Complete incompetence and lack of customer service, and unreliability…read more Website didn't work, couldn't see string options. Promised would pick up a racquet on wednesday night, 15 minutes before pickup time emails (not even a call) says he wont make it. Pomised he would pick up thursday noon, then says he would be late, I asked to pickup at my office instead (10 blocks away from original pickup location) and this was not possible either...

Michael has strung several frames for me along with customizing them with lead tape. Now my…read moreracquets feel incredible! Always professional and timely, I'm really lucky to have found him.

How do you NOT love this place? Mark and the staff are awesome. Knowledgeable and friendly. My…read morego to for my and all of the kids sports gear.

I have been going here for years. This is a family run local business filled with wonderful real…read morepeople. Places like this remember you, value your business and are always good to you and your kids.

I usually go to Boston or Framingham REI, but today due to other errands I stopped by here. It was…read morenice, still mask required and hand sanitizer at multiple places in the store. We got what we wanted (freeze-dried backpack food) and hiking socks. The store staff informed that there is garage sale section. Not much stuff but I didn't find good one today. Not crowded, so I felt safe.

I have a hard to fit foot and I needed waterproof hiking boots. One foot is a 10 1/2 and the other…read moreis an 11... Darleen found me exactly what I was looking for and took the time to teach me how to make sure I had the right size and fit! She was awesome! Yes, REI isn't cheap but with service like I received and the selections available, it's worth it!

The store is OK. Customer service is decent. I definitely don't get warm and fuzzy vibes generally…read morespeaking from the staff. They seem generally annoyed when you ask questions. There's one guy, pretty sure he runs the place, he is ok with customers. The store is decent, just don't expect great customer service.

Over price for the quality. Sold me a used bike I felt pressure to buy it. No kick stand. Woukd…read morenot let me use coupon.

We went in last week and Doug was absolutely amazing. He not only helped us pick out bikes, but was…read moreso knowledgeable and helpful fixing our old one. When we were having trouble fitting all of our bikes on our car bike rack, Doug came out and helped us put our bikes on the rack. He was so patient the entire time we were there. He even ran inside to get a tool to space out our rack better. He went above and beyond; we will definitely be going back to sun and ski, anytime we need bike or ski equipment thanks to Doug.

Went in this past Saturday. They had some bikes but only 2 options for shoes with very limited…read moreoptions for sizes

Looking for padded bike shirts today. First time in the store today. Met Bob, small town vibe. Will…read moredefinitely be back.

Weird hours at times but always helpful, reasonable prices, nice place to go browse with the kidsread more

We were interested in buying an exercise bike. We had been to the Dick's in Medford, but they…read morecouldn't be bothered to help us. We called this one and they said that they had the model we were interested in on the floor. When we walked in, someone asked if they could help us and directed us to the right area. In the area, someone came and helped us. They let us try the bike that they had. We bought one and they loaded it in the car. We were very happy with the experience.

If you're ever in the market for new sporting gear, make sure to check out Dick's Sporting Goods…read more The gentleman in the shoe section was incredibly helpful in finding a foot-shaped and natural shoe that was both really comfortable and stylish. I was in the market for a new pair of shoes and I found the perfect pair in a very short time. The staff was very helpful and made the transaction very easy. The employee quickly found the perfect shoes for me. He was very informative and helpful. I highly recommend this store to anyone in need of some sporting goods!

Poor experience with staff here. No care given. I was embarrassed when it was insinuated that I…read moremay be a theif. I asked to exchange smartwool socks in original packaging with original store sku label on there. I wanted a mid height not low ankle but had no receipt. No help there just insulted when it was explained as it may be stolen. Im sorry....no receipt no exchange. For the record to staff there Sku's are an inventory control system and point of sale pricing tool and its insulting to be told otherwise. They know if it sold from that store. Inventory is what I do as part of my business.

Samantha the manager was AWESOME! My kids hate trying things on and my 9yr old needs new snow…read moreboots. I bet him $5 they could find his size within a specific amount of time. She ran around the store with us and joined in on it running to the back getting sizes and laughing at our silliness. Now he ONLY wants clothes & footwear from EMS!!! Ty for making it fun!