So the classroom was dated but my sons loves the driving instructor. He has made many improvements especially to parking. I can't even focus on the class because of the oppressive smell of cigarettes. Unprofessional and disgusting. read more

If I had the option of not even putting one star I would. Terrible service. Do not recommend anyone to waste their hard earned money on this company. Rather than to take accountability when a customer gives complaint, they sit there and fight tit for tat and call you a liar. They are unprofessional and its embarrassing that this states its women owned and operated. They give you miss information and make your kids cry. Awful service. They need some managerial lessons on how to be professional and treat their customers with respect. I quite frankly think they are all racist. Don't waste your time and money! read more

This was the worst phone call and customer service experience we have ever had. We contacted this business based on its positive Google reviews, expecting professional service. Instead, we encountered extremely rude, unprofessional behavior. There are four female employees who answer the phone, and every interaction was unpleasant. They constantly talk over customers, interrupt, and cut them off, rather than listening and offering help. Their tone was hostile and dismissive from the start. We called to schedule driving classes for my wife. Because she cares for two small children, I handled the scheduling on her behalf. This should not have been an issue, but the staff made a big deal out of it and treated us disrespectfully. To resolve the issue, I placed my wife on a conference call, where she clearly authorized me to speak on her behalf. Even then, the employees behaved in a shady and inappropriate manner, repeatedly questioning her ability to speak "proper English," which felt unnecessary and offensive. My wife has already completed five driving lessons with another driving school and only needs technical practice before her driving test. We requested to book the required three classes and the driving test together so we could plan accordingly. The employee refused, claiming the test could not be booked until after all three classes were completed. This explanation appears misleading, as there is no legal requirement preventing a test from being scheduled in advance. It seems this policy is used to pressure students into taking additional lessons for financial gain, rather than acting in the customer's best interest. Overall, this business shows poor customer service, lack of transparency, and questionable business practices. We do not recommend this driving school and advise others to proceed with caution. read more

I had spoken with Labontes on two different occasions. The first time, I was told I could transfer my daughter's online classes without any issues, but that she needed to finish them first. On the second call, I was advised that it would be best if I did the online parent class first then contact Labontes for a transfer since it costs only $25, compared to TDA where it is free. Today, when I called to transfer, I was told there is now a $55 fee. This was not expressed to me in the previous two phone calls I explained to (the older lady who was very once I asked for a manager) that I didn't have the money today, as I am a single mom currently fighting cancer. The representative I spoke with was extremely confrontational, would not let me leave my number for a manager, and eventually hung up on me 4x while raising her voice and attacking me. This is not how a business should treat people, especially when they are seeking help in good faith. It is very disappointing, as I had heard positive things about Labontes prior to this experience. As a representative of a business should always have class, be respectful and treat customers with kindness. I have already filed a complaint with the Better Business Bureau and plan to contact the state regarding this issue. read more

Customer service! Our experience with Labontes Driving School was both frustrating and disheartening. What began as an opportunity to support our child in achieving a major life milestone, earning their driver's license, ended in disappointment, financial loss, and a deep sense of being taken advantage of for their own financial gain.   After paying Labontes hundreds of dollars for services, our family was ultimately" Refused Service" by the women at the front desk (who was completely unprofessional), not because we failed to meet any requirements, but because SHE was offended by honest feedback that she took as being rude during a time when it mattered to us most. This, coupled with outdated systems, poor communication, and the inability to take responsibility for preventable issues, left us deeply concerned about how they conduct their business. Labontes will price-gouge every opportunity they get!   Concerning Practices     *    Poor Instruction Quality: My child's driving lessons lacked essential training. For instance, they were not adequately trained (My child was told to make unusually wide turns) which directly contributed to failing the driving test. Kim at the front desk claimed this was, "situational" but it was never explained that way during training, but rather presented as the rule.     *    Additionally, my older child remembers instructors using lesson time for personal errands, such as drive-thru stops or going to their homes, at our expense.     *    Outdated Payment Policies: Most payments are accepted primarily through checks, except when it benefits them to accept credit cards (for example, All driving lessons which make up most of the payments, require a check or money order, aka an inconvenience to the client). When I questioned why we had to pay by individual checks for all the lessons throughout the year,  we were told because Labonte does not want to pay the transaction fees. This selective approach felt disingenuous and unfair to clients.     *    Lack of Support During Scheduling Issues: When my child mistakenly booked the DMV test and car usage on different dates, we tried to reach out for clarification. Our emails to Labonte with the DMV's date and time were returned as undeliverable. We quickly learned this was not the first time customers book the test and the car usage on different dates, yet there's no system in place to prevent these accidental bookings that should be Labontes responsibility to follow through or an opportunity to guide families through it.     *    Instead of offering understanding or a solution, Labonte once again placed full blame on the client and showed no hesitation in attempting to charge my child again, despite our efforts to resolve the issue responsibly. My child was devastated to learn another charge would be assessed for a service never received due to a clerical error. When we asked why a better system was not in place, we were told it was the client's responsibility for the bookings and that their policy would not be changed for a few people. Furthermore, we were told that if we did not agree with their response, we should take our business elsewhere.   What I learned from this situation is that Labontes operates a system that is primarily in favor of the business and not its students. They exasperated the situation instead of helping solve the issue/s. When we raised concerns, calmly and constructively, we were met with defensiveness and ultimately denied service. This decision didn't punish us; it punished a hardworking teenager who saved up to pay for their own retest and had waited a long time to reach this goal.   The most painful part of this experience wasn't the financial loss, it was the erosion of trust. Labontes had a chance to make a difference in a young person's life and chose rigidity over empathy. We would not return, even if given the opportunity. I share this experience in hopes that others, especially parents and young drivers can make informed choices. Everyone deserves a driving school that values fairness, accountability, and the people they serve. Labontes, do better! AAA all the way! read more

I do not recommend this driving school to anyone, told different answers, after registering school changed pick up location because it was convenient for them, stating they don't come to our town anymore, when I asked for written documentation of completion of program they said they don't do that, when told insurance company requested from me, told they can access RMV website, would not give anything in writing "we don't do that", in car experience was good other than the instructor liked to play music loud read more

instructors make sure you're comfortable even during online classes. my instructor sarah was really nice and made sure both online and in person students had their questions answered. i feel like she really connected with the students. read more

The facilities are gross dumps. The teachers tend to overshare, but the instruction is good.

I took the 6 hour monday-friday classes (ZOOM) and oh boy. They teach you how to drive but the entire time the instructor was making inappropriate and sexist comments. Every class he'd mention how women were worse than men, and at one point I heard him say "if it's a man shake his hand... if it's a girl, ask her to shake her ass" absolutely disgusting and unprofessional. Another time there were other male students making inappropriate "jokes" about women, and he didn't stop them. He also mocked COVID-19 and deaths related to the pandemic. Once again, disgusting, inappropriate, and unprofessional. read more

I should of read the reviews first! Unorganized AF. Paid two weeks ago and my daughter never got the sign on password. Called and they said "oh she must if not got on the list!" Now she has to make up another class on Saturday. choose another driving school read more

Truly awful. I went to Labonte's in Uxbridge six years ago. The dank, dark classroom was poorly heated during the cold winter of 2015. The unbelievably dull course was taught by an instructor named Chuck, who used badly outdated material from the 1980s. I do not know if he still works at Labonte's, but Chuck is the worst kind of teacher: ignorant and proud of it, actively discouraging towards students, and completely disinterested in your ability to actually pass the road exam. E.g., when I made an off-hand comment about climate change in between lectures, he reacted by complaining, "Oh God, oh God! Global wahmin'? That's a lie invented by China to wreck awh economy," etc. I had to take my road lessons with Chuck as well. He did little to provide useful advice, instead taking his time to go on various long-winded rants while I (at the time a 16 year old kid) was busy trying to watch the road in an unfamiliar town. Further, while other adults who watched me drive (such as my mother and uncle) attested to my driving ability, Chuck took a condescending attitude towards me and other students who he would laugh at and mock for no reason other than his own amusement. This left me deeply discouraged before the road exam, as based upon Chuck's childish attitude I felt that I wasn't good enough to pass the exam and therefore doomed to fail. I made the mistake of getting my road test with Chuck as well. While I was trying to accomplish various tasks, he sat behind me loudly talking to the road examiner about sports -- serving as an unhelpful distraction. As I expected, I did not pass. The road examiner had a ferocious temper. When I tried to explain why I had made certain maneuvers the way I did, he reacted by screaming, "ARE YOU GONNA ARGUE WITH EVERYTHING I TELL YOU?!!!!" He yelled so violently that particles of his spit landed on my face. Chuck did nothing to stop this blatantly unprofessional conduct. Instead, while driving me to my house he smiled and made excuses for the road instructor. A year and a half later, on my third try I finally passed the road test. Instead of using an auto school, I decided to teach myself the material and practice with a family member instead of an instructor. I'm happy to say that I have my driver's license, but with no thanks whatsoever to Labonte's Auto School. read more

My niece just finished up at Labontes auto school family member #5 to go there. Teachers were friendly and answered all the questions we had about Drivers Ed and also booked and brought her on her road test. Thank you for all your help and teaching her how to be a safe driver read more

The driving class is quick and easy on the inside. My son let me know how he got a 90 and slept through half of it. Then forget it if you want to get a lesson in. 3 weeks wait out. Apparently their drivers are always injured. The scheduling staff is beyond rude! wouldn't waste another $ on this place. Asked for the manager to call me back and its been 4 weeks with no answer. read more

I used this school to take a road test. There was a problem with the automated system at the RMV and it took days for the school to contact me. After I straightened out the issue I let them know they would need to talk to a customer service person. After waiting a couple days longer without hearing from the school I called back and they told me the same thing that they couldn't use automated system that they tried several times. I AGAIN told them that they had to speak to someone and that I had told the customer service person this already. Finally over a week after paying for the service did they finally make an appointment for 8 weeks later. I'm SURE there were earlier appointments as I was told this by customer service. read more

There are better choices. The facilities (in Bellingham) are worn down, and the teaching is a bit lax. One of the male instructors made a borderline inappropriate comment to my daughter. read more

For anyone who wants to do driver's ed in a flash, go here. I went here when I was in high school, and in 8 days I completed the whole driver's education curriculum (it was maybe 4 hours a day). and they gave a discount for driver's hours. Granted it is boring, but you get out quickly. And for their driver's hours, I remember not having to do observation hours, and the teachers were pretty lax. read more

DON'T DO IT. They don't care about the student just about the money. The manager is rude and unhelpful if you have a problem. There are so many better schools. Its too bad because Labontes used to be a great place to go. I wouldn't recommend this school to anyone. BEWARE! read more

My son had an excellent experience with Labonte's. He is a special needs student possessing a fourth grade reading level. He was able to pass both the written and road test first try with the help of Labonte's This has been huge in enabling him to work and socialize. Labonte's was extremely patient and flexible in working with him and another of his classmates as well. read more

Labonte's is the place to go for drivers ed. They offer week long classes during vacation from school and i do believe during the summer. The teachers that do the actual drivers ed classes are always really nice. And the people who take you on road lessons are crazy great. They go above and beyond to make sure you pass you're license test.Plus when your done with your classes you get a pretty sweet Labonte's shirt read more

Labontes was the worst experience. The female instructor was unprofessional and rude and basically lied, checking off items she said she taught my son but never did. She looked at her phone mostly while my son was driving and gave no feedback. I called the school who pretended to be sympathetic but basically took my money and did not give my son a new instructor. Awful facilities too. My son failed his exam first two times and we basically had to teach him everything he didn't learn and thankfully he passed. On another note, my daughter who is 14 months younger, we enrolled in Teachers Driving Academy. Not only were they less expensive, they were so professional, and I can't say enough good things about them. I kick myself for not enrolling my son in TDA and for ignoring the red flags about Labontes. Do yourself a favor and never, ever use Labontes, if I had the time and energy to sue for my money back I would. Just awful. read more

As a parent I want my kids who are rapidly becoming adults, ready or not, to have the best foundation possible. I was impressed with the Labonties Auto School. Very user friendly, client compatible and well worth the money. Especially when were running off of "blind faith." I will be sending my second child through the program, I highly recommend it for you as well. -MJ Blanchard read more

they canceled driving appointments on me and then later said they didn't and charged me anyways.