Subject: Formal Complaint - False Advertising, Bait-and-Switch, and Public Humiliation by Rooster's…read moreAntiques and Home Décor To Whom It May Concern, I am submitting this formal complaint regarding Rooster's Antiques and Home Décor in Acadiana, Louisiana, for false advertising, misrepresentation, bait-and-switch pricing, and unprofessional conduct. On October 4, 2025, at approximately 4:00 PM, I responded to a Facebook Marketplace listing posted by this business for a "Console Table AND Matching Side Tables" priced at $125.00. I confirmed the details directly with the seller (the owner) and traveled across town with cash in hand to complete the purchase. Upon arrival, I was informed that the $125.00 price was "only for the side tables" -- despite the listing clearly stating "Console Table AND Matching Side Tables" as a set. The owner then attempted to charge me $245 for the console table, which was not disclosed in the original listing. This was a clear and deliberate bait-and-switch tactic. When I showed her the listing, she denied writing it, despite the fact that I had been communicating directly with her through Marketplace. She later admitted the ad was misleading, but rather than honoring the price or resolving the issue, she called another woman to the store. Both women were rude, demeaning, and dismissive and proceeded to make a scene in front of other customers, causing me significant public humiliation and embarrassment. They refused to honor the price even after acknowledging the listing's inaccuracy. This incident demonstrates clear false advertising, deceptive business practices, and a violation of consumer trust. No customer should be treated in this manner, especially when they have documentation of the terms as advertised. I respectfully request that the BBB: 1. Investigate Rooster's Antiques and Home Décor for false advertising and bait-and-switch pricing practices. 2. Require the business to issue a written apology and provide a corrective action plan. 3. Consider issuing a consumer alert or revising their BBB rating if these practices are substantiated. I have supporting evidence available, including:    *   Screenshots of the original listing and Marketplace messages.    *   A recording of the in-person incident.    *   Documentation showing the change in price and denial of authorship. Thank you for your attention to this serious matter. I look forward to the BBB's assistance in holding this business accountable and ensuring that other consumers are not misled or mistreated.

I have been to Rooster's on many occations and will continue to return. It is way bigger inside…read morethan it seems form the outside and I ALWAYS find a little gem or 2 or 3. Prices are reasonable and I have always had great experiences with the prople working there.

Do not shop here! Poor customer service, overpriced jewelry and antiques. Refused to exchange a…read morepair of earrings with receipt.

Decent selection of antiques and hodgy-podgy stuff old ladies like with a little restaurant…read moreattached. Cute and all that. The ladies who work there are almost cordial, but could warm it up. I visited with a heavy hitter (both of us out-of-towners) who was spending A LOT of money, but staff attitudes were um, ho-hum at best. I'd revisit, but if the personalities weren't pepped up some, there would be no third visit. They barely get three stars.

This shop is to die for! Rene has owned the shop with her husband for over 30 years and their…read morelovely daughter Lisa works there too from time to time. It was such a pleasure learning about their shops history and family. This place really seems to be a staple in the community. I have never been to a better second hand shop. Because it's consignment everything is thoughtfully curated and priced. They offer a variety of brand names and designers. I have been wanting to redo my closet for a while with more of a capsule nature and this was the most perfect and affordable place to do so. The rack you see in my picture below was everything I had shopped before I tried things on. I left with about 3/4 of this rack. Thank you so much Rene and Lisa I will be seeing you guys the next time I'm in town. Can't wait!!!

Fun shop with a variety of sizes and styles. Nice purse selection, and lots of dresses and skirts…read more Pricing is consistent with a consignment shop; some items were a great value and some seemed a little high, but it was obvious that some thought was put into how to price. Employees were friendly and helpful but also allowed plenty of time and space to browse.

Great place to shop. Everyone is very helpful and the merchandise is always up to dareread more

Small place but nice , got my daughter some spiritual stuff…read more It set's back behind Domino's pizza blocks it . you wont be Disappointed.

They have a very nice selection of beautiful fabrics and trims. They also sell nice home…read moreaccessories and artwork. And staff is very helpful and knowledgeable.

I had quite a different experience at this establishment! Everyone was very helpful and kind. I…read morepurchased high quality drapery fabric and trim that I still get complimented on for my dining room. I would definitely shop here again.

My favorite thrift store in Nashville! I find treasures of all kinds! Great book selection and the…read moreservice is fabulous! High value for low spending and I love that super dedicated volunteers run the store and the proceeds go to an elderly and children's lunch program. I drop off my donations then pop in look around! We are lucky to have such a great organization in town!

Mr Patrick was very nice and had a great collection of all sorts of home essentials, decor and…read moremore. It's located inside of a house ,but don't let that steer you away. Pricing was fair. We found some nice things to recycle back into our home and we will be back again to see what new things have come in.

This is a very large antique shop with many vendors. The owner is a great lady, very friendly. I…read moretook two family members from New Zealand and they loved it. We all found somethings there we bought. There is a great diversity of merchandise. It's worth a drive to Sunset, ant there is a small restaurant nexr to it in an old house, a lovely place to have lunch. Visit this and the other antique shops in Sunset and spend the day shopping.

I love Pawn Smart. It's my go-to place when I feel like investing in gold jewelry. I have found…read moresome beautiful pieces there. I recently brought a very valuable antique platinum ring there to have a loose prong adjusted and their amazing jeweler fixed my ring and cleaned it so beautifully. I was mesmerized by the sparkle! All of their staff is super helpful and accommodating, as well. I definitely feel like I'm getting a great deal every time I make a purchase.

Harry was so helpful and kind to me and my mom! Him and his coworkers assisted us and gave us some…read morereally great deals. Would definitely recommend this pawn shop.