I have a hard to fit foot and I needed waterproof hiking boots. One foot is a 10 1/2 and the other…read moreis an 11... Darleen found me exactly what I was looking for and took the time to teach me how to make sure I had the right size and fit! She was awesome! Yes, REI isn't cheap but with service like I received and the selections available, it's worth it!

This place is a shopping mecca for the best of sporty clothes. The prices are good and they have a…read morevast assortment of all the brands you want. I got a pair of flashy Nikes & some great hiking boots today. My daughter bought a lot more including some Patagonia. If you're sick of shopping online & want to buy things in person this is a great place to go!

Lots of clothes and shoes to choose from with very good prices as well. I do a lot of my shopping…read morehere.

Well I usually don't write reviews but this is my second (Google) I was so disgusted I had to write…read moreone here on Yelp on what I overheard when the manager Brian was on the phone with a customer. I could tell he was having a hard time understanding the customer over the phone but then he told the customer on the phone "WE ONLY SPEAK ENGLISH HERE IN AMERICA" ARE YOU KIDDING ME YOU CANT SAY THAT. I have to say the young kids these days are out of control and it's sad. I know for a fact at my job if you said that you would be fired. Never shopping at Olympia Sports again.

Amazing. Went there for the second time to get ice skates for my kids, and again were floored by…read morethe selection and the service. They must have at least a thousand pairs of ice skates and can also sharpen them too. A really bustling fun place. I will be back again. Thank you!

I have always had great luck at this shop and was so glad to see that it was open and all of the…read morestaff were wearing masks and were as helpful as always. I particularly want to thank Rob for helping my son fix his scooter. I had been trying to find someone to drill out a sheared axle and thought of these guys because they are always putting something back together. Rob fixed it in no time and barely charged us. I highly recommend this Play it again whenever you need hockey, lacrosse, ski or other gear. They also had a huge rack of snowshoes and I know people have been looking for them! Thank you Rob and team!

Went in this past Saturday. They had some bikes but only 2 options for shoes with very limited…read moreoptions for sizes

Came in today to get a couple of boards waxed and skis waxed. Was greeted right away and our boards…read more/ skis were completed quick even though the place was busy! Great customer service and value here related to services! They also educated us on storage due to some rust development! 100% would and will return for future business! If you are in the area and need services or new outdoors equipment this is your place!

The store is OK. Customer service is decent. I definitely don't get warm and fuzzy vibes generally…read morespeaking from the staff. They seem generally annoyed when you ask questions. There's one guy, pretty sure he runs the place, he is ok with customers. The store is decent, just don't expect great customer service.

Over price for the quality. Sold me a used bike I felt pressure to buy it. No kick stand. Woukd…read morenot let me use coupon.

We were interested in buying an exercise bike. We had been to the Dick's in Medford, but they…read morecouldn't be bothered to help us. We called this one and they said that they had the model we were interested in on the floor. When we walked in, someone asked if they could help us and directed us to the right area. In the area, someone came and helped us. They let us try the bike that they had. We bought one and they loaded it in the car. We were very happy with the experience.

Customer service at the Saugus Dick's is phenomenal. I had an issue on an online order, and the…read moreitem was not in the pick up area. Multiple staff members dropped everything they were doing and invested their time in searching for my item. They were all very professional, apologetic, and found my item and promptly contacted me. I picked the item up and was completely satisfied with how important my item/issue was, and that type of dedication is awesome!

Store itself is expensive but they do sell good products. I typically buy online but have…read morepurchased from the Saugus store when I needed something quickly. Website has great sales!

So I am in love with the shorts and pants sold by 5.11. Functional, crafted well with long lasting…read morematerials t a relatively decent price is always a win for me., I'm one of those guys that carries all my stuff with me so having extra pockets is always a bonus. So normally, I shop online, but 5.11 has opened retail locations antionwide. On this recent trip I needed a light jacket since I did not realize the weather was going to be a bit too cool for my Florida blood. I happened to run across this location on my travels and decided to make a quick stop. Store layout is like most with everything sorted by type of product and gender so it made it easy for me to find what I was looking for. Since it isn't fall or winter yet the selection was a little lighter, but that was to be expected. Found what I wanted within 10 minutes, was able to test fit the jacket and was happy with it. The only thing I have to ding the retail store for is that they do not accept or honor online coupons or deals, which is not consumer friendly. If I wasn't prepped for time I would have purchased this online. Either way, I was happy with the experience. As a side note, if you need a potty break, no public restrooms here! But if you are in need of some tactical style gear or just something comfrotable that will last, this is a great place to shop.

It's really a nice store with lots of space and merchandise. Overall, though, my husband wasn't…read moreable to find the newest model of shoe that he was looking for--they did have it online though. We felt bad trying on the shoes there for size and then having to order online, but without the newest styles, this is inevitably what's going to happen. It strikes me that a store of this size could support a healthier inventory, which might help in preventing people from trying on in the store and then buying online. I wish we could have done this! We went on a weekend and the store was unfortunately not very busy.

Asked for help with correcting my slice. The worker was rude to me and did not explain anything. I…read moreasked concrete questions and ignored. Never going back there again