Amari, Where do I begin? Amari is an exceptional customer service representative and an incredibly kind-hearted individual. From the moment I met her over a year ago--shortly after I relocated to the Tampa Bay area--she treated me with professionalism, respect, and genuine kindness. She took the time to educate me about the label swap process, ensuring I understood everything and making the experience seamless. Her knowledge, patience, and commitment to outstanding customer service left a lasting impression. If you're looking for an employee who is ready to take the next step into a management training program, look no further. Amari has demonstrated the professionalism, leadership potential, and people skills that make her an excellent candidate. I highly recommend her for the opportunity. V/R, C.K. Maybank read more

I had such a great experience at Label Swap! The store is so clean and organized, and they have a really nice selection. Phoenix was so kind, personable, and genuinely helpful. She answered all my questions and made the whole experience enjoyable. Great customer service is hard to find these days, and I'll definitely be back! Ike Rives read more

Bought so many clothes with brand-new tags & a cute lululemon bag! Sammy was incredibly patient and helpful while I went through every single piece. Such a sweetheart--thank you for making the experience so fun and easy! read more

labelswap - Used, Vintage & Consignment Near Me - Tampa, Florida

Everything is so well organized and clean. Staff is super friendly! Good prices and great selection.

I'm swapping out going to Plato's lol! I LOVED my experience today! First of all, GENIUS business idea to have an open bar fundraiser, I love how community-focused LabelSwap is. The manager in the black suit is awesome & so so kind. Desire, Sammy, & Shey went above & beyond to help me - they absolutely did not have to process all of my bags of clothes I needed to sell but they allowed me to so I could save time & not have to come back. I loveddd checking out all of the cute options while I waited - thank you for making this process so easy & enjoyable. I will definitely be back with friends to shop! read more

Emily helped me out while shopping and she was the sweetest! Also, it was really clean inside and they had many clothing options :)

Labelswap is the best vintage store I've ever been to. They have a lot of high end and excellent quality clothes, shoes and bags. I bought dresses, jewelry, shorts and tops. Emily gave me great suggestions and she was so friendly! I love her style too, she knows her stuff! read more

Love this place! They're the best in town when it comes to selling your clothes and actually making money off them. They have a lot of decent brands and always seem to be well-stocked. read more

Now that Norman works there I will be back... there was a lull in capable people working there and now I know Norman is there I will be back with the regularity of 2023-24. He rocks others should take notice and follow his lead read more

Great store to explore. Alexis was very helpful in explaining how the pricing works -- different color tags have different discounts. I always find something fun to add to my collection. They have everything. Including jackets , shoes, accessories, and sunglasses too. read more

My favorite place to shop! I come all the time (like wayyyy too often lol) and always leave with great stuff. I've converted so many friends to labelswap fans, too. The staff here is the best, and we especially love Phoenix who always makes us feel welcome! read more

labelswap - Used, Vintage & Consignment Near Me - Tampa, Florida

I got the cutest custom denim jacket here and Janeasia helped me and was so sweet while checking me out! I got a compliment on it while shopping yesterday and recommended the store ! read more

labelswap - Used, Vintage & Consignment Near Me - Tampa, Florida

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Great place! Fantastic selection of nice, clean, stylish clothing items! The staff is helpful, informative and kind!

Nice, clean store and well organized Very small selection of luxury items in a case that were in very used condition for very high prices. The rest of the clothing inventory seemed mostly low end fast fashion brands, target and Amazon items The condition of the items I would have been interested in were also very used and beyond the life of used clothing I buy. Worth a visit to look around, but won't go back for a while. read more

dropped off 21 items - they decided to take only 2 name brand items for $8 - I told them I would just take my lot with me. BEWARE - be sure to count your items they took 3 items from my lot and never made offer - won't go back not trust worthy - tried to call but no one ever answers the phone during their business hours read more

If you are a size X-Large to 1x your selection is sparse. Other than that there are some very nice selections. Pricing is high for a thrift shop it's more like high priced thrift store. You can easily find blouses priced at $25 and up. Store is clean and orderly. If you like shopping designer clothes this shop is it! read more

great store for clothing. the first person who waited on me was confusing and didn't know the procedures of selling. the lady who helped me recently, Emily, was great. so friendly, knowledgeable and helpful! with that said, the offer they gave me for my goods WAS VERY LOW. 2 of the items were brand new and the others were quality brands. read more

I've frequented label swap for years, but my past 2 visits warrant this rating. I'm not sure what changed here, perhaps new management? On Friday, I called in advance regarding designer mens suits, indicated that I had several suits including brands such as Zenga and Burberry. I explicitly asked if they even take men's suits, the buyer said sure bring it in. Mind you she made me take them off the hangers and they were in excellent pressed condition. 3 days later, the salespeople inform me, " We don't buy men's suits because they don't sell". Now I have 5 designer suits in trash bags after they wasted 3 days of my time. I dropped off several pairs of sneakers the day I picked up my suit. Another 2 days goes by for the staff to inform me, " we don't buy men's size 13s because they don't sell." Ok sooo what do they sell these days..for men, old American Eagle and other discount brands. I could go on eBay or to a thrift store and find their mens inventory for less money... It's sad because they used to sell high-end mens clothing and would buy too. Not these days. Won't be back. read more

Absolutely love this place! I haven't shopped retail in ages because I'm practically in here every weekend, combing through the racks and I always (ALWAYS) find something...even as a bigger guy. There's a great mix of clothing, all in great condition, and they're very fair on their buys. And Phoenix, a special shoutout to you for always making us feel welcome. We're always thrilled to see you! read more

I was in the need for some items and decided to try the new consignment shop labelswap. I liked this store and the clothing options it had to offer. I have gotten some shirts, accessories, and shoes from the the store. They are limited on large sizes so if you are a size 14 and up the clothing options are limited. My partner has always lucked out when he goes to labelswap. He has found shorts, shirts, and shoes for good prices. He even has purchased shirts with the tags still on them. I think the men's section selection is a better than the women's section due to a variety of sizes and clothing options. The service is lacking at labelswap. The cashiers and staff have never been super friendly to customers. I think that should change a bit to help create a welcoming atmosphere. I have sold to labelswap as well and it was an okay experience. First, they need your license information which I have never encountered when selling with equivalent stores like Plato's Closet. When I inquired about why labelswap needed the info the staff member said that was due to pawnshop laws. I did not think labelshop was a pawn shop. I did not get more an explination than that. I left the items I wanted to sell and came back the next day after getting a text that mt offer was ready. Labelswap does not give you a price per item and instead just offers you a total amount. I asked for the price per item and I did take some items back due to what labelswap wanted to offer for the item. Overall, I do not think I will have labelswap as my first choice to sell items. If you need some items then go check out labelswap. read more

Great overall experience! There was a wide-range selection -- many varying styles and sizes. You will definitely find something! Cherry on top was the customer service-- Jessica was an angel whom made me feel welcome and was super cordial. read more

Been here a few times and I'm pretty impressed with the variety of clothes and stuff they have even for men. I've found a bunch of good shirts here recently! And the workers are super nice and friendly, Laura helped me figure out what the sticker colors mean and was super attentive when checking me out. Overall good experience and decent pricing. read more

This location beats Plato's and Uptown by a million. I can count on finding clothes here that are like new and brands that I like. The store is always clean and the clothes are stylish and relevant. In my opinion, the prices are reasonable because they pay for these clothes, they are not donated. They always have stuff on sale too so there is a big chance you may find something you really like for 75% off. They also have a glass case with brands such as Gucci, LV,MCM, and more. I highly recommend if you like buying designer second hand clothes. Just don't expect goodwill prices because this is not Goodwill, it's better lol. read more

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First, the parking is a little weird where the building entrance is right into the alleyway where cars are driving. It fine; there were shaded spots to park. Once inside, I was greeted right away but that was it. The employees otherwise didn't acknowledge me or ask if I needed help. When I finally made eye contact with one to ask about sizes, I was given a look like it was obvious how big the sizes went. It was my first time and the store was in sections so I wasn't sure. No need for attitude. Honestly, the whole place seemed kinda pretentious. I found a few things that might work but one had a huge stain on the front. The prices are decent for used clothing but not as good as some of the other used stores in the area. If you're looking specifically for small sizes and luxury brands then this is a good place for you. If you're just a normal person looking for clothes, might not be worth the drive. read more

I was impressed by the selection of items for both men and women. Quality, name-brands at a fraction of the price. Love the colored-label discount tags for even bigger savings! My biggest complaint? This is the ONLY store- and I don't live in Tampa. Please consider Orlando/Lake Nona or Winter Park! read more

I've always had a great experience shopping & selling at labelswap, but the past few times I've come to buy and or sell, it's been a pretty unpleasant experience. It feels like their selling rules change monthly, which I understand it's based on supply / demand, but very inconvenient for customers to keep up with. Streamline a concrete process that works for your customers and your employees. I came in to sell and was told the wait time for in-store buy was 1 1/2 hours and drop off would be 5-8 days. I'm traveling for the holidays so I agreed to wait for the in-store buy. The woman checking me out asked me "are you sure?" To which I said yes I can browse around. After an hour and twenty minutes of browsing through the store (which I didn't mind, but their selection was the poorest quality of clothing I've ever seen) I went up to the counter & asked the same woman for an ETA on my in-store buy. She panicked a bit, realizing they never sorted through my bag. I heard her and another employee mumbling about how I was not clear on how I wished to my drop-off. If I wasn't clear, which I was because you asked me twice, why wouldn't you ask me again to confirm???? After two hours of waiting, I got less than a $50 cash offer on 15 items (most never worn/worn once) worth over $1000 combined that I would have certainly received $100+ on a year ago. I have 3+ years of retail experience and I am appalled at the way the staff was conversing in front of customers, prioritizing their extremely personal conversations over assisting customers. I get it's close to closing time, but you are still on the clock. Unfortunately will not be coming back & recommend selling your clothes elsewhere. read more

Came all the way from Port Richey over an hour drive . As soon as I walked in they were like 30 items. I had less than 30 and very nice brand new men and female items some with tags on them. But it was waste of time coming here. They wanted me to come back in a few days I told them I drove over an hour then they told me for selling in store it would be a 2 hour wait but I couldn't leave the store, I can't even go to my car. I didn't wait because I was starving. What a waste of time and NO compassion from Selina that I drove over an hour to get there. I could see if I wasn't back by the end of the day then they would take your items and donate or something like that but that is so crazy that you want me to wait in the store for hours?! Maybe get more staff then? read more

labelswap - Entrance - Used, Vintage & Consignment Near Me - Tampa, Florida

So if you don't pick up your clothes or your deal within 24 hours you're screwed. I asked them to hold my stuff for one day and they would not do it. I highly don't recommend this place. There are plenty of other thrift stores in Tampa that will work with you. read more

The selection is truly curated. The store doesn't just have "anything" for resale. Customer Service was excellent. Will definitely return.

Love this place!! Jessica was very helpful and very nice!!!! You can always get get deals at label swap.

this store has amazing finds!! tons of lululemon and more. Jessica was AMAZING so kind and helpful. she did an amazing job helping my grandma and I out with our purchase! read more

I don't know why there are so many low ratings, I really enjoyed shopping here. It's like Plato's closet, but better. There is a large selection of items for women and a smaller section for men's. They have a small section for accessories also. I found a lot of clothes mixed in with 25%, 50%, and 75% of My only complaint is that some items are overpriced, which is why I'm giving 4 stars. read more

This is a higher end store to purchase gently used clothing for a broader age range than similar stores. The store is in a convenient location and had alot of parking behind the store. I appreciated that they keep most of the items by color scheme and the store was clean and organized. I visited the store 2 times. The first time I found a very nice form fitting dress for Valentines day, a cute skirt and a J Crew men's shirt. They have a smaller men's section towards the back of the store. The second time I brought my 21 year old daughter. She was really looking forward to getting some new clothes after seeing my purchases, however, she did not find anything she would wear. I found something I liked so that was 2 for 2 for me. I think the purses were a little over priced and some of then men's clothes and I am hoping they will incorporate a few more youthful items for 20 somethings. If your in the area this store is worth a stop. Be sure you have time to look through the clothes, I found a cute CK dress for $15.00 that was $39.99 at Ross. read more

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Phoenix and Jessica are so helpful to me whenever I come into the store which is every week. The items they sale are always in good condition and sometimes brand new. This store is definitely top tier in my opinion and wouldn't shop any other place when it comes to consignment. I love it here read more

Awful experience! They took my clothes for evaluation- and when I came back to retrieve them (on time) they said they had donated them. All my items were new with tags. Then I searched the racks and found 4 of them - which is such a scam. read more

I had the worst customer service experience here. The manager was rude and not helpful. They kept my belongings and donated the rest without my consent. Do not do business here unless You want to be ripped off read more

I fell in love with this thrift store and I shop often, today I bought over $100 in clothes and I just didn't have a good experience when it came to checkout. The lady at the register noticed a tag missing from a bathing suit and kept insinuating that I took the tag off in the fitting rooms. I literally just picked the bathing suit from the shelf. She said about 3 times " well maybe it fell off while u were in the fitting rooms but that's so weird the tag isn't on there" I'm sitting there confused. Then she left the security tag on the sunglasses that I paid for so the alarm went off when I walked out the door and I turned around so she could check everything she just rang up. I didn't feel comfortable at all. I was just literally getting some clothes for my vacation so why would you assume I ripped the tag off the cheapest item I had in my basket? All she had to say was hey I don't see the tag on here but this is the price but it took her 20 mins trying to figure out what happened to the tag that was gone before I even picked the item from the shelf. Prob won't be shopping here anymore read more

I'm a frequent costumer at labelswap and every single time I go they have THE WORST customer service. It's honestly so shocking how rude they were to me, and I have friends who've had the same experience. It's crazy, everyone there must really hate themselves and their job? Like why do you guys work here, exploitation? Find another job please and let the people who like themselves work here read more

My favorite spot for the best thrift finds in town! Great local spot, clean store, fantastic management and overall a great experience!

Great place to shop! They always have great deals and sales. Better than other local stores who buy and sell used apparel