It's not clean at all. Their conversation is always bare down to the dollar sign $. How much, how…read moremuch and how much.

I cannot say enough good things about El Cajon Valley Veterinary Hospital, and especially Dr…read more Ixchel Mosley. She has been providing exceptional care for my animals for years, and her dedication, compassion, and expertise continue to amaze me. Most recently, my XL Bully, Rocco, became blocked after getting into the trash and swallowing a T-bone. It was a terrifying situation, and I truly believe that had it not been for Dr. Mosley's quick diagnosis and incredible surgical skill, I would have lost my best friend. She acted fast, explained everything clearly, and handled the entire situation with the calm confidence of someone who truly knows their craft. Rocco is home, recovering, and doing great -- and it's all thanks to her. If you're looking for a veterinarian who genuinely cares and consistently delivers top-level care, look no further. Dr. Mosley and the entire staff at El Cajon Valley Veterinary Hospital have earned my trust for life. Highly recommended

Have taken all our dogs to ACC since they opened. They have provided exceptional care in their…read morescope from the minor services such as nail clipping to medical diagnosis and treatment of acute conditions to chronic long term diseases such as diabetes. Expert surgical intervention, such as a total knee replacement on a German Shepherd with excellent outcomes. Highly recommend this professional, caring clinic.

I've been a customer for more than 25 years, and like many good things, sometimes they come to an…read moreend. Since the retirement of Dr. Roger Beckman and, I'm guessing, the sale of ACC, it feels like the focus has shifted from pet care to pet sales. We brought our puggle in because one of her nails was growing abnormally and needed attention. This was a follow-up visit after an initial appointment that cost $392 for an exam and antifungal medication. At today's visit, we were given two options: sedate her for about $200 and trim the nail, or trim it without sedation and give her something for discomfort beforehand. We chose the second option. The nail was trimmed back, along with the rest of her nails. When we received the bill, however, we discovered we had been charged nearly $100 for a Carprofen injection that had never been quoted. My wife questioned the charge, and the technician acknowledged the concern, but by then the injection had already been administered. The total bill for today's visit? $317. That included the injection plus $37 for two Carprofen caplets. So after spending more than $700 between the two visits, we ended up with a trimmed nail and a lot of sticker shock. To be clear, Dr. Sullivan was great. She was professional, caring, and took the time to explain the treatment plan. My issue isn't with her. It's with a process that seems increasingly focused on adding charges and selling services rather than providing transparent, affordable care. After 25+ years as a customer, that's disappointing. Pet owners should ask detailed questions and get all costs in writing before authorizing treatment. Sadly, it's probably time for us to find a new veterinarian.

Although we had to use their services under tragic circumstances, we were treated with respect ,…read moreprofessionalism and an incredible amount of empathy. I initially spoke with Briana but met with other staff members as well, and everyone was absolutely amazing. Thank you for the care you provided.

If you care about your pets please dont bring them to this place!!!…read more Worst customer service i ever had . Seems like the only thing they care its your money! Im doubt they love animal !!! When we met with the vet for the first time he said the dog may have ear infection and to watch for it . We back to get 2nd vaccine and we ask to check the ears again since we think something going on , and the said our appointment for vaccination only ! And we need to book another appointment and the only availability its a week from now ! How didn't even lift her ear to have a quick look while im there for vaccination!!! Really unprofessional and disrespectful. The vet and the employee was rude ! When I asked to print my dogs record since I will never go to place that dont care about my pets thay claim they cant print it , wich they did at the end ! All the team had attitude in our first visit and also at our 2nd visit . They also tried to give your pets unnecessary vaccination. Im definitely going to call to the vet board. I dont thinks this place need to take care of animal

I had been going to this vet for over 4 years and the last year or so there has been a sharp…read moredecline in service. The vet consistently failed to read past records of ongoing issues with my dog, including recurring ear infections and UTIs. Instead, merely prescribing antibiotics to treat symptoms. Finally, I had to request a culture be taken so we could figure out what was going on. Once that came back, the vet again failed to read our past records correctly and I had to explain the situation. Long story short, due to their lack of attention, my dog had a UTI caused by e. Coli for over a month which ultimately lead to his kidney failure. They were once my most trusted resource for the care and well being of my dogs and I was giving them a lot of grace over the last year or two as things really went south there. The vet techs and rest of the staff are all really lovely and kind. But find yourself another vet if you have any pet that might need anything more than a routine checkup. Even then, I wouldn't trust that they would be thorough.

A Routine Procedure Resulted in Severe Burns, Repeated Misdiagnoses, and a Lack of Transparency…read more I am sharing our family's experience to provide a factual account of the events that followed our dog Ipo's dental cleaning at University Pet Hospital on May 15, 2026. My goal is to inform other pet owners of what can happen, even during a "routine" procedure. The Facts: Ipo, our 8-year-old dog, went in for a standard dental cleaning. The following morning, on May 16, she was in severe pain with a swollen, hyperemic abdomen. We returned to University Pet Hospital for an emergency recheck and were told her condition was a "seroma" and "inflammation" from her positioning. We were prescribed pain medication at our expense and sent home. By May 22, after the medication course was finished, Ipo's condition had worsened. We returned for another exam with Dr. Munoz, where the clinic again attributed her worsening symptoms to "irritation." They failed to diagnose the burn, and we were advised to purchase an additional medicated spray. Her condition continued to deteriorate. On May 27, after her skin began developing open wounds, we sought a second opinion. Pet Urgent Care immediately diagnosed her with thermal burns. We returned to University Pet Hospital the same day, where the clinic's own notes finally state: "...the dark red-purple-blue lining around the area may suggest thermal burn as the potential cause." The burns ultimately became severely infected, requiring emergency hospitalization, surgical debridement, and nearly a dozen trips to an animal ER. Our out-of-pocket costs have now exceeded $6,600. The Communication: In my opinion, the most concerning part of this experience was the lack of transparency from the clinic's management. Admission of Fault: In a handwritten note from May 30, the clinic manager documented advising me that "staff was making changes of use of heating pad" and that their "intentions were not to burn pet." This confirmed our belief that a heating device was the cause. Failure to Provide Records: We made multiple formal requests for Ipo's complete anesthesia and monitoring records, as is our right under California law. To date, those specific records have not been provided to us. Refusal to Engage: We sent multiple emails requesting the clinic's insurance information and a path to resolving our expenses. These requests were ignored, forcing us to file a formal complaint with the California Veterinary Medical Board and their insurance carrier. Our Opinion: We feel that had Ipo's burn been correctly identified on May 16 instead of being repeatedly misdiagnosed as "inflammation" and "irritation," she would have been spared days of excruciating pain and the development of a severe infection. We were disappointed by the clinic's failure to provide complete records and their unwillingness to engage in a good-faith resolution. We trusted this facility with a beloved family member. I hope our story encourages other pet owners to be vigilant and to ask detailed questions about the specific equipment and monitoring protocols used during any anesthetic procedure.

As we all know finding the perfect place to keep your pets healthy can be a daunting task. I've…read morenever been a fan of facilities that bring out the dreaded clip board with invisible $ signs floating in the air. I have never experienced that at this clinic. Options are given with estimated costs. Treatments are discussed. I rescued 2 cats ten years ago. Each with their own trauma. I have trusted Dr. April Rodriguez to assist with their physical and mental health. Most recently she helped my beautiful Flora cross the rainbow bridge. Having her be the one to do it meant so much to me. There's so much to love about Rancho Carlos. The front-desk staff is consistently friendly and accommodating. Cats may not love vet visits, but they have a wonderful "cat whisperer" (if I'm remembering correctly, her name is Sam). And Dr. Rodriguez truly does this work out of love--she's intuitive, selfless, and always thinking about the best next step.

It has taken me 5 years to write this review because my family was so traumatized from this clinic…read more In June of 2021, my dog was very ill from a tooth infection, and this clinic could not have cared less. I tried repeatedly to make an appointment and was told they "have other emergencies to attend to." My dog was dying so I'm not sure what constitutes an emergency to this clinic. I was told to go to the ER vet. After spending 5 figures on repeatedly going to the ER vet, we just couldn't afford it anymore. I was told a doctor would call me back and no one ever called. I would call every single day begging for an appointment or for a doctor to call me back, and by the end of the week (after 5 days of calling every day) a doctor would finally call. This happened for 2 or 3 weeks. We finally were able to schedule a surgery date. My dog was rapidly declining and I begged again to have the surgery date moved up. I was told that I could go to a much more expensive place to have the surgery, but at that point we couldn't afford to keep spending money. The night before the surgery was scheduled, my dog died at home. I don't know if he would have survived if he had the surgery sooner, or if we should have ended his suffering, but we never had an appointment to discuss any of this with a vet. They barely spoke to me and treated me like an annoyance. I understand that vet clinics were overwhelmed during Covid, but I was completely dismissed and ignored, and my dog suffered because of it. There are much better vet clinics out there that actually treat you like a human being. I recently had to say goodbye to my elderly dog, and we were treated with respect and compassion at a different clinic. I sincerely hope that Rancho San Carlos Pet Clinic has changed and treats their patients better, but I have never and will never go back. I used to recommend this clinic, and now I tell everyone I know to avoid it.

The staff was very experienced and knowledgeable. The vet that I worked with was able to explain…read morethings and gave me good advice on how to move forward with my 18 year old cat. I highly recommend this emergency vet!

Very friendly and helpful staff members help me understand everything I needed to know about my fur…read morebaby

Wish I could find Celeste Benavides dvm. She worked at elcajon Valley Vet for years and was a…read moreneighbor for few years. Best vet ever. I try constantly to locate. Caring amazing the best.

Dr. Benavides was instrumental in correctly diagnosing my Belgian Malinois with Demodectic Mange,…read morelong after misdiagnoses of allergies. Wonderful Vet!

Dr. Max Wilcox with Lope Equine is absolutely amazing! He recently came out to the Ranch for a well…read morecheck on Jasmine. He is incredibly knowledgeable, compassionate, and took his time to provide a thorough diagnosis and recommended care plan. He was also able to complete dental work, testing and shots on the spot. He is so considerate of both the animals, his time and expertise. It is rare to find a vet with this level of expertise and true dedication to equine care. Highly, highly recommend Dr. Wilcox and the Lope Equine team!

Can't express what a great vet Dr. Wilcox is. Excellent service, very thorough, one of the most…read moreknowledgeable vets I've ever met. Highly recommend to any horse owner.