Normally we do not write comments and respond to any reviews but in this case we are because this review is completely FALSE!!! First of all, his wife, I'm assuming, came in asking for a westy clip, which they have never had before! Apparently this was the first time with a westy clip, normally they get it shaved with westy head but she said she want to give it a try!! We are assuming the husband knew nothing about this!!! Like we were told, we gave the dog a westy clip!! After the pet was picked up the man called and cussed us out, screaming at the top of his lungs, there was no rationalizing with this man!!! He called me every name under the sun that women should NOT be called!!! Completely rude and disrespectful!!! Asked us where we learned how to groom, insulted us in every way possible and all we could say is sir will you please quit screaming and we did manage to say go look up AKC breed standard haircuts!!! All this man had to do was talk to us like an adult, in a nicely toned voice, with no name calling and we would try to do anything we can to "fix" the haircut any way he would like!! The most difficult part of this job is trying to understand what is in people's heads of how they would like their pet to look, then we have to figure out grooming wise if is possible, considering the breed, the hair, whether is matted or not, bad skin or ect,... Were did we learn how to groom he asked or like he said insulting once again as on the review, looks like a drunk person did it! So as for that question, We learned how to groom from the owner in which placed 2nd in Dallas last year, at the U.S. Pet Pro Classic and trust me the grooming association is much harder to impress! All of us groomers that work here have 8-16 yrs experience!!! According to his review, he has been to several groom shops in this town and now we know why, treating people like that!!!! We are good groomers, and we have thousands of loving, loyal customers to prove it!!! We don't recommend this customer to anyone!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more