WORST WEBSITE & CUSTOMER SUPPORT EVER! My doc sent in an order to LabCorp. I call to make an appt. The automated message refers me to the website. There's no option to talk to anyone. The website instructs me to find a lab near me and select MAKE APPOINTMENT. I do that and it doesn't give me the results of my search but takes me to a page (URL below) that is an endless loop. I'm calling my doc so I can go to a different lab. Why don't these companies have ordinary people test these websites? https://www.labcorp.com/labs-and-appointments/results?lat=&lon=&geo_address=10455+E+Pinnacle+Peak+Pkwy%2C+Scottsdale+AZ&address_single=10455+E+Pinnacle+Peak+Pkwy%2C+Scottsdale+AZ&address_street_1=&address_street_2=&city=Scottsdale&state=AZ&zip=85255&service=ROUTINE_PHLEBOTOMY&radius=25&gps=false read more

Labcorp - The website page that send you into an endless loop. - Laboratory Testing Near Me - Scottsdale, Arizona

This LabCorp is currently "Temporarily Closed". No further info provided. Before they changed to by-appointment, I could show up at 7 and be on my way by 7:30. With the change, it became hard to get in after fasting. Phlebotomists consistently nice people and knew their job. They were 5's. The rest of the process is not customer friendly are a 2, generously. read more

This location has cancelled my appointment twice now because they decided to close for the day. Very frustrating.

Had an appointment for fasting bloodwork. Received an email and text confirmation the day before. I show up for my appointment and they are closed with a sign indicating the nearest location (15 min drive). I am now waiting as a walk in at the second location. It is an hour wait. I have about 10 mins before hangry takes over. Labcorp, do better. Either notify appointments of the closure or have the other locations honor the appointment time. read more

I have been here over an hour. My appointment was at 1:30 pm. I had to FAST!! It is 2:30 pm. No seats in the waiting room left. Very little AC. NO ONE HERE TO ASK ANY QUESTION read more

Was there two years ago, people weren't very helpful very cold stark atmosphere, seemed old and neglected, not dirty But not a place you want to go to for blood work read more

Nothing against the people who work here. They are usually very courteous and as efficient as they can be, but often they are entirely, overloaded. Sometimes only one person will be staffing the whole place--front desk, phlebotomist, etc. Location also is frequently closed without warning, during posted business hours--often with a handwritten sign taped on the door about the closure, which you don't find out about until you arrive--appointment or no. Again, nothing against the people who work there, but the management at this facility leaves much to be desired. read more

Blood work went fast I was in and out within an hour but the staff at the front desk is not welcoming or friendly. Would suggest going to a different location simply for the lack of good customer service. read more

I had a 7:45am appointment. As I was pulling into the parking lot around 7:37am I got a text message that my appointment was cancelled. I had planned my whole morning around this appointment, I fasted, spent time getting ready and driving. More than 7 minutes heads up would have been nice. read more

I've never had any problems here. I'm 68 and come in twice a year for blood testing. Except for the one time it was closed due to lack of employees available (2 years ago) they have always been pretty efficient. read more

Be aware that this location is no longer accepting walk-ins without an appointment. They say that their policy changed on November 11th with the intention of making their office run more efficiently. I get it...It is hard to efficiently collect samples on patients when you have an office full of patients. It wastes patient time and keeps staff working beyond their normal hours. But, I have two issues with this new policy. 1) Their website still says that walk-in patients are Welcome. Is this policy only being used at the Princess Drive location? 2) Consider having a finite number of walk-in appointments available at different time periods during the day, and let the public know. I would be surprised if everybody who made an appointment actually shows up for it. 3) What does a loyal patient do that has just received a test order for immediate sample collection and testing from their doctor? Appointments are currently about 2 weeks out. Lab Corp needs to rethink this new policy and do better. read more

I have to admit, but after looking at the reviews, I was very nervous to come here. There were so many bad ones, it sounded like it might be terrible. I can honestly say that I was so pleasantly surprised by my experience. I only had to wait about 8 to 10 minutes, which is no big deal. They were extremely friendly when I walked in. Honestly even the other people in the waiting room were very nice to me. I told the young man that was going to do my blood draw that I sometimes have a bit of a reaction when I get my blood drawn and he was so understanding, gentle and kind. He chatted with me the entire time and made the experience so much easier. I lived in Boston for a long time and I've gotten my blood drawn at Mass General Hospital many times. I would say that LabCorp did just as good of a job as the best people that ever drew my blood at that hospital. Really excellent experience and I think they've gotten some pretty inaccurate reviews. Thanks for doing such an outstanding job. I would definitely come back here again. read more

Excellent lab facility. The check-in process is streamlined and efficient. The lab techs were attentive and very personable.

I am so upset right now. Why do you take our email or our text messages if you can't even call us when you are closed for the day? No, I did not have to drive far, only 5 miles. But it really is a problem when you have to get bloodwork, and you schedule it in advance, and then you cancel as if you could just go somewhere else the same day. I am amazed how a company so large can be so disorganized, disheveled, uncaring, and unable to keep employees. If you can send appointment Reminders, you should be able to say hey we don't have enough employees today. We need to close this location temporarily you can go here and they will do your bloodwork or too bad make another appointment. this location already has shorten hours so maybe you need to close this location altogether. I knew something was wrong when I went on the site to get directions because of all the construction around and it told me I had no upcoming appointments. I knew that I looked last night and I took a picture of the screen so I wasn't going crazy. I guess it was easier for you to just cancel my appointment than it was to send me a text message. Nicely done Lab Corp. I'm very unimpressed. read more

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I had a 1:15 appt here. I am high risk for covid and had been putting off getting these labs done but it had to be done, so I went. I made an appt so I wouldn't have to wait. We arrived 15 minutes early. My husband went in at 1:00 to check me in. He gave them my papers and said they were going to text me when they were ready. When he went in it was empty- no one was waiting. At 1:14 I get a text that my technician is ready (see pics). I go in and stand up front waiting 15 minutes - both techs in the back, one treating specimens and the other chatting and drawing someone's blood. While I'm waiting two people without appts come in and use the scanner to check in (I know they didn't have an appt because we were chatting while we waited). Finally I walk back to see if I can give my urine sample at least. Older tech was annoyed at my asking that but let me give the sample because I had to go. It's now 1:30, 15 min past my appt time. I submit my urine sample and continue to wait up front. The younger tech comes to the front and annoyingly tells me she hasn't even processed my papers yet and they will text me when they're ready, and to go back to my car if I want. At 1:55 I still haven't received a text so I decide to go back in and check in with them. Much to my surprise, one of the walk in patients was already in back getting his blood drawn and the other was being taken back as I walked in!!! They hadn't even bothered with my paperwork yet! AND I HAD AN APPOINTMENT 45 minutes prior! I complained, and the woman they were calling back knew I had an appt and had been waiting a while when she arrived and told them to take me first but they refused and took her back anyway. This older tech claimed they had been texting me which was a blatant lie because there was nothing on my phone since 1:14 when they texted me to say they were ready (but they weren't and told me to go back to my car after I waited 15 min). I absolutely cannot believe how badly this place is run. I didn't get taken back until 2:20, OVER AN HOUR PAST MY APPOINTMENT TIME, while 3 other walk-ins were taken ahead of me. And when I was leaving they told me I should get the at-home lab to come to me (a paid service). They clearly expressed their disdain for me and my chronic illness and my large lab order. They were also supposed to call me with information about the mobile lab and never did. On top of all of this- they didn't even do 3 of the vital labs on my slip. This is my life. My chronic illness. It's important to my health care. It took me a lot of energy and stress to get there during a pandemic to get these NECESSARY LABS FOR MY CARE and to them I'm just a hassle and this is just a minimum wage job. Incompetence at its finest. I cannot recommend anyone come to this lab. read more

Labcorp - Laboratory Testing Near Me - Scottsdale, Arizona

By far THE WORST LAB ever. And I don't say that lightly. Completely incompetent from the lab techs, all the way to their billing department and corporate management. Labs are dirty, they lose your orders constantly, and there is NEVER any hand sanitizer anywhere in the lab, not in the lobby, not outside the lab room, all pumps are ALWAYS EMPTY. On a side note, I've been calling them for months now to let them know that they are sending someone else's bill to my home by mistake. I've called and told them twice and returned the bills 5 times, but they still send. It's to the point of harassment, since they continue to send this bill to the wrong person. When you call to tell them for a 3rd time, after waiting on hold for 10-20 mins, they keep hanging up on you. I am just trying to make sure this poor patient doesn't get screwed with non-payment due to this completely incompetent company. If I could give them negative stars, I would. read more

Choose another lab. The staff is incompetent and rude. No common sense environment and mismanaged.

I was a walk in, the check in was very easy and I had a short wait time. The phlebotomist was kind and communicative.

Opens late and the front desk refuses to help anyone check in even with 7 people waiting. Told it's a 60-90 minute wait for anyone. No structure or professionalism read more

I am a phlebotomist's nightmare!!! Angela was AMAAAAZING...wonderful, calming and super calming person. I did not FEEL the stick and she was able to draw the requested amount required for my Dr. I am the person who gets the "pic-team" even when going for x-rays that require contrast and still have veins blow, roll and it causes horrible bruising. Angela is an expert!!!! read more

This is the worst lab facility EVER. Literally one person working the front desk and that same person was also doing the testing and drawings. Finally another person came in after a couple hours while I was waiting, thinking it was going to go faster... NOPE. How do they staff only one/ two people with a waiting room of 16 people? DO NOT COME HERE UNLESS YOU WANT TO WAIT 2-3 hours!!!! read more

Labcorp - Laboratory Testing Near Me - Scottsdale, Arizona

This location needs three people not one. I feel sorry for the one lab tech who has to do it all....front desk, insurance, payment, blood draws, drug test and much more. read more

Having read the poor reviews, I felt the need to share my experience. I scheduled my appointment in advance (super easy online, & requested this location). I arrived 10 minutes prior to my scheduled appointment, self checked in, and was called within 5 minutes of my appointment. My blood draw was professional & by far the easiest I have ever experienced; not a pinch, a sting or bruise. read more

Had 7:30am appointment today, Tuesday. I was fasting. Arrived on time. 7:25. Got in for blood draw at. 8am. I guess they didn't put me before any walk ins. Blood draw was quick and easy though read more

Worst location. If the next closest location is 3 hours away... Do it! There's no respect for anybody's time here. And as we are dealing w pandemic times we can understand the stress put in all the health service community and the stress in this field..... But this is just bad Customer service ya'all and that's it. Nothing beyond that. There's no one at the reception at majority of times. It's like trying to catch Megan And Harry. No disrespect. Just my feel. I take part of the blame because I needed to "print" the docs.... But who in the world has printers nowadays. This is mostly a wireless world. Their systems and printers down didn't help. They're so slow there's people in the waiting room snoring. And I'm about to miss another appointment... Not best experience. Pretty bad. read more

If I could give zero stars I would. We had a appointment at 7:30, didn't get called until 7:50. I forgot paperwork but had the escript. Finally got called back and got the "you had an appointment but forgot your paperwork but we got the the email." If you want to play passive aggressive we can talk about how my appointment was 20 minutes ago and you took walk ups before the appointment read more

Had a great experience, checked me in and was out very timely. Easiest blood work I've done.

Made an appointment a week in advance and then sat in the office with every walk-in that came in and waited and waited and waited. My appointment came and went and 45 minutes later, I was finally called. Why have an appointment system if you're going to disregard appointment times? I'd also agree with others that said the front office staff is pretty bland. I'm not exaggerating when I say it was the most painful blood draw I've had in a VERY long time. I can't remember a worse one. So much of the time we read bad reviews but use a service anyway. Take my advice on this one, go somewhere else. Bad business. read more

Maybe staff more than one person. That would be a good start. Not sure how you think you can run a business with literally one person running the office.. read more

Went to go in to get a pre-employment drug test they said they only do drug test up until 2 PM I arrived before then and stood and waited for over 20 minutes while no one came to the front to help me out. And as soon as the person did come out it happened to be past 2 o'clock. The lady was then disrespectful to me once I let her know that I've been waiting for 20 minutes for help and could've completed the drug test before 2 PM. The lady in the front desk could've at least been nice to me since I was holding my piss in my pants for 20 minutes. Terrible service would recommend going to any other LabCorp location read more

I was in this lab Corp today , and the person at the window taking your info and drawing blood was not wearing a mask when I was filling out the paper work . Then a person came in and not wearing a mask and nobody said anything. Then the supervisor came in And had no mask at all on . He was there 20 minutes with no mask . This is a disgrace that nobody says anything and the people who work there were not wearing a mask , she had it in when she drew my blood . They were nice but this should not be happening. read more

LACKING IN CUSTOMER SERVICE AND PROBLEM SOLVING SKILLS- I blame labcorp supervisors and thier leadership team 100% for not making changes to turn things around after all this place has a 2.00 in customer ratings at what point does the alram go off to make the necessary changes to improve things? 1. We had an appointment at 1 pm and did not get seen until 2:40 2. The order that was sent in I was told (by Tucker) that it was not a proper order when I asked him to call the doctor he said he could not because they were busy. 3. I take it upon myself to call the medical assisstant when I got her on the phone I needed them to talk to him however he was in the back drawing blood and the other person working there, a girl with black hair looked up and said we are busy you will have to wait in the most rudest tone. If we ever spoke to a customer in that manner there would be for sure a write up or worse, She needs to be disciplined for engaging me a customer/patient with such hostility. 4. You have the staff doing the front office paperwork, you need a seperate person for that. 5. Only 1 of the 2 kiosks were working 6. They did not call us up at our appointment time I finally got called up at 1:30 before the rejection of paperwork began. 7. When we arrived only one person was working there (the rude girl) You can not run a business this way, patients are coming to you with orders being given out from doctors and in thier hearts and minds they are already concerned about the results and then to be treated with such lack of emphaty, kindness and compassion is disgraceful!! read more

Horrible customer service . Reception lady was in a horrible mood .. No appointment available only walking in and the wait is over an hour . I would never come back . read more

I would give this place 6 stars if I could! Everything was super-efficient and organized. There was plenty of parking available and the outside and inside were well-maintained. The staff was friendly and helpful, and the lady who did my work was fantastic at her job and really nice to be around. I checked in on my phone and was texted my notice just before my appointment time, and had only a few minutes of wait time before I was seen. The ladies at the counter were great, too. This is by far the best LC location I have used. read more

I need a 5 minute wellness screening so I get to LabCorp 25 minutes before they open, wait in the office building lobby joined by others waiting for LabCorp and they never open. I call and the recording says they are temporarily closed. This place must be run by the State of California because only super special organizations can shut down an office and not pop a sign on the door or update the Apple/Google maps info. read more

Answer your phone !! I was calling from my cell in the parking lot and as I walked in with the cell to my ear and watching the person behind the counter ignore the ringing phone. Post your hours on the web so we DON'T HAVE TO CALL YOU!! This company is the definition of poor customer service! To big to fail ? read more

Well, for starters, the location actually sucks, extremely hard to find, zero signage letting you know that they are there, terrible building entrance, no directory and no idea if I was in the right building, found my way in and dealt with the kiosk and after I did everything I was ordered to do the machine says it was unable to process my request please see associate... Walked to window and no one is manning the front desk. After several minutes I heard a conversation which was basically chit chat, someone came to the window. I told her what the deal was and she said ok have a seat. After I sat for several minutes I realized there wasn't any staff there except for the woman who told me to have a seat. Another 10 minutes went by and the door opened and the same woman waved for me to go with her. She drew my blood and then chit chatted with me until I said that I had to go... I've have all of my lab work done with LabCorp because of my insurance and I have always had very quick turn around, except this time. So I called first thing when they opened and still after several calls the recording says "they" are busy leave a message. Oh by the way, a man came in about 10 min after I did and he was absolutely annoyed with the non signage and hard to find location but when we the waiting patients told him no one was at the desk and to use the kiosk he threw his hands in the air and yelled Forget this place! and left! Seriously, I don't understand why the "owner" of the place reads over and over how unprofessional having ONE staff member is and that many people won't be back yet does nothing to improve the terrible situation. I wouldn't go back for any reason. There are plenty of other choices and I am surprised how poorly this one particular location represents LabCorp. Good Grief! Honestly who is testing the blood, the same lady who is doing all of the other chores there? read more

This is the second positive experience I've had at this location. I've had similarly positive experiences at other locations, too! They literally got me in and out within less than ten minutes of the time I walked in the door, with no appointment. I checked in at the kiosk, name was called in less than two minutes, blood drawn in less than five minutes, and back in my car before I even realized how quick they were! Very pleased, as usual. read more

There is a phlebotomists at this office that also covers the reception desk. She clearly does not like her job. Unhelpful, rude, slow and unprofessional in a healthcare service industry is not what anyone needs at an early Monday morning blood draw. I will never go back to this location because of her less than "rosie" poor attitude. read more

Great place to get your lab work done. I go every 3 months as it's close to my house. I like digital check in as it's easy and convenient. The gal who checks you in is super sweet, professional and very friendly and welcoming. The phlebotomist is very welcoming, professional and makes you feel at ease. I wouldn't go anywhere else! read more