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    Lake Austin Eye

    3.6 (41 reviews)
    Closed 8:00 am - 5:00 pm
    Updated 3 weeks ago

    Services - Lake Austin Eye

    Eye exams

    Eye surgery

    Eye testing and diagnosis

    2 More Services

    Laser vision correction

    Retinal imaging

    Lake Austin Eye Photos

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    8 years ago

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    10 years ago

    I have had eye issue my whole life and have seen allot of eye doctors, Dr. Cottle is one of the best.

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    Page 1 of 2

    Ask the Community - Lake Austin Eye

    Review Highlights - Lake Austin Eye

    Chan and I'm absolutely thrilled by the results as well as the professionalism and skill of both the doctor and the staff.

    Mentioned in 8 reviews

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    Lake Travis Eye and Laser Center

    Lake Travis Eye and Laser Center

    4.5(35 reviews)
    2.2 mi

    Lake Travis eye and laser Center offers convenient and thorough eye exams. It was a little…read moredifficult to book the appointment. I wish they had more accessible online scheduling available. Other than that, the visit went well. The office is clean, and the technology seems up-to-date.

    Taking care of an elderly client, parking can be difficult at times, going up hill. Front entrance…read moredoor is super heavy and difficult for my 92 year old client, if I was not with her. We have been coming here for years, and same reception gal. Greeting is very dry, and robotic. Today we were asked to show insurance card, and fill out paperwork. Definitely need more room to fill out your name, phone and address. When my client was called I was told to not come in. I advised the gal I am her caregiver, and help her walking, since she does not use a cane or walker. She just looked at me like I had said something in a different language. I have ALWAYS gone in with my 92 year old client. I asked the gal to please come hold my clients hand since she was not allowing me in for her eye exams. Even as we are checking out, the gal at check out has no courtesy, or warmth another gal that is not professional at her job. Except for the doctor. He has excellent customer service skills. This review is being written in anticipation of bettering the office team, and the way they deal with the elderly.

    Photos
    Lake Travis Eye and Laser Center
    Lake Travis Eye and Laser Center - Waiting room

    Waiting room

    Lake Travis Eye and Laser Center

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    Bristol Family Eyecare - Bee Cave

    Bristol Family Eyecare - Bee Cave

    4.1(57 reviews)
    1.1 mi
    $$

    I really wanted to have a better experience here, but unfortunately, it turned into a long and…read morefrustrating process that never resulted in a proper outcome. I initially came in for an eye exam in August 2025 and had no issues getting my contact lens prescription, which I use daily. However, when my allergies flared up later in the year, I reached out to get my glasses prescription so I could switch over. That's where things started to go wrong. The prescription I received included a pupillary distance (PD) that was not actually measured--it appeared to be defaulted. At the time, I didn't know this, so I used the prescription to order glasses online. When they arrived, I couldn't see out of them at all. When I went back in, the PD issue was acknowledged as a likely cause, but I was also told the prescription itself was "accurate," which was confusing given the incorrect measurement. To their credit, they remade the lenses for two pairs of glasses, and I also purchased a third pair in-store using my insurance. Unfortunately, even with updated PD measurements, none of the glasses worked. My vision felt completely distorted--like looking through a funhouse mirror--and it was honestly not safe to drive. I returned multiple times for adjustments, including changes to the prescription, but nothing resolved the issue. I was repeatedly told to "give it time," even though the problem clearly wasn't minor adjustment discomfort. On top of that, communication and wait times became another issue. During one visit, I waited about 45 minutes without any update, only to find out staff was tied up and short-handed. That should have been communicated upfront. I will say that Kevin and Ashley were kind, empathetic, and genuinely tried to help throughout the process. I appreciate their efforts. However, the overall experience still fell short. What was most disappointing was the response when I called to ask what could be done about the money I had spent on lenses that still didn't work. I was told it might be best to "put a stop" to further adjustments since they had already paid out of pocket--despite the fact that these issues were not caused by me. That response felt dismissive and unprofessional given the situation. I ultimately sought a second opinion elsewhere and immediately experienced a higher level of care, attention to detail, and accuracy. I think the biggest takeaway is this: when it comes to vision, precision and thoroughness are critical. Measurements like PD should always be properly taken, and when something clearly isn't working, patients should feel supported--not dismissed.

    Super easy to make appointments online, I do wish they have an automated text message reminder…read morethough because I honestly forgot about it. No big deal though, they didn't think much of it and you can reschedule on the phone/online. Clean and organized offices, relatively short wait time (less than 10 mins after check-in), and I feel like everyone who works there genuinely enjoys their job. It feels a bit of a manufacturing line - you get seen by an assistant first to go over a bunch of standard questions, a quick eye scan (there is one x-ray that costs an extra $39 which kind of is glossed over but optional). Then the optometrist comes in and reviews the x-ray and does the more thorough eye exam. As for the brands they carry in-store: Oliver Peoples, Ray-Ban, Maui Jim, Chanel, Tom Ford, Prada, Gucci, Paul Smith, Catch London, Oakley, Via Spiga, MaxMara, and their own line. Trying on a pair of frames with the numbers on file is also relatively quick, but I also felt like when they itemize the cost, it's all chicken scratch. They literally look up numbers in a binder, and then scribble out the lens cost, material, anti-scratch, anti-glare, transitional, etc on your print-out. In this day and age, I think a template on the computer screen shouldn't be too hard to look at together?

    Photos
    Bristol Family Eyecare - Bee Cave - Para Optometric Technician
 Carly

    Para Optometric Technician Carly

    Bristol Family Eyecare - Bee Cave - Office Manager Amy

    Office Manager Amy

    Bristol Family Eyecare - Bee Cave - Office Administrator  Addie

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    Office Administrator Addie

    Lake Austin Eye - optometrists - Updated May 2026

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