I got a few recommendations for pest companies and I went with Lady Bug because they are from my town. I have to say that I am less than impressed by their services. I moved into a newly renovated house and all of my trims and finishes are on the expensive side. I have had a few services for treatment of ants and the people that they sent out put this clear glue like bait on top of my baseboards instead of the bottom of my baseboards (the service people were 2 young kids, probably still attending school closely). I was assured that the bait will be gone and if not, that it will be easily removed with some water and a rag. THEY WERE WRONG! The bait dried into a hard solid substance, and to remove it, I had to chip it off of my board. This of course removed paint, hence I had to repaint again. This process had taken my professional cleaning company hours to do and cost me a few hundred $$$ to remediate. I also had a billing issue which took a few months to fix, every time I called, I would get a promise to fix but nothing ever happened. I supposedly even spoken to a manager which I was later told was a senior sales person! It was a long process and now I know to always request a senior technician to service my house instead of allowing them to just send a kid with limited knowledge. read more

Tried using this Pest control company in the past but found them unreliable and unprofessional. Generally, as homeowners we only need pest and insect control help periodically so I would go with another, better rated, local firm. read more

Don't look elsewhere - just call Lady Bug! It's a local family owned biz, and everyone that works there is amazing. They are prompt and attentive to their customers, and their treatments WORK! We've been using them for mosquito and tick treatments, and they work amazingly well. We also use them for pests in the house, and any time we see anything, they come out promptly to spray and treat. Simply put, if you don't want bugs around, call Lady Bug! read more

If you want to get an attitude on the phone and have the manager talk all over you, while getting frustrated when the technicians don't show up to appointments due to the unorganized office, then this company is for you! :) I DO NOT RECOMMEND read more

the worst. they are the most unorganized, unprofessional, rude and poorly run business. The woman who answers the phone will give you an attitude and speak over you if you question their service. Btw it took them around 5 trips to my house to get a simple job done. Ashton the sales rep, couldnt even communicate what was needed to be done to the technicians. I was unhappy with the job they did so my wife called and was harrased and hung up on. So needless to say she no longer wanted to deal with them. We could not agree with them on how to resolve the issue so they put a lien on our home. Just avoid them at all costs. read more

Lady Bug Pest Services were acceptable in handing my "pest" issue. Ashton came to my home and assessed my problem quickly. The techs that arrived on Monday and applied the treatment to my home. I would recommend this service! read more

They have always been efficient and have successfully accomplished the task at hand! We've used ladybug for several different issues (indoor and outdoor) and we've been appreciative of their service! read more

I was very disappointed with this company. I had changed over to them from another pest control company and went with the annual service contract. They came the first time and there after I had to keep calling them to schedule my quarterly service. It was supposed to be the other way. I decided to go with them a second year. Bad move. I have no record of them coming to the house at all for that year and I never called them to schedule. They probably owe me money. They called recently to renew and sent me a contract in the mail. It went in the trash. I do my own sprays and prevention now. I even remember one of their technicians telling me that they couldn't touch or remove another pest company's mouse bait and just left it there. I don't know how true that is. read more

I had a carpet beetle nightmare. They were all over my bedroom. They came and let me know it was normal, it's also worth noting they did come in the late afternoon to fit my schedule. They told me they only should have to spray once, I even asked if I needed more treatments and they said probably not. That's why they get 5 stars when given the option to charge me for more unnecessary sprayings they were honest with me. I have been carpet beetle free for a month now! read more

I used Lady Bug twice before for big jobs with no problem. However, I called them this time to identify the sound of an insect in my cellar ceilinG as we thought it might be an insect nest. The so-called account specialist came in right away looked at my ceiling in a different spot and said oh you have termites. He showed me a tiny spot with some wood dust that was left from when we had the oil tank pulled and they dug under our house. I told him that was not where the insect noise was and attempted to get him to focus on the noise that I had heard but he was more interested in convincing us that we needed a $1500 termite job. He said he didn't know what the insect noise was because he couldn't hear it and that he would have to do the termite job probably in our garage Too. Then he went to his truck and gave me some sticky pads to catch bugs and said he wouldn't charge me for them but that Lady Bug asks for gas travel money so he wanted $20. It doesn't cost $20 to travel 8 miles so he probably pocketed the money. What a ripoff! We called another exterminator who identified the insect noise in the ceiling as a cicada and said we didn't have any termites. Don't waste your time or your money with ladybug because they will try to rip you off! read more

Excellent Company With Very Respectful Management And Customer Service!!!! They Understand Pest Concerns And Eliminate The Issue Effectively!!! They Also Do Construction !!! Would Never Search For Another Company Besides Them!!!!!!! read more

Terrible Service, DO NOT COME HERE!!!! Ended up going to Westfield Pest control, way better communication and prices!!!!

We have used LadyBug Pest Control in Westfield for years and couldn't be happier with the level of service they provide. They have solved many pest problems for us and are always incredible professional, honest, and responsive. Do not believe any negative reviews you may read. This is a wonderful company and I completely trust them. They keep their appointments are incredibly responsive. I highly recommend them. read more

I am generally not willing to post a review, but I gave Lady Bug 5 stars and it is well deserved. They have been quick to respond, honest, and effective. They have gotten us out of a mess with a raccoon that had already delivered 5 babies, and often come and deal with the yellowjackets that find stinging me to be so much fun. read more

Had them in about a month ago and sprayed for small ants, the ants returned after a few weeks when i call and asked about their guarantee i was told there was none on the "Hope Spray Treatment " i had. I guess they Hope you'll lose their number when it doesn't work. But I booked another appointment to have the inside done, which is what i wanted originally but the tech talked me out of it. I call last Monday and made an appointment for today 8/15/16 at 9 am. and i remember it was 9 am because i was away on vacation and needed to get up early this morning and drive 1 hour and a half to meet the tech. I called them at 8:50 to confirm the service call and was told they had to call me back ( not a good sign) they did call back within 10 minutes and told me i was mistaken that the appointment was for noon. Why did I have to get up at 5:30 to make a noon appointment. so I still have my problem and now I'm going to stuck here most of the day looking for a reliable Pest control company that shows up for their appointments. read more

We have had an issue with spider crickets in our basement and the exterminators at Ladybug have been wonderful in arriving on time, being neat and clean and more importantly riding us of those bugs! I would recommend them highly. read more

Thought I had a dead mouse on my three season porch and couldn't stomach trying to find and remove it.. they came free of charge to take care of it for me on the same day! Couldn't find anything but it was much appreciated! read more

Signed me up for an annual contract and never called to make the follow-up service appointments.

Early in the summer season, we realized our dog and cat had contracted fleas (i'm guessing from our vet's office). The team at Lady Bug Pest worked with us continuously until they were all gone! Alex and Ashton really came to our rescue. Many thanks to everyone at Lady Bug! I also use Lady Bug Pest at my place of business on a regular monthly basis and they are always helpful and very thorough. I'd highly recommend them to all! read more