Evans was responsive, courteous, honest, and made sure we had all the information before making a…read moredecision. I had originally described "just 3-4 nests," but when he came out and saw the whole house was infested, he didn't bat an eye! We're keeping him!

5 stars to the team at Universal Pest! Extremely ethical, responsive, fast and efficient. They…read moreeducate you on the process, treatment, and prevention, and make themselves available along the way if questions arise. Special compliments to Jay, Maritza, and Evens for their attention and care. 100% recommended!

Had two occasions recently to get pest controlled (roaches and mice) at two different locations…read more Yelp pulled up Mr Pro as one of the search, reading all the reviews I took the call of setting an appointment with Mr Pro. Robert responded back in a timely fashion with an appointment within a days time frame that was really appreciated as living with pest is gorse specifically during pandemic. He was at the location(s) as promised and did a thorough job of inspecting around the unit to take care of the root cause. He ensured everything was taken care from outside and then treated inside with sprays for the roaches and mice traps inside the unit at all possible location with a warranty period. He knows his domain thoroughly and takes an extra mile to get rid of the pest. I wouldn't hesitate in utilizing his services again in future!

We had a squirrel that managed to enter our roof, so wanted that taken care of immediately…read more Mr pro came quickly and used his drone to inspect the roof for the different access points. He provided a quote which seemed reasonable and was able to schedule us in relatively quickly for the repair. The repair seemed to look good to me (at least from the ground level). He does provide a 6 month guarantee that the squirrel(s) won't get in again. FYI I had previously contacted 2 other vendors including Terminix. Terminix pricing was significantly higher.

Bob is a trustworthy business owner. Had a Termite inspection in my home and he was honest and…read moreupfront and advised there was in fact no signs of termites at all. Thank you for your quick inspection and honesty!

Westfield Pest Control took $90.63 from me without notifying me that I would have to pay for…read moreanything. They admitted that they did not notify me. Instead they sent me an invoice and threatened me by saying if I did not pay said invoice it would go to Collections. In late 2021 I called Westfield Pest Control to ask for an estimate for mouse services. Amanda Blackman, the Office Manager and Vice President, was very nice over the phone. She listened to my request for an estimate and put it on the schedule. Oskar Cornejo, the technician, arrived at my home on the proper day. Oskar was professional but his visit consisted of walking around the property to talk with me and then to give me as an estimate for mouse services, as expected. Oskar gave me a verbal estimate and left. As a prudent homeowner I then evaluated that estimate and compared it to other pest companies in the area (i.e., Viking, Universal Pest Control). A few days later, to my surprise, I received an invoice in the mail from Westfield Pest Control. I had not requested Oskar to proceed with the mouse service so I was quite shocked as to why Westfield Pest Control was charging me. I emailed Amanda and I received a reply from Maddy Annicchiarico, the additional office manager and direct assistant to Amanda Blackman. Maddy courteously responded to my email to confirm that I had to pay Westfield Pest Control $90.63. I mentioned that I had not received any pest services. Maddy wrote that I would have to pay for the estimate. I mentioned that neither Amanda nor Oskar had mentioned that an estimate would cost money. It is also not on the Westfield Pest Control website. Maddy wrote to me: "I do apologize that no fee was mentioned but we do charge a fee for this service." Think about that for a minute: Westfield Pest Control admitted to omitting any mention of this fee. Yet they proceeded to charge me $90.63. When I said this was unreasonable they threatened to go to Collections with this. There's a term for this: it's called a shakedown. Westfield Pest Control decided to charge me without telling me first and then threatened me in case I didn't pay. How can I or anyone else for that matter trust this company going forward? Why did they charge me without telling me (and admit to this omission once I asked them about it)? The only answer I can arrive at right now is that the president of this company, Robert Blackmon Jr., prioritizes profits over people. And no one else at the company has the will or the power to change that policy. The business model of this company appears to be: surprise potential customers with an invoice and then threaten Collections in case they don't pay. If you are thinking of hiring this company I strongly suggest getting, in writing, an explanation as to whether and when payment is required. I have already raised a complaint with the Better Business Bureau and I will be looking to Westfield Pest Control's competitors for proper customer service.

Anthony was great and extremely knowledgeable regarding all pests…read more Got all our unwanted house guests out!!

Upon finding my first roach while living in this apartment I moved into not too long ago, I freaked…read moreout and decided to call hit man. He responded quickly and even came the next morning. My fiancé showed him the roach that we found and he went ahead and gave us the exact quote that was given here. He sprayed all corners of the house I live in. Said to give it two weeks and they should be gone. amazing. Affective and great pricing. Thank you so muc

If you need an exterminator for bed bugs, this man is not your guy. He came for an appointment…read moretoday and was here for 5 minutes. Yes, you read that right... 5 minutes. For a bed bug problem. All he did was spray some pesticides and barely covered any ground. Bed bugs are a very different pest from any other pest you'll deal with, and he accomplished absolutely nothing for us today. I work remote and planned on working at a coffee shop today, and wasted my time planning around the appointment because we were informed that we would need to vacate our apartment while they did work around our house. So much for that! I would have expected at least SOME effort to inspect our apartment and maybe try and look around for where they might be. Nope! Barely even lifted a finger. His colleague stood outside the house the entire time, and Gary wasn't even willing to touch the mattress. I had to pull it out for him. What kind of exterminator is afraid of getting their hands dirty? It's your job to find bugs and exterminate them. At least pretend you're trying dude. Before he came, he had us empty all of our dressers and put our clothes in airtight bins. I'll admit, that's good advice, but that's something you'd probably read online before dumping money and time on someone like this. So yeah, thanks for regurgitating obvious information to me. This guy didn't even bother looking into any dressers or closely inspect any of our beds. He made absolutely no effort on his part. I ended up finding more bed bugs myself after thoroughly inspecting my roomate's room, and putting actual effort into making sure that we dealt with them the best way we could for the meantime. If you are reading this and you've discovered bed bugs in an early stage and it's not a big infestation yet, I highly recommend that you watch Mark Rober's bed bug video and follow it religiously. Buy bed bug traps for your bed, encase your bed in a high quality bed mattress cover, apply diatomaceous earth powder in a thin layer around your room (please wear a N95 mask and do your best not to inhale any of it), etc. Follow everything in that video before your bed bug problem becomes an infestation. Please watch that video. It will do you justice. If you caught your bed bug problem too late, you'll need a professional. In other words, not this guy. He might have good reviews for other pests, but he has absolutely no idea what he's doing in regards to bed bugs. He's afraid of them. He ain't gonna help you. Thanks for nothing, I'm sure whatever my landlord paid you was worth it.

I first hired a national company to take care of yellow jackets nest. A guy came, did some…read morespraying, told me the YJ would be gone in a day. Next day, YJ were having a party and did not appear like they wanted to leave. I found Family Termite & Pest Control on Yelp the next day. What caught my attention is that the company does not have you sign any contracts, they come and take care of things that you ask them to take care of. I left a message on Yelp and received a response from Gary in fairly short timeframe. He was at my door steps the following morning and took care of the problem. That same evening, I did not see a single YJ. Gary took care of the problem in quick and effective manner. Price was also very reasonable. I will definitely consider FT&PC for any future pest needs.

As we were doing some renovation on a house we recently moved into we started finding piles of dead…read moremice and old bait traps. Our dog was even finding bait traps in the yard and using them as chew toys. We realized the house has a problem and we're looking for a pest control company to start a relationship with. Viking was at the top of the Google search so we scheduled an appt. We had intended to shop it around some more but after speaking with Jason, the technician, we were comfortable moving forward with Viking. Jason thoroughly explained the approach towards our issues and concerns. He set us up with a treatment that would be safe for our kids and dog. He did a great job explaining the Viking service contract and we signed on. I'm a little late posting this review as that visit was 11/17/2016, but it allows me to report that we haven't had a mouse issue since. We did recently take advantage of the service contract with an ant issue but that's another review (*** SPOILER it went great ****).

I am not sure which location serviced us. We have used them for over 10 years. Since they got…read morebought out, the quality of the office staff seemed to drop. Each time we called we got different information. It might be temporary due to COVID labor problem but we are switching.

I signed a year contract with them to get rid of a mouse infestation and I still have mice. They…read moresealed up some areas and put out glue traps, which were inhumane and gross and I was left to deal with the trapped but still alive mice. They cleaned up poop a couple of times when I called them and they sent me text messages several times saying someone was on the way but did not show up. The spray does not work and I feel like I wasted my money. I got my own spring traps and caught 20 in one week a few months ago. We threw out everything in the room where we found their food stash and thought it was over but they are back. After a year I now need to find someone else because every trap I put out is still catching a mouse on the daily. Green Rodent took my money and completely failed to deliver.

After spending $4400, we were left exactly where we started...with a rat infestation. Addressing…read morerodent infestations "naturally", doesn't work for everyone, if it does at all. It was a waste of time & money. Poor customer service.