Subject: Formal Complaint - False Advertising, Bait-and-Switch, and Public Humiliation by Rooster's…read moreAntiques and Home Décor To Whom It May Concern, I am submitting this formal complaint regarding Rooster's Antiques and Home Décor in Acadiana, Louisiana, for false advertising, misrepresentation, bait-and-switch pricing, and unprofessional conduct. On October 4, 2025, at approximately 4:00 PM, I responded to a Facebook Marketplace listing posted by this business for a "Console Table AND Matching Side Tables" priced at $125.00. I confirmed the details directly with the seller (the owner) and traveled across town with cash in hand to complete the purchase. Upon arrival, I was informed that the $125.00 price was "only for the side tables" -- despite the listing clearly stating "Console Table AND Matching Side Tables" as a set. The owner then attempted to charge me $245 for the console table, which was not disclosed in the original listing. This was a clear and deliberate bait-and-switch tactic. When I showed her the listing, she denied writing it, despite the fact that I had been communicating directly with her through Marketplace. She later admitted the ad was misleading, but rather than honoring the price or resolving the issue, she called another woman to the store. Both women were rude, demeaning, and dismissive and proceeded to make a scene in front of other customers, causing me significant public humiliation and embarrassment. They refused to honor the price even after acknowledging the listing's inaccuracy. This incident demonstrates clear false advertising, deceptive business practices, and a violation of consumer trust. No customer should be treated in this manner, especially when they have documentation of the terms as advertised. I respectfully request that the BBB: 1. Investigate Rooster's Antiques and Home Décor for false advertising and bait-and-switch pricing practices. 2. Require the business to issue a written apology and provide a corrective action plan. 3. Consider issuing a consumer alert or revising their BBB rating if these practices are substantiated. I have supporting evidence available, including:    *   Screenshots of the original listing and Marketplace messages.    *   A recording of the in-person incident.    *   Documentation showing the change in price and denial of authorship. Thank you for your attention to this serious matter. I look forward to the BBB's assistance in holding this business accountable and ensuring that other consumers are not misled or mistreated.

I have been to Rooster's on many occations and will continue to return. It is way bigger inside…read morethan it seems form the outside and I ALWAYS find a little gem or 2 or 3. Prices are reasonable and I have always had great experiences with the prople working there.

Home Goods is just what it's title indicates. Goods for your home. This place is connected to a…read moreMarshall's but it's a different store altogether. While Marshall's focuses on fashion and personal beauty Home Goods is all about making your home your haven. I found a lot of top notch designer merchandise for significant savings. Do you love to cook like I do? I found some drop dead gorgeous cookware from The Palm Restaurant in a lovely shade of cobalt blue. They also carry dinnerware by the same restaurant. When I tell you I now want to do a total kitchen makeover using just these items, I'm not kidding. They have great furniture pieces (side chairs, dining chairs, hall trees...etc) and accent pieces like lamps, artwork and floral arrangements that will make your home inviting and pretty enough for a magazine. Who doesn't want to walk into every room of their home and just sigh with happiness at the sanctuary you've created? Home Goods also carries some personal items as well. I found and purchased a new phone case here in addition to all the other goodies that are now on my wish list. I'll be back for sure!

I was charged separately for a pair of child's pajamas. I was yelled at by the employee. The store…read morewas mostly empty and the items there should mostly have been in the trash

Love this place for prices and items they sell as well as curbside pick up and ship options. Great…read morestuff.

Love this store so much The staff always treats you like…read morefamily when you walk-in Love all of the unique items and great prices This is always my go to store when buying gifts Locally owned and operated You will not be disappointed See you all soon

Huge selection of unique household decor! They also carry furniture and Lampberge burners and…read moreaccessories! They just moved to a bigger location and it is beautiful!! They always seem to have a pretty good sale going on! IF you are looking to redecorate or you just need an item to complete your decor, I would look here first!! Super friendly and knowledgeable staff!!!

Service there was good. The store wasn't organized like I thought it would've been no one ever…read moreasked if I needed help but overall, it was a nice store.

The cashier was impolite and helpful and the store had lots of great buys! I'll be back!read more

I bought a cabinet from here two weeks ago. I already have multiple chips and scuffs. They do not…read moreseal their pieces. Now I have to pull everything out and off the top to seal it myself. Never going here again.

To me, less antiques and more furniture - new appears. Not really what we were looking for.read more