What a refreshing customer service experience! I recently purchased a boat from Mapleton Marine…read more The entire experience from start to finish was amazing. I received top notch customer service from the sales dept. The took the time to listen to me and made suggestion based on my needs and budget. I left feeling like part of the family. Josh is one of the most knowledgeable people I have met when it comes to boats and service. He called me a few days after to make sure everything was OK and asked if I had any questions about the boat. I will be back to purchase a dock soon!

From the owner: Whether you're a Pro or a novice on the water we can help you out with all your boating needs. We…read moreare a full service Marine dealership with a fully stocked parts room and showroom that make us your one stop shop when heading to the water. General Information Here are some of the services that Mapleton Marine offers: New and used boat and pontoon sales -Crestliner Boats & Pontoons -Sanger Boats -Bentley Pontoons -South Bay Pontoons -Premier Pontoons Hewitt Lifts and Roll-A-Docks Pontoon Legs Pier Pleasure Docks and Lifts Yacht Club Trailers Eagle pontoon trailers MinnKota Trolling motors Humminbird Electronics Full Service Parts Department Authorized Mercury Parts Dealer Authorized Mercruiser Parts Dealer Authorized Johnson/Evinrude Dealer Full Service Boat & Pontoon Repair Shop Master Technicians Authorized Mercury technicians Authorized Mercruiser sterndrive & Inboard technicians Authorized Johnson/Evinrude technicians

They are an authorized Evinrude service center yet when I called to get mine in for service I was…read moretold they were not accepting any repairs just winterizations. This is the time to get them serviced so they are ready to go in the spring. I then called a shop in New Richmond, Wi. and was told to bring it right in which I did and it was fixed in 1 week. I would never call Hannays Marine again either for service or to purchase a new boat. If you need service for your Evinrude the drive to New Richmond is worth it Warners Dock knows how to treat their customers!

I've bought boats from other dealers over the years, but have brought 3 of my boats to them for…read moreservice. They do great work, and many of their techs were there 10-15 years ago and they have retained them. Thats says something in today's environment. Tim and crew do a great job!

I have been doing business with the great folks at Tonka Bay Marina for over 15 years! They have…read morealways provided quality work and reasonable prices. Not the cheapest on the lake, but you get what you pay for! Also, the owner's are dedicated to helping the greater Lake Minnetonka community. From helping the U of M with AIS studies to personally taking veterans out on the lake, they go above and beyond to contribute in a positive way. That's a business I can support!

This is the most complete and professional marina on Lake Minnetonka!…read moreI wouldn't do business anywhere else. Their crew is top notch!

Great customer service. They let me know that the service I requested was not necessary, saving…read moregreat expense.

I brought my relic 2003 Glaston Volvo Penta to these guys after it sat for 6 LONG miserable weeks…read moreat another Boat repair shop. These guys evaluated the the upper unit outdrive and repaired the whole Outdrive in less than 48 hours at the estimated price quote. They saved what summer Fun was left on Lakes in Ottertail- I couldn't have been more pleased. When the next issue arises; I will use them again as they easily earned my trust.....THANK YOU !!!

If you're looking for a new boat, look no further! The crew at MarineMax is the best around.read more

I had some boat trouble and Blue Lagoon took care of me immediately the next morning in spite of my…read morenot so pleasant demeanor. Would highly recommend, everyone I worked with there was very professional.

My husband has had his boat with them for years and for the past few summers I have worked with…read morethem to coordinate storage and delivery to our dock. Every interaction with staff has been professional, accommodating, and educational. I have appreciated all their advice, and the services they provide. For someone who is still new to the area and not experienced with boat ownership, I have found them to be trustworthy partners in this process. ​ I cant thank them enough for their work- Samantha Wacker.

Purchased a 5th Wheel RV from them in early 2021, after a very brief walk through, I pulled this…read moreunit home only to find out that the brakes on the camper were never adjusted and did not function. After the dangerous ride home, I called them and they requested that i bring the unit back to them for repairs. That's right, pull a camper with no brakes back to Rochester with no brakes! I had a local mechanic adjust the brakes for me in my driveway. They told me that they operated everything in the unit to make sure all was functional. But the LP tanks were new/empty. I had to pay a local LP supplier to purge and fill the tanks. It was obvious to me that they did not operate most if any of the appliances prior to delivery. We had numerous failures with this unit and had slow service, along with wrong parts ordered. There was an issue with the hot water heater that they never did correct. I did contact the manufacturer (Forest River) and found out the many of my issues were never reported to them, as Universal had told me. At one point they must have gotten rid of their parts person and I was told that the slow service was due to their having to "catch up" from the back log she created. I finally got an email from the manager, he was less that kind or helpful. I traded off the unit for a far superior unit from another dealer. I personally would avoid Universal Marine and Forest River RV, Poor Quality, Poor Customer Service. but Excellent frustration. I waited over a year to write this review because if I would have written this back then, I would most likely have said things that were driven my emotion not plain facts.

Traveling from Yakima, Washington to Dublin, Virginia we were unfortunate to breakdown in our RV…read more We were fortunate though to be close to Universal Marine and RV. I contacted Jason the manager and he said to bring it in. It took a day to have the work done but could have been longer. We were so happy with there service and would highly recommend them.

Brought my Minnkota Ulterra here for repair work and Tim in Support said it would take about a…read moreweek. That's incredibly fast in the marine repair world, I was skeptical but brought my Motor in anyway. Less than a week the belt is replaced and my turning motor fixed which was acting up, both fixed in 4 business days. Sadly only complainers go out of their way to write reviews, this company has always steered me right.

worst experience I've had in my entire life. brought my boat in for service and both my fish…read morefinders were stolen from their lot and the owner was rude and offered no apology, he shrugged his shoulders and told me to contact my insurance company even though he was liable for the theft's. long story short I would never recommend this place to anyone.

Most strongly recommended! I purchased a used boat/motor/trailer set up from them and had a…read morefantastic experience. Herb was patient, helpful, and knowledgeable. I appreciated that he took time to explain the boat operation and details during delivery. It was well worth the trip to Rochester!

Al's did a good job rigging the outboard on my new Lund boat…read more Unfortunately they failed to latch the stern compartment door shut and the door flung open on the interstate and chipped the cover of the outboard while I was driving my brand new boat home. When I got the boat home I noticed that the outboard battery leads were only hand tightened. Little did I know that these were a prelude of things to come. The electronic rigging was awful. Al's had little knowledge on rigging boat electronics and I had multiple issues that included: 1.) Multiple connectors that came loose from wiring because they were too small, not adequately crimped, and only a couple were heat shrunk. Example: The positive battery cable to the bow of the boat came loose my second time out because Al's connected it to a small wire gauge spade connector instead of a properly sized battery cable ring connector. The connector they installed was many sizes too small for the battery cable and not heat shrunk to the cable so of course it came loose. 2.) A required on/off switch was not installed and it killed the outboard battery. 3.) Two 15" fish finders were hooked up to the outboard battery instead of a dedicated deep cell battery as specified by the manufacturer. 4.) Al's mounted the trolling motor heading sensor touching a bundle of cables that included the throttle cable, directly in a magnetic field - the worst possible spot on the boat (I was unable to calibrate the trolling motor until I troubleshoot the incorrect rigging which required moving and re-wiring the heading sensor). 5.) The trolling motor was loose. Turns out one of the 4 bolts used to mount it to the bow of the boat was too short and there was no nut on the other end. The other 3 bolts were loosely tightened, one of which I was able to turn by hand. Had I not noticed this early on, chances are the trolling motor would have eventually ended up on the bottom of a lake or the middle of an interstate. 6.) I had Al's mount an SI transducer to the bottom of the trolling motor. It came loose my third time out and was hanging by it's cable when I returned to the dock. 7.) I asked Ryan to only use block fuses, no in-line fuses. I had the following written into the contract that he signed: "Block fuse holders with minimum of 4 open slots for future adds". This could not have been clearer. Yet, Al's only installed a block fuse holder at the helm, not the bow - Instead they installed a tinny little electronic spade connector power strip (I remember these from my old stereo receivers from the early 1970's). There were multiple in line fuses instead of block fuses in the bow. It's since been replaced with a proper marine fuse block with ring connectors. Between the time I spent fixing multiple rigging issues (one of which left me stranded on the water), to the dollars I spent having a knowledgeable mechanic fix the rigging issues that I was unable to fix, to the weekends that were ruined because of dead batteries, loose connections and incorrect rigging, I wish to God that I had not purchased the boat from Al's Specialty Marine. Electronic rigging was most certainly not a "Specialty" at Al's Specialty Marine. The workmanship was disgraceful. This was a major disappointment. The only positive was that I learned a lot about rigging a boat while I troubleshoot and fixed a continuous array of problems. Needless to say, I made huge mistake buying the boat from Al's Specialty Marine and will never do business with them again. Neither will any of my fellow fishing club members, some of whom were on the boat when it died on the water. Word gets around.