After reading paperwork I picked up from this vets office, I decided to leave the truth here.
I went in due to my cats nose swelling. During the exam the male vet stated that her stomach was bloated and might be a liver issue, which this is a first I've been ever told this.
We agreed in that moment that the nose issue was priority, so I declined the liver test. At this time the visit and one test for cancer was going to be $425.
They told me the test would probably come in early the following week. As I got no calls from them and the swelling is getting worse, I called them. Finally on Thursday they told me what she had, so I asked about the medication. Was told I would get a call from the vet. No call, so I called again Friday to ask and the different front desk person was like we don't have your results, which I said yes you do they were read to me yesterday. Finally they gave me the name of the anti fungal meds and called around to get pricing, I found a place and ask them to call it in. I even followed up via email. Already Been a huge game of phone tag as the front desk people won't give you any information.
The following week I spoke to the doctor and all he suggested was to read up on her condition. After going back and forth about the incorrect message he received from his staff of me wanting a copy of the phone message and I told him no, you said I needed to take a picture of something and I asked if it could be emailed.
Even at this time there was no explanation given as to why they were delaying to give me the prescription for her meds.
So after playing additional phone tag, I spoke to the vet again and he had an attitude. Proceeded to accuse me of declining the liver test and this is why he couldnt give her meds. When I stated he never told me this, his response was im not going to get into a pissing contest. Which my response to his rudeness was he needed to communicate with his customers. When I attempted to discuss the best options for her due to multiple health concerns and her age, he kept cutting me off and trying to defend his poor actions. Tried to make it out to sound as I waived the liver test preventing her from getting treatment and I didn't want to follow his advice. However, we agreed from the beginning that the liver matter was not priority and of course he didn't mentioned that the meds she needed could be dangerous if she has a liver problem. Over $400 later and still no relief for my kitty.
You accuse me of being disrespectful and yet your poor communication between the office and customers is unacceptable. You act superior and have your facts completely screwed up and wouldn't shut your mouth long enough for me to correct the bs you were spewing.
You also lied in your documents by writing you gave me a list of other vets... yeah right. Also, your office refused to send me a copy of her results, which I paid for. So I had to go to the office to get them. read more