Laderach makes a great first impression. I had never heard of them til I did a search and saw a great rating, if not a ton of reviews. Still, it sounded worth a trip to the mall to check out Laderach. In a word, Yes. Hailing from Switzerland, their chocolate strikes me as rich and delicious, and not ridiculously expensive. True, some of their chocolates are more expensive than others. But, I was able to find something that seemed just about right. I love how they wrap the chocolate, too. There's a ribbon and a pretty bag to walk it out. This is perfect for a gift - or maybe something special for your own self. They offered samples, too, which is always a great idea. I can think of a California chocolate institution that does that, too. And while I might have considered the other company, Laderach was easy to get to and certainly has the goods. Highly recommended. Staff was friendly, informative, and helpful, too. read more

Laderach - Chocolatiers & Shops Near Me - Los Angeles, California

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Absolutely delicious utilization of cacao You can tell it's made so well Fewer ingredients but it's so clean and tasty it's so pure that you can taste all the nuts and fruit flavors Definitely no additives or fillers or extra sugar read more

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Some of the best chocolate I've put in my mouth!! I love the strawberry, the Dubai, the cornflake and the one with the caramel drizzle concoction on top (can't remember the name) They also had a Corn nut chocolate situation on special that was amazing! I like that they allow you to sample the chocolate before you buy. read more

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No doubt Laderach is high quality, made in Switzerland. However, in my opinion, not all flavors are worth the luxury price. I treat myself to the Strawberry bark with huge dried strawberries and the dark chocolate with almonds. The dried strawberries are delightful. While not a huge fan, their Dubai Chocolate is easily the best I've had so far. I really appreciate the interesting, crunchy texture of the toasted kataifi (shredded phyllo dough). I do wish the chocolate by the pound came in an esthetically pleasing bag or box. The clear bag an small sticker is unsurprisingly underwhelming. Great choice for special gifts or to treat oneself. Laderach is located closer to the Gelson end of the mall, close to All Birds, Jo Malone and 85 Degrees. read more

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Love their chocolates! However the customer service here as a whole isn't great and needs serious improvement. I've walked out three times prior to my last visit here simply for not being greeted, offered assistance, a sample, or acknowledged. The sad part is that I know what I want almost every time I come into the store, but refuse to spend my money in an unpleasant environment. Jorden helped me on my last visit 10/18 and was great, warm, welcoming, and eager to offer any assistance. Leah, however, on multiple occasions just doesn't crack a smile or greet people. Glad to finally have a positive interaction here as I do love their chocolate. read more

Laderach - Chocolatiers & Shops Near Me - Los Angeles, California

7/9/25 Finally! Been wanting to visit this chocolatier! Splendid! I let myself wander in when a couple entered the chocolate shop as the man barked orders of pretty much everything in the store (see what I did there, "bark" get it? Ok super corny)... like a woman trying on every shoe in a shoe store as it is on "everything must go" sale. It's contagious when other people buy loads of items like it's 90% off lol Of course, these delicious & delicate treats are of high quality ingredients & therefore worth every pretty penny $$$$ The staff are gracious & helpful. The nice lady offered complimentary samples & I obliged, dark chocolate with orange & almond, simply decadent! I just ordered a few morsels of truffles & she threw in a couple of them on the house for waiting so patiently behind the man who ordered half the store inventory (alright, I am exaggerating) This shop is located inside the Westfield Century City Mall, it's a bit small but very squeaky clean, tastefully arranged & decorated. Parking is free for the first hour, the 2nd hour or more, you might have to take out a small loan, again, just kidding read more

Laderach - 7/9/25 Finally! Been wanting to visit this chocolatier, the smell is captivating - Chocolatiers & Shops Near Me - Los Angeles, California

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Nick is so sweet like the chocolate here. I love the Dubai dark chocolate with pistachios. Enter their raffle for a giant Valentines gift. The employees are so lovely and it's a cute little store. read more

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Their festive figures and limited-edition chocolates aren't just gifts, they're basically edible happiness. Rich, and impossible to resist, every bite feels like a tiny celebration. Make sure you ask for a sample, and they'll even make your gift look extra special with their bags and tissue paper, perfectly gift-ready. read more

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At the holidays, Laderach in Century City is super busy and bustling. The staff remains friendly and generous with samples. I was in the store for maybe 15 minutes and was checked on at least 3 times. I first discovered this Swiss chocolatier while in Zurich as it was specifically requested by family who was back in the states. The US counterpoint doesn't disappoint. I usually get Sprungli for my sister for Christmas and a box of pralines for my mom which are always well received. read more

Laderach - Chocolatiers & Shops Near Me - Los Angeles, California

My husband and I love coming here for a post-dinner treat/dessert. We've run into the chef/chocolatier/owner everytime, and he is always so cordial, polite, and kind. The chocolate is good and reliable! read more

I recently discovered Laderach for the first time at the South Coast Plaza branch. It was so delicious, I stopped at the Century City branch at the Westfield shopping center. The front window with those giant chocolate tablets is definitely the draw. The shop was crowded and is a smaller space than the Costa Mesa shop. I had to get the champagne truffle, which I find as good as the ones at Teuscher in Beverly HIlls. The milk chocolate was so silky and delicious, yet not overly sweet. They offered samples of their signature candied hazelnut chocolate. You can ask for a piece broken off the large tablets and it is sold by weight. I also tried the triple chocolate caramel tablet, the almond whiskey (seasonal flavor) and the strawberry curd, which was one of my favorites. The stash was finished in record time so definitely need to replenish supplies soon. read more

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Visited on Friday, 11/29/24. I didn't know that this Laderach location is relatively new here at the Westfield Century City Mall. This Swiss-made chocolates are chef's kiss and a must try for all! I picked out my own chocolates: - 0.480 lb x 78 = $32.36 Definitely on the pricier side but worth it. read more

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All their chocolates are made in Switzerland and shipped throughout the world including the US and 4 locations in the LA area. These are really good chocolates and likely the best I've ever had and I have tried many types and styles from many countries. From their store front window I noticed various slabs (FrischSchoggi) of chocolates. The base ingredients for the slab are very good- Sugar, Cocoa butter, Whole milk powder, Cocoa paste, Lactose, Skimmed milk powder, Soy lecithin, Natural flavor, Natural flavors, Cocoa powder. Upon walking in, all the slabs were different with most having some sort of nut embedded. I pointed to one and she said it had only blackberry in it. I tried it, then bought 1/2 slab. I also bought a few truffles and pralinés. Chocolate is good for your mitochondri. These chocolates are priced at about $62 per pound for the slabs and $75 a pound for the rest. They do have various decorative boxes for gifts. And you thought Sees for $32 a pound was expensive. read more

I have been A HUGE FAN and consistently repeating customer of Laderach even since I moved to US. Knew them first time in Swiss, then figured they had stores in London when I used to live there and it's been my almost every weekend grab and go. First moving to LA and knowing it's available here couldn't get me more excited but it's always challenging as all outlets were kinda far, at least being like 15 miles away. Hence when I saw that 'COMING SOON' poster at Westfield Century City, I was beyond thrilled they finally made it to the west!! As per the common Laderach store, the Century City one was indifferent, with gorgeous frishschoggi (fresh chocolate) slabs displayed at the front side, inviting people to pay a visit. The store always gave this elegant and classy vibe, perfectly represented their products. It's also their signature treat that visitors were able to try anything prior to purchase. It's very frequent that there's an attendant went around the store handing free samples to try as well. I tried tons of their chocolate slabs, from classic milk/dark with almond or hazelnut or macadamia, milk salted caramel, strawberry yogurt; till some more signature or seasonal ones like nut trio, espresso, blonde chocolate, pistachio, marzipan, and even cinnamon french toast! None ever failed me so it's really depending on preference ;) Their pralines and truffles were also mind blowing and my go-to were mostly anything coming with gianduja! read more

Laderach - Chocolatiers & Shops Near Me - Los Angeles, California

Let me start by saying this review is not a reflection of the product. I love Laderach chocolate and have been a customer since they opened across America. I was very excited to have one open more locally. This comment is based on the service I recently received while getting some chocolate. Typically, I am used to an all female crew and the service has always been outstanding. On this day, it was an all male crew. One I recognized from a different visit and though he did not directly serve me, he helped the female employee helping me and was very nice. On this day, the male employee who helped me I had never seen before. I think he was Latino, but nowadays, you just cannot tell b/c LA is the melting pot. He provided very poor service. While he did provide me the normal service of trying chocolate and ordering the chocolate and charging me, he just seemed uninterested in helping. The guy barely looked at me and I felt like he was almost annoyed that I was asking to try something. Well, I got my slab of chocolate ordered. I decided I wanted some individual truffles which is normal for me. He seemed irritated that I want more beyond the slabs. It was a holiday and I am sure he had his share of 'karens' that day, so I am going to chuck it up to him having a bad day and dealing with bad customers. I just hope I do not experience it again or I will not longer be a patron at this location, and I have purchased plenty of chocolate from them. read more

Wowwwww these chocolates are next level!!! You can try a variety of these before buying! What a dangerous store to go in!!! All jokes aside, this place has one of the most delicious chocolates I've ever tasted and I'm the biggest chocolate fan. Service was good and everyone was friendly and knowledgeable. Highly recommend if you'd like to treat yourself or get a gift for someone you love! read more

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I always stop by Läderach when I'm craving good chocolate. The Dubai chocolate is my go-to -- it's always fresh and just tastes really good. You can tell right away that it's high quality. Everything feels freshly made, the texture is smooth, and it's not overly sweet. Honestly, one of the best chocolate spots if you love good chocolate. read more

Laderach - Chocolatiers & Shops Near Me - Los Angeles, California

First of all....I've never been a big chocolate lover BUT this chocolate was so delicious and the customer service was 20/10! Jorden was so friendly, and helpful....he gave me several samples & just went above & beyond my expectations when it came to customer service! Thanks Jorden! You made my day! I would absolutely recommend this place.... Some of my favs I tried were the strawberry bark, white chocolate pistachio bark, and one of the praline bites (I forget which one it was but it was delightful). read more

Laderach - Inside - Chocolatiers & Shops Near Me - Los Angeles, California

Läderach is known for its world-class chocolates -- and chocolates are synonymous with happiness, especially for kids. Like any four-year-old, our daughter absolutely loves visiting Läderach stores. During our recent visit, while tasting some chocolates, we encountered a server named Leah who was unfortunately very unpleasant. She didn't smile once, which made the experience feel cold and unwelcoming. Customer service is key -- even if you're tired, a simple smile goes a long way, especially in a chocolate shop meant to bring joy. We even tried to lighten the mood with a small joke, but her demeanor remained miserable. It's disappointing because we didn't just sample chocolates -- we made a large purchase. With such a brand built on happiness and indulgence, Leah's attitude was disheartening and perhaps not suited for a place like Läderach. read more

I'm not the biggest sweets fan but this place is delicious. They always hand out the biggest samples and every kind of chocolate is so good. I prefer the bark over the truffles. The service is also quick and they are accommodating and patient. My favorite is the strawberry malt bark! The freeze dried strawberries are sooo good! read more

New place at the mall. The chocolates I tested taste were amazing specially the dark chocolate hazelnut. Made a few purchases as gifts for friends and some bark for my family. Customer service was ok, could have been better and friendlier. The store is beautiful and fun to be in. read more

Love the chocolate. We buy from here all the time and have obviously spent a lot. Did not like the encounter tonight by employee Alyson. Just speaks rudely to customers. First tells my husband i don't know what you're going to like I don't know what your taste buds like and giving attitude the whole time to him. This is not customer service, if your customer is asking for recommendations, you do your best to give recommendations. And also my child was just really excited for chocolate as any 3 year old would be so he kept saying he wants chocolate and she's like we heard you. Not necessary to answer my child and be rude when both parents are standing right there. Never had this experience here before. read more

Laderach - Chocolatiers & Shops Near Me - Los Angeles, California

I've been waited on several times by Jori in the South Coast Plaza location. She is incredibly knowledgeable, friendly and always brings a smile to my face. Love the chocolate, especially the macchiato and the strawberry. read more

Top quality. If you think Hershey's is junk, and See's and Ghirardelli's is ok but too sweet, you will like this.

Super amazing chocolates! Beyond amazing service! Went here last minute, had to buy chocolates for a client; Elyse & Tyja went out of their way to help me. Super sweet, super nice. White truffle is my personal favorite read more

The best fresh chocolate that I ever had. Wonderful ambience with great attitude towards customers. Explaining everything and offer the best one to align with yr taste . You must try read more

I've been to several of their locations. Worse one as they seem shocked when I entered and I greeted them. Not the other way around. Wasn't offered any chocolate as they normally do. Couldn't even smell the chocolate. Would never go back. Customer service is lackluster read more