UNPROFESSIONAL! I was scheduled to have my gutters cleaned at 2 P.M. on Friday, April 8, 2022. The day of the cleaning the company did not show up. I called them at 3:15 P.M. and left a message. They did not return my call or show up. I would not recommend this company because of their lack of professionalism. read more

Windows look amazing now! Easy to get ahold of. Great attitude! Matt was very professional and hard working! read more

Matt came to our house on Thanksgiving to clean our gutters. The gutters were a mess and he cleaned our entire two story house in two hours. He is professional, fast , friendly and efficient. I highly recommend him to all my friends. Thank you Matt. read more

Matthew fixed bird problem in my elk grove rental property. Great job with good price, highly recommend for anyone with bird issues.

My gutter needed cleaning. Matt was very thorough. Pricing was very reasonable. I am satisfied. I will contact Matt in March for window cleaning appointment. read more

Did an awesome job on installing new screens on several windows at my home. He was responsive and fit us into his schedule next day! Very knowledgeable and reasonably priced. I would ask him to do more work in a heartbeat! read more

Matt did an outstanding job for us washing our windows, inside and out, as well as cleaning & repairing screen frames. He showed up on time both for giving us an estimate and doing the work. I would recommend him to my friends and neighbors. read more

Matt did a great job! He fit us in his schedule in order to accommodate our schedule. Our windows look great, plus he's a nice guy! M. Pearce read more

Matt came out right away to give us a quote. We scheduled window cleaning plus a couple of screen repairs and replacements. He was always courteous but once the initial job was complete, communication ended and my texts were no longer being returned. He was unable to repair the screen on our sliding screen door and said that he would instead order a new one and install it for us and do some touch ups. May 25th I asked if he was able to get the screen ordered. He responded the next day saying that he was picking it up next Friday (June 3). June 3rd I texted to see the status of the screen. Nothing. June 22nd asked if he was able to get the screen or if I should look elsewhere. No response. July 10 I texted him telling him I was giving him one last chance to respond before I leave him a negative review. He responded immediately (9 minutes) from a different number. Apologized for lack of communication and said he could swing by Friday to do some touch ups and see if there is anything he could do with our screen door because he was unable to get the new door. July 11th he said he would call the supplier to see if there was any way to get a new door. Today is August 22nd and I have not heard a word from him. So....do yourself a favor and find a different company to handle your windows and screens. read more

I asked for an estimate for my home windows to be cleaned. Matt came over, provided me the quote and I booked an appointment. He was able to fit me in on his schedule on a fairly short notice. He was very friendly and worked hard. I would definitely hire Matt again! read more

I am writing this review on behalf of my aunt in Fairfield and grandmother in Elk Grove, both of whom have used the services of Laguna West for their two story homes. They wanted yelpers to know Matt is always prompt, professional, and provides truly excellent service. As other have noted, both my aunt and my grandmother's windows are always sparkling clean and at really reasonable prices. They each shared about how Matt is so easy to work with and kind, and that they are happy to have found Laguna West. read more

Matt does amazing work and his prices are reasonable. I will never use another window cleaner.

Matt came to my rental to clean some water-stained and difficult-to-reach windows. He was polite, professional, informative and hard-working, not to mention very affordable! I would not hesitate to hire him again. Thank you for all your help, Matt! read more

Hands down best customer service I have ever received! Very professional and efficient. I am new to having my windows professionally cleaned as I am new home owner. Laguna really took the time to explain the process without making me feel ignorant. I am so impressed with quality of work I will definitely be using them again. Thank you again for your hard work and being so kind! read more

Matt is friendly, professional, professional, and thorough. Replaced some old screens, too. I highly recommend!

Matt replaced screens, washed windows inside and out AND cleaned the shutters in the entire house for an amazing price. His work was excellent and he didn't leave any mess-even with shutters that hadn't been cleaned in decades! I highly recommend LagunaWest window cleaning!! read more

I chose Laguna West Window Cleaning over several others due to the professional website quoting prices and they were the first to call me back. Unfortunately those are the only positive comments. I cannot recall who I dealt with, either Matt or Sam (there are two other people with the same names that I have spoken to in the last couple of days and I don't want to accuse the wrong person). When I spoke with them I mentioned I had 2 patio screen doors that needed new screens and one had a broken handle. He said no problem, he could order the handle and replace it. I also had several other window screens that needed new screens or had twisted frames. They missed our first appointment on a Tuesday. When I called that evening they apologized and we set another appointment for that Thursday between noon and 1 pm. When no one showed up again, I called after 1 and they said they had it down for between 1 and 2 pm. Either Matt or Sam finally came and I showed him the screens with twisted frames, It was then that he told me he could not get white frames due to a shortage and he is a small company and can't get them. He said some larger companies might have them. He went on to repair the patio door screens and two window screens upstairs. He did a so-so job as we feel the screens could be tighter but they are acceptable. When I asked about the broken handle he said that it was an older one and the the newer ones are larger and wished he had come by before to look at at. But he took a photo of it and assured me he would order the right one and come back the next Tuesday to install it. Said it would cost about $15 and he wouldn't charge me for coming back which I thought was quite reasonable. Tuesday came and no one showed up. I called a little after 5 pm (website shows they close at 6) and left a message. No one called the next day and I left another message shortly after 8. No one called again so I left a third message. Still, no one has called as of today to explain what the status of the part is which is the reason for the one star. It is unacceptable for a business person to fail to return calls to a customer even if he has to explain that he couldn't get the part or whatever reason. I do not recommend using this company and would not again. I have given up contacting them. I brought the twisted white frames to a local glass company who said they could replace them with no problem and there are no shortages they know of. I'm also hoping they have the handle I need to replace myself. read more

Matt came to clean my windows and did a good job. But the front windows had some water stains, so I made an appointment for him to come back and clean them again, for an additional fee. (I use the same product as he does for my shower. It is terrific -- this is not a hard job...you don't have to scrub.) He didn't show up. After half an hour, I texted to ask whether he was going to make it. He never replied. This is not professional behavior. If you have decided you don't want a job, be an adult and simply say so. Don't ghost people. read more

Efficient. Polite. Extremely clean windows and screens. Prompt and thorough. Will use them again read more

My gutters were horrible and one was clogged severely. Matt answered my call in the evening and came the next day to provide a quote. His quote was lower than two other companies and he knew what he was doing. He did the job that week and also replaced a handful of my broken stained screens for a great price. I will use this company for all my winter gutter needs. read more

Matt is the epitome of "the consummate professional." He was prompt, thorough and focused on getting the job done. I am completely amazed at the quality of Matt's work and appreciate how sparkling clean my windows are. To ensure excellent service in the future, I will definitely use Laguna West Window Cleaning. Matt is that good! read more

I called for an estimate and was told they only service one story home. My home is two story as is many home in Elk Grove. So if you have a two story home don't waste time calling this company, they can provide service the service you need. read more

Sam is professional, courteous and punctual (for the appointment and returning phone calls) all at a fair price. Did a great job cleaning out the gutters and repairing several screens in major need of replacement. Definitely recommended. read more

This is the first time that I have used this service. Matt cleaned all windows (inside and outside plus all the screens) power washed my pergola, and repaired several screens that were damaged by pets over the years. This was all done for a very reasonable price. Matt was very pleasant to work with and accommodated other work going on at the house. I highly recommend this locally owned business. read more

Excellent job well done!!! We had a lot of dirty windows on our house by the lake. Great husband and wife team and we will use them again and again. read more

Our windows are sparkling clean! Very thorough and accommodating. Great job! We are extremely happy!

NOT SURE WHAT WE DID. Had an appointment with Matt on March 19,2021 at 3pm. He showed up early at 1pm which was great. Started to work on 1 window then stopped because he said he need to go get a tool to help with the window cleaning. Window looked awesome super clear. but only a third is done. Matt said he would come back the next day at 1pm. It was three o'clock the next day by the time I called him to see where he was at. He told me he got super busy with a job he had in Roseville and forgot to call me. I told him not a problem. He said he was really sorry and would definitely come to finish on Tuesday March 23rd at 8am. It was 9am when I called Matt to see where he was at. He did not answer the phone. I left a message. He did not call back. Emailed him. Still have not responded. Even text. No answer. I cant believe you ghosted us Matt. Now I have 1 window to remind me what it could have looked like. I do not recommend Laguna West Window Cleaning. Your very sad customer - Adam read more

Sam is courteous. Even though I was half hour late, he understood totally due to my 2 hour drive from bay area. He even pointed out a pigeon nesting area on the roof top, and recommended pest control, and pointed out the seal broke on a couple of window and explained the window would still seem unclear even after the cleaning. I would highly recommend them to anyone who needs a reference. read more

Laguna West Window Cleaning just cleaned out our 18-year-old gutters and downspouts, which - to my knowledge - had never been cleaned. It was a challenging job, and they were thorough and professional. Highly recommended. I'll be calling them in the spring to clean our windows. read more

Very professional, friendly and fair price. Will use in the fall for gutter cleaning as well.

Professional, efficient, courteous and quiet. Our windows look terrific and we will use Laguna West again next spring.

Sam helped me over the phone and via text to get our estimate , making it simple and easy. He did an amazing job on our home as we live in the country where dust and fly specs are an every day occurrence . He also replaced and repaired some screens at a reasonable price. We recommend this company highly. read more

I used this company last year and they did an amazing job on my home. They spent a lot of time at my home and the price was excellent for the services received. I highly recommend this business. read more

Great customer service from beginning to end. My phone call was returned promptly by Andrea. She explained pricing and options (track cleaning) but didn't try to upsell. Sam showed up on time, did a quick window count to narrow down the phone estimate. At the end of the job Sam didn't add on costs although he put in extra time. Sam was knowledgeable and honest about hard water stains and sun damage. Sam was neat and clean and the windows looked great! Will definitely use again and I'm picky. read more

They did a great job cleaning the gutters and windows. Price was reasonable. Very friendly and professional. Would definitely recommend.

13 windows, dirty screens in a 3 story home NOW all clean and shiny done by the nicest, most efficient husband and wife team. Very reasonable price, very nice people would use again and recommend highly read more

Punctual. Thorough. Very careful. Fairly priced. Easy to communicate with. We highly recommend the company and the owner, Sam, without any qualifications. read more

They did a great job on my windows. Extremely professional and thorough and a very competitive price. Highly recommend.