Have taken all our dogs to ACC since they opened. They have provided exceptional care in their…read morescope from the minor services such as nail clipping to medical diagnosis and treatment of acute conditions to chronic long term diseases such as diabetes. Expert surgical intervention, such as a total knee replacement on a German Shepherd with excellent outcomes. Highly recommend this professional, caring clinic.

I've been a customer for more than 25 years, and like many good things, sometimes they come to an…read moreend. Since the retirement of Dr. Roger Beckman and, I'm guessing, the sale of ACC, it feels like the focus has shifted from pet care to pet sales. We brought our puggle in because one of her nails was growing abnormally and needed attention. This was a follow-up visit after an initial appointment that cost $392 for an exam and antifungal medication. At today's visit, we were given two options: sedate her for about $200 and trim the nail, or trim it without sedation and give her something for discomfort beforehand. We chose the second option. The nail was trimmed back, along with the rest of her nails. When we received the bill, however, we discovered we had been charged nearly $100 for a Carprofen injection that had never been quoted. My wife questioned the charge, and the technician acknowledged the concern, but by then the injection had already been administered. The total bill for today's visit? $317. That included the injection plus $37 for two Carprofen caplets. So after spending more than $700 between the two visits, we ended up with a trimmed nail and a lot of sticker shock. To be clear, Dr. Sullivan was great. She was professional, caring, and took the time to explain the treatment plan. My issue isn't with her. It's with a process that seems increasingly focused on adding charges and selling services rather than providing transparent, affordable care. After 25+ years as a customer, that's disappointing. Pet owners should ask detailed questions and get all costs in writing before authorizing treatment. Sadly, it's probably time for us to find a new veterinarian.

The staff was very experienced and knowledgeable. The vet that I worked with was able to explain…read morethings and gave me good advice on how to move forward with my 18 year old cat. I highly recommend this emergency vet!

Very friendly and helpful staff members help me understand everything I needed to know about my fur…read morebaby

I had a great experience here with my dog! All the staff were super nice and patient. The doctor…read moregave me excellent and balanced advice. If my dog vet needs a vet again, I know where to go!

I had been going to this vet for over 4 years and the last year or so there has been a sharp…read moredecline in service. The vet consistently failed to read past records of ongoing issues with my dog, including recurring ear infections and UTIs. Instead, merely prescribing antibiotics to treat symptoms. Finally, I had to request a culture be taken so we could figure out what was going on. Once that came back, the vet again failed to read our past records correctly and I had to explain the situation. Long story short, due to their lack of attention, my dog had a UTI caused by e. Coli for over a month which ultimately lead to his kidney failure. They were once my most trusted resource for the care and well being of my dogs and I was giving them a lot of grace over the last year or two as things really went south there. The vet techs and rest of the staff are all really lovely and kind. But find yourself another vet if you have any pet that might need anything more than a routine checkup. Even then, I wouldn't trust that they would be thorough.

Dr. Max Wilcox with Lope Equine is absolutely amazing! He recently came out to the Ranch for a well…read morecheck on Jasmine. He is incredibly knowledgeable, compassionate, and took his time to provide a thorough diagnosis and recommended care plan. He was also able to complete dental work, testing and shots on the spot. He is so considerate of both the animals, his time and expertise. It is rare to find a vet with this level of expertise and true dedication to equine care. Highly, highly recommend Dr. Wilcox and the Lope Equine team!

Can't express what a great vet Dr. Wilcox is. Excellent service, very thorough, one of the most…read moreknowledgeable vets I've ever met. Highly recommend to any horse owner.

As we all know finding the perfect place to keep your pets healthy can be a daunting task. I've…read morenever been a fan of facilities that bring out the dreaded clip board with invisible $ signs floating in the air. I have never experienced that at this clinic. Options are given with estimated costs. Treatments are discussed. I rescued 2 cats ten years ago. Each with their own trauma. I have trusted Dr. April Rodriguez to assist with their physical and mental health. Most recently she helped my beautiful Flora cross the rainbow bridge. Having her be the one to do it meant so much to me. There's so much to love about Rancho Carlos. The front-desk staff is consistently friendly and accommodating. Cats may not love vet visits, but they have a wonderful "cat whisperer" (if I'm remembering correctly, her name is Sam). And Dr. Rodriguez truly does this work out of love--she's intuitive, selfless, and always thinking about the best next step.

It has taken me 5 years to write this review because my family was so traumatized from this clinic…read more In June of 2021, my dog was very ill from a tooth infection, and this clinic could not have cared less. I tried repeatedly to make an appointment and was told they "have other emergencies to attend to." My dog was dying so I'm not sure what constitutes an emergency to this clinic. I was told to go to the ER vet. After spending 5 figures on repeatedly going to the ER vet, we just couldn't afford it anymore. I was told a doctor would call me back and no one ever called. I would call every single day begging for an appointment or for a doctor to call me back, and by the end of the week (after 5 days of calling every day) a doctor would finally call. This happened for 2 or 3 weeks. We finally were able to schedule a surgery date. My dog was rapidly declining and I begged again to have the surgery date moved up. I was told that I could go to a much more expensive place to have the surgery, but at that point we couldn't afford to keep spending money. The night before the surgery was scheduled, my dog died at home. I don't know if he would have survived if he had the surgery sooner, or if we should have ended his suffering, but we never had an appointment to discuss any of this with a vet. They barely spoke to me and treated me like an annoyance. I understand that vet clinics were overwhelmed during Covid, but I was completely dismissed and ignored, and my dog suffered because of it. There are much better vet clinics out there that actually treat you like a human being. I recently had to say goodbye to my elderly dog, and we were treated with respect and compassion at a different clinic. I sincerely hope that Rancho San Carlos Pet Clinic has changed and treats their patients better, but I have never and will never go back. I used to recommend this clinic, and now I tell everyone I know to avoid it.

Dr. E is fantastic! I originally came in just for my dog's first wellness exam after adopting him…read morefrom the humane society, but the experience was so positive that I decided to stay with this clinic and even transferred my cats from their previous vet. Dr. E does a great job explaining everything and does amazing with nervous kitties as well! The reception team is also incredibly kind and welcoming, which makes every visit that much easier. Their pricing is pretty reasonable compared to the vet clinic I used to take my cats to. I'm so glad I found a clinic that actually cares about animals and not just your money ! Highly recommend!

First I'll say both Dr. Davis and Dr. Elipoulos are amazing vets who will make sure you pets are in…read moregood hands, their very knowledgeable and gave good insight during exams. Dr Elipoulos was professional and made sure my concerns were addressed, but it didnt take until the end of the exam to get the answers I needed, and she was very apologetic if the whole thing. If I was rating for just them, then it would be 4/5. Unfortunately my recent visit was just a recheck to make sure if my dog needed to continue the medication or not. Did not get that and was pushed for a whole new examination which I stated we didnt need at first but relented since the doctor said, then trying to charge me for the entire exam we werent even in for the first place. After showing a negative experience at the end they finally rehecked and said he didnt need the medication and I was good with that. What I didnt appreciate was trying to be charge for something we didnt come in for. The lady at the front counter only removed such a charge after receiving some pushback, and then she was pretty unprofessional afterwards. I didnt even recieve a refill, and would need to make another exam if an issue persist, which I believe would come at more charges just to refill. They also use AI to record their visit, so if youre against it you actively have to say it. They will neither prompt you or point it out to you that you have a choice, youll need to read and request it yourself. Ill say come for the veterinarians but have a voice when it comes to some of these predatory prices and practices.

I haven't even brought my cat in yet, but I already feel like I'm in good hands. I called with some…read morepretty complicated questions about traveling with my pet, and Trixie answered every single one of them without making me feel rushed or dismissed. She was knowledgeable, genuinely warm, and even pointed me toward resources and services that could help with pet travel, things I wouldn't have thought to ask about on my own. It says a lot about a practice when the team makes you feel this taken care of before you've ever walked through the door. Can't wait to finally come in. Highly recommend just giving them a call , you'll see what I mean!

Worst vet I've ever been to. If I could give it a zero stars I would…read more My cat had a dental cleaning and tooth extraction scheduled early morning. The first issue came when I reviewed the estimate. They had included bloodwork that I had already paid for ($161). After I pointed it out, the receptionist printed a corrected estimate, bringing the total to between $1,700.74 and $1,846.99. The receptionist then told us that a $1,000 deposit was required before the procedure. Although we thought that was unusually high, we agreed because we wanted our cat to receive the care she needed. Before proceeding, we asked the receptionist to let the doctor know that if any additional teeth needed to be extracted, we wanted to see the X-rays first before approving any extra procedures. Because the vet bill has 500 dollars in case they need to extract any other tooth. We felt this was a completely reasonable request. After speaking with the doctor, the receptionist came back and said, "Actually, the doctor said the deposit is $1,700." We were shocked. The only thing that had changed was that we asked to review X-rays before authorizing additional extractions, yet the required deposit suddenly increased from $1,000 to $1,700. We wanted an invoice / receipt to show that we paid, yet the receptionist said "our system does not give any receipts or invoice". Which makes no sense because how can it show that we paid? I have never been to a veterinary clinic that requires you to pay what is essentially the full cost of the surgery as a "deposit" before the procedure has even taken place. It made no sense. All they wanted was the extra money which was the $500 dollars. We asked to speak with Dr. Daniela Sumano so we could understand why the deposit had suddenly changed. The receptionist told us, "Sorry, she only answers medical questions, not questions about the bill or pricing and she has no time" That response was incredibly frustrating. If the doctor was the one who instructed the receptionist to increase the deposit from $1,000 to $1,700, then she should have been willing to explain why. Instead, we were given no explanation and no opportunity to discuss the decision. At that point, I asked them to cancel the procedure, return my cat, and refund my $1,700. The lack of transparency, poor communication, and unwillingness to answer simple questions completely destroyed our confidence in this clinic. Before we left, we asked the receptionist for the doctors name( Dr. Daniela Sumano) We left without the procedure and will never return. As soon as we got home, the doctor called us asking if we have any questions. Which was too late. I would not recommend this veterinary clinic if you to want to maintain a healthy pet and anyone looking for transparent communication, honest, billing, and respectful customer service.

Our Dexter recently developed heart failure. We tried to better his condition with medications but…read moreafter a short period, we realized that was not what was best for him. As hard as it was, we reached out to Jessica to schedule a home visit. She was kind and loving with him and made his transition painless. She treated him with respect and allowed our other dogs, Jackson and Bella to sit with him until the end. As she wrapped Dexter in a blanket to take him for cremation, I realized she not only helps transition our pets, but she also helps transition the families left behind. We couldn't have asked for anything sweeter for Dex. We will be forever grateful for Dr. Stokes. Thank you Jessica xoxo The Atherton's -

Dr Stokes was there for Frosty me every step of the way. I highly recommend her for all your horse…read morevet needs.