I keep reading this and I sound like a "Karen" but going to the salon was one of the worst experiences I've ever had. I wasn't going to write anything, but I just can't let it go. I'm not a "material girl" and I'm not usually picky about cosmetic things, but I've been looking at my nails the last few days and I get so upset when I see them. My mom was taking me to get my nails done for my birthday. Kim was incredibly rude from the moment we walked in the door. We had an appointment, but they started on walk-ins before they started on us. That's when I got on yelp and saw the 1 star reviews knowing it was going to be bad, we almost left, but right as we were about to walk out, they called us back.
The pedicure was fine. But my manicure was one of the worst customer service experiences I've ever had. I've worked in customer service my whole life, so I understand how hard it is , especially during a pandemic, but the way Kim acted was appalling. I added some length to my nail and when she started to put the color on, you could see through the color to where the fake nail met the real nail and see every glue mark. I asked if it would eventually be solid so it all looked like one nail and she said yes. I let her continue and trusted the process. My moms appointment finished and she came to sit next to me. I started talking with my mom saying that I was worried the color would remain see through. That's when Kim said I asked for it to be see through and if I wanted it to be solid, I should have specifically said I wanted an acrylic nail. But at the beginning of the appointment I asked if the nail would remain see through and she said no, it would be solid. She angrily began to give me an acrylic nail and passive aggressively continued to drip acrylic powder all over me. My nails were an absolute mess! When she was finished, it still looked see through and you could still see an obvious difference between my real nail and fake nail under the color. I asked if there was any way to make it so you couldn't see a difference. She then got up and picked a random gel color off the wall (hot pink) and started to paint my nails. I was originally getting a lavender purple so I was very confused why she got a hot pink. When I asked why she was painting my nails pink she ignored me and continued to paint. I said I didn't ask for pink and then she took the color off. What was left was the purple color and you could still see through it. Finally, she put a top coat on and slammed the UV light over my hand. I took my hands away and said we could just stop, I would pay for the service, and go somewhere else to get them fixed. She then grabbed my hand and yanked it back towards her to file it. I felt very uncomfortable, but I was so shocked at how she was acting, I was afraid to move lol. My mom doesn't like confrontation so we just looked at each other while Kim angrily filed my nails. When all was said and done, she said I could come back the next day to get them fixed. I will never be going back there and after 2 hours and $68 l, my nails are still purple and see through. read more