Having just moved out here in Derby over a year ago we've been looking forward to visit visiting Lakeside market and have heard wonderful things about it. We've been there two times already and we were so impressed with the quality of meats, seafood subs and other great products, the market has to offer. However, the reason for my three star review is for something I'm very particular about and that I really value in a business a business can have the most wonderful products in the world, but it's the customer service that really takes it over the top and I'm sad to report. I did not experience the five star service everybody has been reviewing about.
I stopped in to the market and bought some Costanzo's rolls and some clams. I saw that the clams were priced 3.49 so I thought that was a wonderful price so I grabbed another when I went to check out I wasn't even greeted by the cashier who was an elderly woman with short gray hair, however she did greet the two gentlemen that were in line in front of me, strike one. When I handed her my rolls she said "oh sure you want those big rolls" as if she were judging me based on my purchase and then when it came to the clams, she rang them up and said wait a minute this isn't right I got to see then she saw the price tag marked 3.49 and then she gave me a side eyed look as if I was the one that put the price tag there? Strike two.
And then to top it all off very carefully. She said I had to bag my own groceries myself having experience as a cashier never in my life have I seen a cashier tell the customer to bag their own products that should be the cashier's job and for the stellar service everyone raves about that's the complete opposite strike three.
So therefore I love the products there but I have to take away two stars for service. read more