I came to this Labcorp location for some blood work and had an appointment for 7:15 a.m. I was…read morepretty surprised that to see a long line of people who also had 7:15 appointments, along with another line for walk-ins. Despite the long lines, I was actually impressed how efficiently they were moving people through. They only allowed a certain number of people in the lobby at a time, and I also noticed they had an employee helping people check in. I didn't get called right at 7:15 and was eventually called around 7:30, but once I was called in, the blood draw was pretty quick. Overall, not a bad Labcorp location for getting blood work done. There was a bit of a wait, but the process was organized and efficient despite how busy they were.

I am someone who has been to plenty of phlebotomists and I have to say Sharon was the best! When I…read morewas waiting for my turn, I could hear her talking to other patients, very engaged, and has the genuine feel that she loves what she does. She is so bubbly, kind, and wonderful! And the best part is, I couldn't even feel the needle stick! It was such a quick in and out! The ladies at the front desk were also very sweet and got everyone in and out efficiently!

Do yourself a favor- just book an appointment online. I would not recommend walking-in. They do…read moretake walk-ins but its a big gamble on how long you will wait. It feels like there isn't much staff there and maybe average number of people being serviced would be maybe 2 at a time. Sometimes 3 people, but sometimes only 1 person. They also prioritize the appointments so that affects your wait as a walk-in. You may be waiting for a long time thinking that you will be next (because they have a screen of the names of the appointments of people who have checked in and the names of the people who are walk-ins), but the moment the scheduled appointment comes in, you'll have to continue waiting. Pretty much it feels like a walk-in will be seen once there is time in between appointments. Also when you have an appointment, BE ON TIME. Their check-ins are through kiosks only. There is no front desk for you to talk to someone. If you are more than 10 mins late, you pretty much lose that appointment and will be given an option to either join the walk-in queue, or if there is availability, they will offer you an option for a later appointment. And when I say be on time, that also means checking in on time because if you get there close to 10 minutes after but then take too long checking in on the kiosks, then you are over 10 minutes late and you'll lose your appointment. I saw that happen to a few other people after me. So give yourself time to check-in. The check-in process isn't complicated but I did notice some people having issues with scanning either their ID or QR code which affected them checking in timely. I was late a little over 10 minutes unfortunately because I had made the mistake of leaving my paperwork at home and had to go back for it. My appointment was at 10:20am but because I was late, it gave me the option to join the walk-in queue or take an appointment sometime after 1pm. I didn't want to make the trip all the way back there when I was already there so I decided to do the walk-in queue because there was literally only one other person ahead of me waiting for a walk-in. I spoke with that person right before they got called in and they only waited for about 30 minutes while I ended up waiting close to an hour and 45 minutes after them... So again its a big gamble and honestly just depends on the scheduled appointments. Aside from that, the location is ok. Parking is spacious and free. Location is easy to find. Staff seem friendly. I was surprised though because I rarely bruise or have issues when getting my blood drawn and although the girl seemed nice, she ended up giving me a small bruise and I noticed I bleed a lot on the cotton. Again, not my usual outcome when I get my blood taken but also wasn't a deal breaker for me since at least it didn't really hurt. Was more just surprised if anything. It seems like if you go for an appointment and arrive timely then you should be in and out in around 15 minutes. Just seriously don't be late.

Absolutely horrible experience at Quest Diagnostics in Torrance…read more There was no one available to speak with or help answer basic questions. The employees we did encounter were dismissive, rude, and acted as though patients were an inconvenience. To make matters worse, there is no bathroom available for patients--which is unbelievable for a medical laboratory where people may literally be asked to provide urine samples. The entire environment felt cold, unwelcoming, and more like a prison intake facility than a healthcare office. There was no compassion, communication, or basic customer service whatsoever. Quest is dealing with patients who may already be anxious about their health. A little professionalism and human decency should be the bare minimum. I will not return to this location and strongly recommend going elsewhere.

Needed to have my blood drawn for my annual physical . This was one of the options on my sheet to…read morehave blood work done. So i went in here i was a walk-in they don't take appointments. Staff was super nice. They got me in right away took my blood and out the door I went 10 minutes . Waiting area was nice and clean. Lots of seats for everybody. Nice and warm inside. Will definitely use this location again.

* I've been using this draw station & laboratory for several years now, & have found them…read moreprofessional, timely & efficient. * During today's visit my technician was Kristen who was helpful, friendly, professional & very customer centric. * I didn't have an appointment but was still received graciously & with care. * They are now in a much larger office space & as a result the service was even quicker, well organized & highly effective. * They're easily the best managed lab I've been to in the Beach Cities community, & I highly recommend them for the speedy service & professionalism.

Very small office but quite efficient. My dad's doctor is in…read morethis building. He has his blood work routine done in this facility. You do not need an appointment, but it can get busy. Since his doctor is part of the Torrance Memorial network, they automatically have the doctor's order in their system, and you don't need to have a copy of it. The staff here is efficient and fast compared to LabCorp and definitely no comparison to Quest, which is a nightmare to deal with.

Came here for a routine blood draw and the overall experience was a bit better than I had expected…read more [Parking]: Gated parking lot with one hour free with validation. The first 30 minutes = $2.00 and each additional 30 minutes thereafter = $1.00. Daily maximum = $10.00. Don't forget to stamp the ticket at the Quest office counter before leaving. Otherwise, there should be plenty of free street parking if you come early enough and don't want to worry about parking validation. [Process]: There were no receptionists at the counter at 8 AM. Visitors can use the kiosk to check in or use the online check-in link provided in the email. I clicked the online check-in link and it took less than a minute to complete the process. I arrived at 8 AM and was done in less than 10 minutes after checking in. To my surprise, I didn't have to make a fist and the phlebotomist was still able to complete the blood draw within minutes. The waiting room also has a screen showing the number of customers currently being served and the number of customers with scheduled appointments within the next 60 minutes. [Lab order]: I forgot to bring a physical printout, but the phlebotomist was able to locate a digital copy by searching my name and birthday. Otherwise, customers can email a copy to PSCCWK@Questdiagnostics.com. [Conclusion]: A fairly efficient process when everything aligns from having an appointment scheduled to having the lab order ready.

I usually go to Labcorp for bloodwork but had to go to Quest because of the paperwork I was given…read more After creating an online account and setting an appointment, the process was very smooth and everything was done efficiently and professionally. About the only thing I don't like about this medical center is that you have to take a ticket when entering the parking lot and need to remember to stamp your ticket before leaving the office in order to avoid paying for parking. This is the only medical center in the area that tries to charge people for parking. Not the fault of Quest though.

What a nightmare! I thought coming here for blood draw would be more convenient and laid-back…read moreexperience, but boy was I wrong. The wait was over 90 minutes just to check in. The parking lot was a circle of hell. In addition to there being no spaces, the guard (theoretically to direct traffic and maintain order) seem to be actively causing more issues. She allowed, and sometimes encouraged cars to pull around those who are waiting so they could steal spaces. It was a definite Fried Green Tomatoes recreation. She pretty much just stood there and cursed. And no, it wasn't just me. I know this sounds like a single incident, but I sat there and watched it happen over and over. Two stars is the lowest I've ever given. I honestly would give one star, but I would feel guilty for all the other people who work hard that I did not encounter.

How awful...Arrive at 7:30 and there's 20 people in line. What happened to appointments. Seems to…read morework for other lab operations. Is this a measure to cut corners. Shame on UCLA.

I went to this location & the Long Beach location near bellflower off the 91 & omg California needs…read moremore of these facilities. I met the owner & he's so genuinely sweet & kind. I appreciate the hospitality!! Thank you for making this a wonderful experience Bill. Thanks, Rosy S

Front desk - I called to ask if walk ins are available & the lady said yes til 2. I said ok what…read moreare good times that I can come where I don't have to wait? She said it's either you come or you don't. Like ok rude ass. You could've just said oh I can't tell you or something else instead of that rude ass comment!

I didn't have an appointment so I walked in hoping they get see for labs. I waited about 30 to…read moreminutes and got my lab work done. Happy to have been seen that day.

Labcorp is a laboratory testing office and this is one of many Labcorp locations in Los Angeles…read more This Labcorp location in Redondo Beach is pretty busy as the Beach Cities Health District is located near the office. I came here for a routine lab tests. [Parking]: Easy and free designated parking garage. No issue finding a parking at 8:45 AM on a weekday. The office is located on the 3rd floor. [Check-in]: I booked an appointment ahead of time. I initially tried to check in via one of kiosks (have driver's licenses or government issued ID ready), but I noticed somehow my check-in was a walk-in visit (visitors can see the status on the overhead TV screen). So I checked in again using the link given on my text message instead (Labcorp will send the link 24 hours in advance) and this time it worked wonderfully. Checking in using kiosks can be a big risk as the visit could turned an on-time appointment into a nightmare walk-in situation (could be waiting for hours) - so use the link given via the text message! [Note]: Friendly phlebotomist and staff at the front counter. Phlebotomist recommended drinking a gallon of water before the blood drawing - two glasses of water before sleeping and two glasses of water after waking up (drinking water helps phlebotomist having an easier to find veins). [Conclusion]: I was able to complete the whole process in 25 minutes. Expect a solid 4-star experience if everything is executed correctly from scheduling an advanced appointment, checking in via the link on the text message, and arriving on-time.

This was the most unprofessional lab experience of my life…read more Opens at 7:30, but you cannot use the text waitlist until 8am. I had a 45 minute wait but folks after me had a 1:30 wait. Phlebotomist did not introduce himself, confirm my DOB, explain what would happen, how long it would take, or confirm all the labs he was drawing. He did swab my arm with an alcohol swab, but inserted the needle immediately after, causing a more intense stinging sensation. Additionally--He did not let me know when he would be inserting the needle/explain what he was doing. Inserting the needle immediately after sanitizing scared me, so I jumped, and he scolded me for moving. Horrible, not in alignment with UCLAs CICARE standards.

My wife and I frequently visit this location as we are patients of Ucla, Ronald Reagan, in…read moreWestwood. That being said it is quite a drive for us so this location is more convenient. unfortunately, there's usually a long wait but thankfully, you can check in over the phone before you arrive. When I visited this morning, there was about an hour and 20 minute wait but got through in about 45 minutes. once I sat down for my draw I informed the technician that I did get anxiety and sometimes dizzy, when my blood is drawn. So I used my phone to distract me and she was quick as a gunslinger. I was done in no time with not a bit of anxiety, and when I got home and removed my bandages, I had no bruising. These people are our ninjas. Thanks again for the awesome service and experience.

All and all good, I just wish I was more clear on when to expect results. It usually takes more…read morethan a week and this time 2 weeks. I just dont know if the processing is just slow or what it is. I was better off in the past just waiting for a letter in the mail after 2 weeks. The portal just creates anxiety for me because it will show pending for a few days and I dont know what it means. I a always assume if there was a problem i would hear back in 2 to 4 days. I guess it is what it is. It may just a very busy facility at least during certain months. The technician was nice

I want to start by saying the radiologists, imaging techs, and nursing staff at Polak are…read morewonderful. This review is specifically about the front desk, and I hope this helps other women so they don't go through what I did. I am under 40 with a documented benign breast lump, prior biopsy, and a family history of breast cancer. I had a scheduled diagnostic mammogram and ultrasound appointment. Because screening mammograms are not covered by my insurance at my age, I coordinated carefully with my doctor and United Healthcare to ensure everything was coded correctly as diagnostic. My doctor even submitted the orders in December, months ahead of my April appointment, because on previous visits my orders had repeatedly "failed to arrive" despite always being sent. None of it mattered. I showed up and was told there was no order on file and that I could only get a screening. When I tried to explain the insurance distinction, the front desk staff became combative and dismissive, made me feel stupid for asking, and told me 'We probably can't do anything for you.' I left in tears. I'll be the first to admit I am not an expert in medical coding or insurance, and a calm explanation of the process would have gone a long way. Instead, I was met with impatience and dismissal. I can't believe that someone would treat a patient clearly in distress like that. I always try to live by "be kinder than necessary, everyone is fighting some sort of battle." You would think that folks that work at a Breast Diagnostic center would be kind. Missing orders has been a pattern. Every visit I have been made to chase down orders my doctor already sent, despite my physician being in the same Torrance Memorial network as Polak. If you are under 40 and need diagnostic imaging coded correctly for insurance purposes, prepare to advocate loudly and call ahead to confirm your order was received. You should not have to, but based on my experience, you will. I have submitted a patient feedback form and I truly hope it gets taken into account so no one else is treated like I was today.