more

I never knew anyyyy business was over in this little parking lot but I was pleasantly surprised. I…read morewalked in to a completely empty place and was in and out in 15 min. The girl at the counter was friendly and answered all my questions. Even have me a tour of the spray tan facilities. I was impressed with how clean it was also.

The young lady at the front was super nice :)). She gave me a tour. I was impressed with all the UV…read morered light and spray tan extras! I will try them all. I already have color for the simple bed and feel my face tan! I can't wait till tomorrow for another relaxing time!

Went in 20 minutes before close (which I try not to!) and the staff was still so polite and…read moreunderstanding! Got a spray and it was so simple and clean!!! they had a great deal going! Definitely recommend!

I heard something about a red light treatment so I wanted to check it out while visiting the area…read more I came across this place & I was happy I stopped in. First the staff was amazing. They were very informative and professional when asking about the treatment. The facility looks well maintained. It is very clean & they appear to have a variety of bed and skin products if those services are needed. I am not sure if anyone from the business checks these but thank you all for your help.

I pay $15 per month for a monthly spray tan, which is an awesome price. Light, medium, or dark…read moreoptions, which I love and they usually last me 2 weeks. Add ons like the color accelator and scents are a few bucks extra. Everyone I have encountered at the front desk is so sweet and they run monthly promos too so if one tan is not enough, you get VIP pricing for additional tans. I don't use tanning beds (sorry, but they just aren't good for your health!), but the entire facility appears to be very clean. If you do the membership, just remember if you don't use it, you lose it!

I've been going to PBT on and off for years, mostly for spray tans. Last year I tried their 4-pack…read moreof sauna sessions with red light therapy and really enjoyed it -- it was warm, relaxing, and close to home. That's what made me decide to join a membership when I got an email deal in August. On 8/22 I signed up for the $49.95/month wellness membership, thinking it included the same sauna with red light I had enjoyed before. I was clear to "T" when I signed up I wanted what I used in the 4-pack and repeated to her that I was buying the membership with red light sauna and she confirmed with me that I was. Unfortunately, I never got to use it once. My first visit, the sauna wouldn't turn on at all and I was told a manager would call me (no one ever did). When I came back, I found out my membership didn't actually include the red light sauna at all -- and the one that does is $69.95/month, a price that isn't even listed anywhere. I was told "they don't really advertise it" by the Manager. Luckily, the manager was there that night and since I hadn't been able to use it at all, I cancelled that night and was told a refund would take 10-14 days (still waiting to see if it covers both partial August and September). The employees I interacted with were all friendly and tried to help, so I don't blame them. But the memberships are very confusing, and management really needs to train the team so customers know exactly what they're buying. Disappointing, because I was excited after trying the 4-pack, but never got to use the membership I thought I was signing up for.

Friendliest staff. Whoever does the hiring, I hope you know you have a great team. I'm Always…read moregreeted by my first name, the location and beds are always clean and the girls are always smiling and welcoming.

Love this location. Always had great customer service. Clean spa. Friendly staff. Smells good insideread more

Club Tanning is my go-to spot for a golden glow!…read more The owners and management are incredibly friendly and always make me feel welcome. The establishment is spotless, which is a huge plus for me. Not to mention, their prices are reasonable, making it a win-win. Highly recommend it to anyone looking for a clean, friendly, and affordable tanning experience! Side note: many of the negative reviews left previously were under different ownership. If you had a negative experience previously I'd recommend giving them a try again.

I've been coming here since i was a beginner in tanning, a wee lassy. It's always been my go-to…read moretanning salon! Clean good priced and friendly staff!