Amazing selection of items Perfect store to find gifts for…read moreyourself or others Friendly staff Locally owned business Also I love the free gift wrapping

I wanted a spoon rest that was shown on their website but it was not available in the store. I had…read morethem order it for me and shipped to their store. When I picked up the item from their store I was charged a "shipping, special handling " fee of $8.95. That doesn't feel like good customer service to me. I won't be back.

Workers are rude/snobby & they have same inventory from months ago. Very disappointed-long time…read morecustomer but will not be going anymore.

Subject: Formal Complaint - False Advertising, Bait-and-Switch, and Public Humiliation by Rooster's…read moreAntiques and Home Décor To Whom It May Concern, I am submitting this formal complaint regarding Rooster's Antiques and Home Décor in Acadiana, Louisiana, for false advertising, misrepresentation, bait-and-switch pricing, and unprofessional conduct. On October 4, 2025, at approximately 4:00 PM, I responded to a Facebook Marketplace listing posted by this business for a "Console Table AND Matching Side Tables" priced at $125.00. I confirmed the details directly with the seller (the owner) and traveled across town with cash in hand to complete the purchase. Upon arrival, I was informed that the $125.00 price was "only for the side tables" -- despite the listing clearly stating "Console Table AND Matching Side Tables" as a set. The owner then attempted to charge me $245 for the console table, which was not disclosed in the original listing. This was a clear and deliberate bait-and-switch tactic. When I showed her the listing, she denied writing it, despite the fact that I had been communicating directly with her through Marketplace. She later admitted the ad was misleading, but rather than honoring the price or resolving the issue, she called another woman to the store. Both women were rude, demeaning, and dismissive and proceeded to make a scene in front of other customers, causing me significant public humiliation and embarrassment. They refused to honor the price even after acknowledging the listing's inaccuracy. This incident demonstrates clear false advertising, deceptive business practices, and a violation of consumer trust. No customer should be treated in this manner, especially when they have documentation of the terms as advertised. I respectfully request that the BBB: 1. Investigate Rooster's Antiques and Home Décor for false advertising and bait-and-switch pricing practices. 2. Require the business to issue a written apology and provide a corrective action plan. 3. Consider issuing a consumer alert or revising their BBB rating if these practices are substantiated. I have supporting evidence available, including:    *   Screenshots of the original listing and Marketplace messages.    *   A recording of the in-person incident.    *   Documentation showing the change in price and denial of authorship. Thank you for your attention to this serious matter. I look forward to the BBB's assistance in holding this business accountable and ensuring that other consumers are not misled or mistreated.

Not one person came to help me. I wanted to buy some boots & didn't get any help. I left & went to…read moreanother store that sells boots. Store is clean & organized but apparently no one wanted to sell boots that day.

Big selection and fairly good prices for a western store, the staff was so patient and friendly…read morevery welcoming store!

The ladies who work in this shop ae personable and so friendly! Whenever I need a special gift or…read morejust something to cheer myself up, I head to Janelle's. It's a beautiful shop with beautiful gifts. The atmosphere is inviting.

Beautiful lil quaint shop! Beautiful treasures !…read moreLove shopping here, whether a gift or for myself ! Always have great music playing too !

Came here 2xs on my visit to Lafayette, LA. It was quite lovely. A lot of things are written in…read moreFrench here which adds to its charm. Why not 5 stars, it was quite warm in here, which seems the case in most malls in winter. Plus the directions were not clear at all on where the strollers for rent were, the restrooms ,and the different stores. Other than that, it was a very nice mall. I do say so myself. Lots of choices here, and a quite nice Sears store as well. They have a JC Penneys and a Macy's but, that is it for the big stores. Which is fine, I am told that if you want more selection you go to Baton Rouge. Chick fillet seemed to be the most popular, and the only place you could get a coffee in the mall. There is an idea for entrepreneurs. Open a coffee stand there. I rented my granddaughter a stroller there that was like pushing around a bus. Of course she loved it. It was like a princess truck, all pink and fancy. Even though she is four, it makes life a lot easier when there is no crying. Restrooms were not in the best of shape and the one in Sears was even worse. So bad that we decided not to use it. I would recommend the mall though, there is even a Sephora store there which I always love.

Sad to see this former really nice mall in the state it is in today. Just in terrible shape. only…read morereally nice stores are Dillard's, H&M and Express. The J.c. Penney's hasn't been updated since it opened in 1992/993. the carpet in it is disgustingly dirty. So many sections are empty. The food court is abysmal. Parts of the parking lot are nothing but pot holes. Have had friends tell me they refuse to shop there because it's just so run down. Wish a different company would buy it and revitalize it.