Tried multiple times to contact this dealership by email about a truck they had listed and never…read morereceived a response. Eventually I drove in to see it myself. The parking lot setup was chaotic with very little direction on where customers are supposed to park, and the driveway was extremely tight and difficult to navigate. A salesman approached me and seemed annoyed to even grab the keys for the truck. Beyond that, there was basically no effort to help. I asked a few questions and was told he'd look into them, but I never heard back. He didn't ask for my name, number, or anything. I had to ask for his card myself. A couple days later I reached out to two more salespeople and even made an offer on the truck. One replied saying he'd get back to me, and then never did. Honestly, it felt like they had zero interest in actually selling vehicles.

The onset was with an eager salesman doing his job. All the…read morerest became very downhill within a couple of days to terrible, ridiculous and non caring towards their customers. I will start with, I am a terminal cancer patient that simply needed a larger vehicle to get from the south side to the north side of town for treatments. My current vehicle being a little smaller I was unable as I have to lay down to be transported. I shared this with them. I test drove several cars until I decided on the car that I ended up purchasing. Within 2 days, the vehicle started to shutter. I had it inspection at Valley VIP and it was determined that it needed a new transmission. Of course. I asked if they were going to take care of that and they quickly came to the conclusion that it was my fault because I picked that vehicle. Therefore, they would not help with a transmission. However, I could come into their shop and pick something of equal value. After three weeks of going back and forth no definitive answer was given to me even about picking another vehicle because they need to find out what was on their lot. I never got any answer or a phone call from them. I left message after messsage. When I did get hold of JD I was told he will call you right back, he's busy, give him 20 minutes, give him 2 hours because he needed to speak to the owner. I asked for all of my money back. I was even willing to give them $500 dollars off of what I paid. So they would make some form of profit. That, of course, was denied per the manager per the owner. My last phone call with the manager, JD, did not go well. Because I had left in Yelp review that wasn't great for them. In fact, it was probably a whole half a dozen words, but because it was negative, I was told again it was 100%. My problem 100% my fault that I picked a car that was a piece of junk, and they had zero interest in helping me whatsoever. That conversation was witnessed by my sister, who was actually with me and I had the phone on speaker. Neither she nor I could believe this conversation that I was having with someone who should be, professional. But what this all boils down to is a company who could give a crap about their customer. They got a sell, they got a sucker, and that is all that mattered. Now I sit here $6500 less in my bank account with a vehicle that I can't even sell to someone legitimately without telling them that it needs a transmission. Who would buy that from me? So at the end of the day, i'm out money, i'm going to be out more if I choose to put in a new transmission. I would NEVER recommend Valley VIP. No pre inspection was done on this vehicle. They literally bought it from someone then pushed it to some other person. I want my money back Be honorable, be caring, give a shit about your customer.

Just bought a car from there and Sam was very accommodating and made the process of getting the car…read morevery easy, very nice car we are very glad we went there, he went out of his way to help us and we felt very appreciated

Sams Auto Sales is the best car buying experience ive ever had, bar none, period. Sam you are one…read morein a thousand you blow them all away.totally genuine and legit.folks don't waste your time on bs,buy Sams,if he doesn't have what you want he'll get it.my new best friend !!! we love you Sam, see you when the wheels fall off for another gem :D

These guys got me into a car with low mileage and right within my price range, quick and painless…read moreprocess, communicated with my bank on my behalf, and got me into the car with a full warranty for well under what I thought I would be paying for a new-to-me vehicle. About a month later i locked my keys in the car, and when i called the lot to ask about my door code, they offered to simply come and open it up for me. Took a maximum of 10 minutes to get the car unlocked and get my keys back. I really can't recommend National Motors enough, very nice people, super easy process, and they went out of their way to help me and they did not at all have to do that. Finally, I never once felt that i was being SOLD my car, but that they helped me get into a car I ACTUALLY WANTED. Very selfless service. And they have a golf simulator!

This place is amazing, no pressure ,no bs, just honesty. The staff goes out of their way to make…read moresure you have a good experience while shopping for a vehicle. They have a great variety and awesome prices. When you find that perfect vehicle they go above and beyond helping you get the best financing. I am not related to any of the staff this is my personal experience when I bought my truck from them. I highly recommend National motors you will not be disappointed.

They have been amazing, by far some of the fairest rates for service in Spokane. They have gotten…read moreme in and out for oil changes. Killer pricing on tires. And currently doing warranty work on my Audi. The shop is amazing. And the sales staff is top notch! Great group of people! I highly recommend!

my family bought a car from them. They sold it to us with 1 mm in the front pretty much nothing…read morewarped and severely a rear tail light out and a misfire from broken injectors. attempted to fix all the problems, but still haven't been able to. The has been in the shop for 10 days out of 25 days of ownership if they sell you a shit they will not help you get into a new car wouldn't buy a car from here. Might not get what you think you're buying.

I want to give a big shout-out to Spokane CarMax. I've done a lot of car shopping over the years…read moreand visited plenty of lots. My mom sold cars when I was a kid--that's how she put food on the table--so I grew up around brand-new vehicles and the hustle it takes to make it work. Yesterday was something special. My son Robert purchased his fourth BMW, and the experience at CarMax was incredible. Everything went smoothly. The staff were kind, professional, and straight-up honest. No games, no pressure--just solid service and respect. If you're in the market for a vehicle, I highly recommend checking out CarMax in Spokane. I don't think you'll be disappointed. And here's something even better--my son runs his own business tuning BMWs. If you're a BMW owner or enthusiast, check out his work at bmtuned.com. He knows these cars inside and out. Congratulations, Robert--I'm so proud of you. You've worked hard, and it shows.

Bought a car a little over a month ago and having issues already with the vehicle. Service was not…read morehelpful even with an extended warranty. Taking it to another shop will never return to CarMax to Buy a car again.

This place is such a joke. They hit you with the whole car salesman talk about how they want and…read morewill do anything to work with you just talk to them but in the end they just lied. They say they fix what is wrong with the cars but it only last for a short time then u are throwing money into the cars. I would never recommend this place to anyone please stay away bad business

We purchased a used Mercedes ML350 here and we absolutely love it! The owner was very honest about…read morewhat he had done with the car and what he hadn't done. We had looked at cars for weeks and were blown away at the low price! What you see on the windshield is what you pay out the door! Super friendly to work with and I don't think we have ever had a smoother transaction. We have referred a lot of people to 5K and will continue to do so!

Recently purchased our 2nd truck from New Deal. Scott "Fitz" greeted us as we entered the lot,…read morehowever he was not a "vultures" like at other locations I had visited over the last several months. In addition, He was wasn't pushy or try and sell me a different vehicle. He answered my list of questions, or took the time to research and got back to me with the answer if he didn't know the answer. Appreciated the experience. At the time of paperwork, we met with Ryan and it was simple, he had his paperwork ready and organized.

One of the worst experiences I've ever had with a dealership. The "manager" Wade is a slime ball…read more Bought a car for my wife, the clutch was bad and something going on in the rear. At the time of purchase I expressed we would only buy this if these things were fixed, at the time this was agreed upon. . After giving us the run around for 5 months full of excuses. "Trouble finding the parts", then all the repair places he works with are weeks behind, to now I didn't agree to pay for any repairs and the repair places he sent me to told him the clutch was fine. Driven the car only 6k miles and the clutch is gone. These guys always push an extended warranty and tell you "everything's covered" completely lying to your face as most things aren't covered like wear parts which I knew about hence why I agreed to buy the car with those 2 things getting fixed by them. Even if you have proof good luck getting them to do anything for you.

Good place to get a reliable vehicle. The salesmen are upfront and honest and they don't try to…read morepull the wool over your eyes. If they don't have what you want they will find it for you! I love my Yukon Denali!! Also, great financing options for everyone!!

Well got a car from them a Lexus 2003, 181 thousand plus miles and price was about $7 k. Payments…read morewere $254 a month. Had the car for only 4 months and the engine light started flashing, it normally stayed on solid, knocking noise under the hood, sputters like it wanted to die. I called them and told them and even sent a video of the noise and asked since it's only been 4 months, I hadn't even driven a 1,000 miles on it if I could bring that one back And switch out. I was told it was up to the owner. Well I have been trying to get a hold of TK the owner since April 29th 2026. And it's always he's not here, I'll have him call you.NEVER HAVE HEARD FROM HIM TO TJIS DAY. Yes I understand As Is but I have bought many cars from lots and they have lasted 4-8 years, I'm on SSI, I have mobility issues and it took me a year to save for down payment, Every person I talked to on the phone has told TK I've called but he refused to call me back. They are very unprofessional and not helpful at all. I noticed that a lot of the time the lower ratings are females and they don't help at all. They came and got the car after days of me trying to get some help. I saw other reviews from men where they got a different vehicle after something happened within 3-4 months of having it but I got no help, no acknowledgment of me calling daily for almost 2 weeks just wanting to talk to TK and he told his employees I don't want to talk to her just keep telling her I'll call her back and he never does. It's so messed up. But they'll get theirs in time. Karmas a bitch and so am I.

I bought a used Ford Escape from them. David Merkle is the…read moreBEST advisor by far ! He never steers me wrong or has me do work that isn't pressing at the moment. Will never deal with anyone else. Can't say enough good things about him ! Thanks David !

Caution purchasing a used vehicle. I will say i purchased a…read morevery nice 2006 mustang roush with low miles. Great car but das lights went out after 2nd day at home. Autonation did seem to agree on the 5 day/250 mile warranty... But, to help me with it was far from seen, I had to find parts and the gauge cluster is hard to find as many know. Autonation dragged thier feet then refered me to ford dealer. To find problem. I wanted original roush gauges, then left to me. I did not drive it due tue issue. Still after 3 weeks its now sitting in my shop. I've been trying to comunicate with the used car manager and twice responded with nothing other than refering to the salesman. No help in any way. I love the car and will keep it but good luck with any help from manager on any used car issue.. Now autonation finance is another issue, I got my first payment notice. Called to pay off loan at $11,046. They refused to take a full payment. Said i could only process $10,000 but in two $5,000 payments. ( those were back to back, like why not one payment) Leaving a ballance of $1,046 and refused that, say i had to wait a week. Never in my life have i had any issues of this nature. I do want to add it is a very nice car. Just did not get much cooperation.

They did very good at replacing a new engine in my family members car. They were able to explain…read morethe new engine and assembled it in a timely manner. The over all cost was fair. I would recommend them very highly.

don't go there. would not fix their screw up for a week. ended up fixing it myself. their mechanic…read moreis deaf i guess. Could not hear obvious noise I sent the care in for. He did hear another noise. A rattling exhaust shield. His solution was to just remove an exhaust heat shield. then left out an exhaust mount bolt. Car rattled loudly when we got home. called them, we are busy can't get you in for a week. Would not ever take my car to these subaru experts again. Now I have to take it to subaru to get a heat shield which they discarded and have the noise checked out.