They were recommended by our regular auto mechanic and it was a good recommendation. After a…read morerandom and strange accident on the freeway, my car went from first photo to second in one week. Looks great, timely work, fair price!

Stay Clear! Unless you don't mind ZERO customer service and questionable answers from both Employee…read moreand Manager I took my car in to get repaired since multiple reviews and family members said it was great. The first interaction was fine I called and spoke to a nice woman she was helpful and gave me information I needed to get started since I had Progressive Insurance. WORD TO THE WISE *** Any collision shop will have longer times with Progressive then other companies this isn't the Collision shops fault *** Once I completed what was needed with Progressive I went in to have them look over the car and give me an estimate on completion. The employee stated 2 weeks without any hiccups I stated that was WAY quicker then Gerber Collision and Glass was (4-6 weeks+) I signed paperwork and then returned a week later to drop my car off I had 1 item I was paying for 1 item my insurance company was paying for.... Here comes the issues - During the WHOLE entire process, I only received text updates on my portion never a single time did the company call me and update me on the other portion. During the process I had to call them for updates and times when it would be complete... Never did they call and update me. - The process went from 2 weeks to 6.5 weeks of waiting. Their response was "Progressive needed to come back on site, and look it over again" I was told they have someone onsite which would imply they were working there. - I noticed my gas was running lower over the long period that I was there, I looked at the maps and it seemed that someone took my car for 11 miles to a residential neighborhood for about 30 mins. - Once I was finally told the car was ready we looked it over... There was a bunch of residue/spots on the trunk and the side panel/molding by my tire was scratched up which was not part of the original issue. When I approached the employee about these issues he took the car back and stated the following "The residue was from Maple Syrup or Pine Tree, we tried to get the scratches out but the tech ended up spraying your paint with the chemical and it burned through the paint so that needs to be fixed now" After all this I had to wait another week for the car to be fixed again - I once again had to call and request when it was ready to be picked up.. This time speaking to the manager/boss, I stated should I be good to go or will I fine more issues? "No issues you will be good" The morning I was to go I called and said I'd be picking up in several hours the manager/boss said ok I'll get it cleaned up. - Arriving to pick up 2 new issues were found since the last time I arrived (Some kind of mark on my trunk and the tail light had scuffs) Once again I had to approach the manager/boss he stated "Take it with you, we will come and get it and fix it and bring it back to you" Fast forward another week they take it back fix the issues and brought it back looking as it should no other problems were found... I spoke to the manager about my problem and this is what he said.. about the multiple issues above and the whole overall issue - "When it comes to the Progressive onsite employee he travels from one location to another and when we needed him he was also on vacation so it took longer so your time frame went from 2 weeks till were we are at right now which is a little over 1 month" - "We normally always contact our customers with updates, what I assume is your option wasn't marked with updates from Progressive only your out of pocket payment was marked in our system to contact you with updates, we normally always contact not sure what happened" - "The car was taken to our calibration shop which was out on 20 mile and something, the guys house is off of 11 and Gratiot they needed to ride the car so it can reset the sensors you have a lot" - "The residue on the trunk I'm unsure what that was, the scratches I'm not pointing fingers on who did this and I'm not calling my techs out." (This issue I went back and forth with him because he was blaming me for this that the issue came in like this, I told him you can check your photos and mine the scratches were not there at time of drop off.. after this he kept quiet) When asked with all my troubles and issues and lies I was give what can you guys do.... He came back with $50 off my bill for my troubles.... I said from the great reviews and the word of mouth on the place you cannot do anything better "Haha what you want me to do here I'm giving you money off". The next day I called to schedule the pickup he stated he knocked another $60 off (I assume he looked at the damage on my car and saw I wasn't the one) I will NEVER recommend or even offer anything to anyone that is in need of repair to go to this place. If you're not in a rush have zero interest in customer service, want to be blamed for you doing the damage after you pick it up in the parking lot the by all means go here... I should have stuck with Gerber Glass and Collusion!!

The staff and service are great. Always satisfied and never had issues. Always available to answer…read moreyour questions

The staff treated me kindly made me feel more than just a number. Customer service was genuine…read morepersonable. I will recommend Mario's body shop to anyone. Thanks guys for the excellent work.

I just picked up my F-150. It had rear damage. They did an amazing job!! They were fast, kept in…read morecontact with me the whole time, and my truck was so clean on the return I thought I was getting in the wrong truck. I HIGHLY RECOMEND Caliber Collision!! Service with the employee's was something you don't see much anymore. If you don't go here ,your going to the wrong collision shop. Thank You!

Steve and his team exceeded our expectations by far! Communication, kindness, professional…read moreknowledge all came into place right away! We had our car towed to Caliber Collisin (Roseville Location) after a tree limb fell on it smashing the windshield, the hood and scratching most of the car. Oh this was a big job and on top of that it was a convertible Porsche. Before calling Caliber Collision, we called several other shops and they were intimidated by working on a Porsche. However, Steve and his team didn't even hesitate! The car was fixed properly and it looked brand new when we got it back! Five stars all the way, and we would like to add one more for being the best of the best in the business so 6 stars for Caliber Collisin!

the owner took a look at my problem and rather then try and get me to pay for a paint job straight…read moretold me to just get the issues buffed out at a good detailer. he gave me a couple of recommendations . I highly recommend Fraser and in the future if I have a paint related concern, I'm going back.

Came in today for a quick repair of a driver's side mirror. One of the mechanics over there was…read morekind enough to slide me in to do the quick repair. The prices are extremely good as is the level of service and overall friendliness of the workers. Would highly recommend. One major downside is they only take cash and checks.

Needed front-end repairs after a minor accident. Several colleagues recommended Cass Collision to…read moreme. I am very glad I took their advice and chose Cass Collision for my repairs. The entire staff is outstanding. Friendly, professional, and knowledgeable. My car was ready within the timeframe they had promised, and the repair work was top-shelf. The paint looks like it came right off of the factory floor. Not only did they do a phenomenal job repairing my car, but they thoroughly cleaned my vehicle, changed my oil, and left some thank-you cookies! You rarely see service like this these days. If you want your car repaired properly and you want a great customer experience, look no further than Cass Collision.

I had some unusual circumstances come up this week and Cass Collision was a huge help…read more My son hit a deer on Hayes just about 1/4 of a mile north of Cass Collision at 5:30 AM on a Sunday morning. We had his car towed to CC since they were the nearest body shop. From the first conversation about the accident and insurance claim process, these guys were great. Quick with responses, detailed in the information they shared with us & helpful with regards to our interactions with our insurance company. At the end of the day, our insurer totaled the car so we didn't end up having Cass Collision do any repairs but based on how we were dealt with I wouldn't hesitate to go back.

The owners and staff here are great people! The service was excellent and quick, and the repairs…read morewere flawless. The car looks and drives good as new. Highly recommended!

Very professional service. Had my vehicle in for repair after an accident. Vehicle looked flawless…read morewhen I picked it up. The vehicle was done in a timely manner.

Couldn't be happier with these guys. They gave me a quote that was accurate and explained…read moreeverything I needed to know about how my insurance would handle the repairs. They were honest about the fact they couldn't start on my car for about 5 weeks & would have me car about 5 days. Everything went as planned. When my car was returned it was cleaner than I had left it. Also, they left me a little bottle of touchup paint for my vehicle. :)

They always do an excellent job every time I take my vehicles to get fixed and not only did they…read morefix the outside but they also cleaned my car on the inside lwhich saved me a lot of time and trouble doing it. They are very efficient and reliable. I would recommend them to anybody.

Staff was very friendly and helpful, Quality of work was outstanding and fast, I highly recommend…read morethem

I had to bring my car in after an unexpected and devastating accident. The Gerber Collision shop in…read moreRoseville was top notch in being professional, throughout, and timely with the repairs. The manager, Taylor, went above and beyond to make sure I felt valued as a customer and updated me multiple times throughout the process. His professionalism and kindness are the reason I have referred many friends and family to this location.