This is an update to my review from a year ago. I can now report that Panozzo has finally repaired…read morethe mistaken date on my mother's headstone. As I reported a year ago, their services were good with the exception of that one lapse which has now been corrected.

The set up was very beautiful my finance grandmother was very beautifully placed as far as the…read morePriest that said the prayer and final good bye prayer he told my aunts to go sit down and stop being loud with their crying that if they didn't go to their seats that he would cancel the service my aunts just lost their mother I really don't appreciate the disrespectful comments after we pay all that money it normal for people to cry loud at a funeral everything was beautiful over all just the disrespectful priest the owners were respectful

Hickey's Memorial Chapel in Midlothian performed an excellent service for my sister-in-law…read more I would recommend Hickey's services to any family who wants and expect the professionalism for their loved ones.

From the owner: When planning a funeral at time of need or in advance, you can trust the funeral directors at…read moreHickey Memorial Chapels to help you celebrate your loved one's life. Our family has experience planning a variety of funeral services and can assist your family in honoring your loved one no matter your personal preference, budget, culture, or religion. We pride ourselves on serving the Midlothian, New Lenox, Blue Island, and surrounding communities with compassion, dignity, and respect.

We had a homegoing celebration here and everything went well. Rev. Al Jenkins, Jr., was…read moreaccommodating pleasant, and invested in serving us with excellence. The chapel is intimate, has a nice feel, and there's an overflow chapel, should it be needed. The repast room is light, clean, & a good size, with a separate kitchen area for the food/caterer. There's also a motorized chair lift for any wheel-chaired guests. I highly recommend this location. 3501 Lincoln Hwy, 708-846-6567, Rev. Al Jenkins, Jr. My only suggestion is that the guest book stand be moved to the other side of the room, facing the chapel entrance. Many of our guests failed to sign in. 5 STARS*****

Whew! This was by far the absolute worst most unprofessional funeral establishment I've ever…read moreexperienced. They have very poor communication skills and simply put, they are just lazy. Treat you like a number and unfortunately don't make your funeral experience easy going. Do yourself and your loved ones a favor and don't waste your time, money, and energy. Not sure why some black owned establishments sometimes run businesses like the black community has to do business with them. We do not and will certainly not tolerate mediocre unprofessional business practices. If you are looking for a more professional empathetic funeral experience, I would recommend Schaffer Funeral Service. You are welcome in advance.

What an elegant funeral home!…read more I've been to a lot of funeral homes in my many years, very few stand out as exceptional and few have their families best interest in mind. This Sheehy location is a class act, through and through. Tastefully done inside and out. It was uplifting to be here, even though I was at a wake. I love how each chapel (A, B, and C) have their own personal, modern lounge area for family and friends. I'm sure this is the premier funeral home in the southwest suburbs. Great job!

Quaint parlor however the sound carries through the partitions easily. Parking is plentiful.read more

First time visiting this funeral home. Even during the Covid 19 crisis, this place was still open…read moreand operation. Easily located off Cicero Avenue and close to a plethora of places. This funeral home is average sized. It's a bit out of date but very accommodating, great service provided by the staff. There was no "grief room" but I think that's the least of the issues if this is the result of the crisis. Bathrooms during visits are a bit sub par in my opinion. Wouldn't mind having my funeral here either.

(UPDATE MAY 2026: DO NOT BE FOOLED BY FAKE REVIEWS: The…read moreIDFPR has issued a generic closure on my case after what was in my opinion a sham 20-day "investigation" that failed to account for an 8-hour delay in picking up my late boyfriend's body. An 8-hour wait is not "service"--it is professional negligence and a violation of human dignity. I am officially filing a Motion for Reconsideration to challenge this dismissal immediately as of today (5-15-26). Furthermore, I am bringing this to the Illinois Attorney General's Consumer Fraud Bureau today as well. This business is not just negligent; they are predatory. I have evidence of suspicious 5-star reviews being posted by people connected to the home (like "Jerry") specifically to bury the truth and gaslight grieving families. If they put half as much effort into timely service as they do into reputation management and cover-ups, we wouldn't be here. Bob received recognition from the President of the United States for the life he led--he deserved better than to be left waiting for 8 hours by an unscrupulous business that clearly has no respect for the dead or the living. This fight is just starting.) (UPDATE March 2026: I have officially submitted supplemental evidence to the IDFPR investigation, including a formal letter of condolence from the President of the United States acknowledging Bob's life and values. It is a sad irony that the highest office in our country saw fit to recognize Bob with dignity, while this funeral home couldn't even manage a timely or professional pickup on the night he passed. The contrast between national respect and local neglect is staggering.) (UPDATE December 2025: A formal complaint has been filed with the State of Illinois (IDFPR) for professional negligence on McKenzie Funeral Home's role regarding the 8+ hour delay and undignified handling of the deceased. The state is currently investigating.) Original Review: After my boyfriend passed away, his body was left for up to 8 hours even though we, his family, had called McKenzie funeral home shortly after he died to pick up his body. They simply didn't show up til 9 AM even though we had called around 1 AM that same morning/night. We had to see his body sitting there for hours, it was extremely traumatic and when they finally went to pick up his body that morning they told me it was a mistake that they didn't come earlier but I think this is unacceptable, highly disrespectful, and shouldn't happen to anyone else. What about his dignity? Nobody should be left slumped over a chair for hours and hours. It was so messed up.

***Update 0416/2026***…read more Please note that my original review was posted 6/9/2022, and it took until 4/16/2026 for any acknowledgement. That in itself speaks of the lack of customer service or responsibility that the new staff is showing in managing this business. I stand by my original review even more so now. If Marilyn Kurtz were still alive, this business would not be running like this. ***Update 0416/2026*** The representative that my niece worked with to bury her mother could not have been more rude, disrespectful, and a complete barrier in the process. As the only daughter, my niece was without a doubt the next of kin, yet for some odd reason was told that, instead, the executor was in fact the next of kin. She was so completely rude and unprofessional that when I said I was dropping off the urn for my sister's ashes, she even became over-the-top rude to me. If Marilyn Kurtz were still alive, this would have never happened. This is NOT the Kurtz that the name and reputation have gained over the years in this area. This is a new group of people who will never be up to the service level that the Kurtz name. It's sad

From early planning to final arrangements, everyone at Kurtz was very helpful, compassionate,…read moreprofessional and personable. I would highly recommend this facility.

Overall poor communication from staff, and Dr. Shiping Bao failed to do tissue studies for asbestos…read moreexposure. It was stressed to him that we wanted this testing specifically as my husband was a lifetime automotive mechanic.

The scientific portion of their service is adequate, however, the financial representation is…read moremisleading. I was told, repeatedly, the fee would be reimbursed under the FEMA Covid disaster program. That turned out to be untrue. Had I known that in advance, I probably would have made alternative arrangements. Instead, I'm now out $6200 with no chance of recovering those funds. Steer clear of this greed driven business.

My aunt was a person of vibrancy and grace who lived her life to the fullest. The service provided…read moreby the funeral home was subpar at best. There were flies by my aunt's casket, the rooms were hot and sticky, the A/C could not be turned on. To say this place was an insult my aunt's memory would be an understatement. I am very dissatisfied with the service and would advise others to think twice before choosing this place.