VERBALLY DISRESPECTED, REPRIMANDED, AND BANNED BY MANAGER.
I would like to begin with the fact that I have been visiting Laque House for almost two years. I have recommended this salon to almost 10 friends who have driven from all over South Florida to get their nails done at LH solely based on what I had to say. I had such a wonderful experience every time, but as of recently I had 3 separate but almost consecutive instances where they've cancelled my appointment on the same day of service. The first two times, I understood, but by the third time I was very upset. As I'm sure anyone in my position would be. I make my appointments months in advance to just have them canceled the day of. They tried to get me to go in on Monday instead of the cancelled Saturday, which obviously would not work for me given that I do weekend appointments due to working full time. I raised my voice at the craziness and hung up the phone.
That same day, I posted on Instagram story (attached) that I was looking for a new salon and someone suggested Laque House. I replied something along the lines that this salon cancels appointments same day (not a lie and it was my personal experience on my personal account.) I did not state they did bad nails or had bad service. The LH team replied to me on Instagram and we had a long, professional, mature conversation, which at the end I thought ok, we both understood each other and are on good terms.
Fast forward to November 5th, I decided to give LH another chance. I had an amazing experience. The last thing I told my usual nail tech was how happy I was with my nails. I paid and was ready to tell my friends about how things had changed. It was then, in front of the *glass* doors with people watching that the manager stopped me in a verbal attack.
She told me she "knew who I was" and that I went in there like nothing happened, which was the point, as I was giving Laque House another chance, and that after my next appointment in December, I was no longer allowed to return.
I was genuinely shocked when she approached me like this. She said that I had been bad mouthing the salon on social media, which, again, I posted one time on a non-permanent Instagram Story, months ago, a very accurate retelling of what I experienced on my private social media account and even then cleared the air via DMs with the company.
She was beyond rude, talked down to me, and give extreme attitude the entire conversation as I just tried to explain where I was coming from and how I just wanted to give LH another chance. Never in my life have I ever encountered such disrespect towards a paying customer. And the fact that she was banning me just for sharing that I was upset that they disappointed me three times was the craziest part.
I, of course, went and cancelled my December appointment as I would hate to support a company who treats customers this way. I would recommend finding another nail salon who respects and replies to client's frustrations and concerns appropriately. read more