I have always been impressed with the professionalism and prompt service of Quest Diagnostics. I…read morewalk in without an appointment, and rarely wait more than 15-20 minutes before being treated. They have my unequivocal recommendation.

Horrible customer service, it's impossible to schedule an appointment, and it is so awesome sitting…read morein the waiting room on standby for four hours after trying to make an appointment for three days. I won't say which lab I go to but I go without an appointment and I've never waited more than a half hour. My wife insisted on Quest so the first time I came in we waited two hours and we were informed that my daughter needed to fast and no beverages for at least an hour which our doctor said no fasting necessary. So we came back three days later and my poor 8 year old daughter had fasted for an hour and now we have been waiting for another four hours on top of the first hour of fasting. That is no way to treat children. Plus they have called us every day since our first visit and asked us to call them back, but they call after hours and when you try to get a hold of them during business hours it's impossible. Quest you are doing a horrible job and should be ashamed of yourselves. I will never come back here again!!!!!!!! Terrible care for children With all that being said it wasn't the staff's fault, they were understaffed and they were doing their best. Yay staff, BOO Quest. UPDATE After the countless hours of waiting two different days they ended up messing up both of the tests that they were supposed to do. So my whole experience with Quest was a waste of hours of my time and my poor young elementary aged daughters that patiently waited with me for their tests. Never again Quest, never again.

I may upgrade my review once I get results. But this Covid 19 testing site is a little…read moredisorganized. They require Apts but no one managing the line for when Apts occur. I took test Friday AM and it took their lab till 2am Sunday to receive my sample, and they still have not sent results 13 hours later. I have no symptoms so I'm not isolating, nor was I told to... but this seems very irresponsible for them to not to be getting my results yet, AND they say they only keep results for two days after they get them. What if i spread or contract covid before results? What gets me is these little fly by night companies that come around doing testing OR vaccines for that matter, are making mega bucks off of our tax dollars by way of insurance companies paying these little outfits because insurance gets reimbursed by government Whom tell us it's FREE ( Not free). Such a typical capitalistic loop hole situation for some players to get real rich. Curative is Founded by Fred Turner, Isaac Turner, and Vlad Slepnev in January 2020, Curative was initially set up to develop a new sepsis test. When the pandemic escalated in March 2020, we decided to focus on creating a rapidly scalable COVID-19 testing process to help flatten the curve and save lives. These founders fo not appear to be scientists or Doctors.

Really easy to get a same day appointment. Check in was quick and painless and the test…read moreadministered quickly. Received my test results via text and email in less than 48 hours. Great use of technology and PCR results within the timeframe promised.

The location wasn't necessarily dirty but didn't feel as clean as it should have been, considering…read moreit's a medical facility.

The girl was very rude, she seemed so bothered by my questions regarding a standing order for labs…read more I was the only person in there, if it was busy I would've understood the irritation! No wonder my cheap insurance makes me go here now!

Unreliable hours, hard to make an appointment. Went online…read moreto schedule an appointment: shows "Next available April 20" (6 weeks away). Silly me, I assume that means they prefer walk-ins. Next day (Tues. March 10, 2026) a hand-written sign on the door says "Appointments only", and directs people to either Novato or Santa Rosa. Service has been OK in past, but I'll try somewhere else next time. Recommendation to owner: find MUCH better ways to communicate with customers about hours.

worst ever. had to wait 2 5 hours then the incompetent tech did not draw all that was ordered!!…read moredidnt do my thyroid, b12, tsh or iron. just unreal. i needed all. lost half my hair from shedding. no excuse for this! it was the place on rowland in novato. i do not recommend going there. if you must..read over what your lab order says im front of technician and confirm they are drawing all. be your own phlebotomist basically. sooo sad!

I hate this place because you sign in on a computer screen instead of with a receptionist. The…read morephlebotomists are friendly and competent but I can't stand the post apocalyptic vibe of the waiting room.

Im already working hard for my reimbursement and I just left the lab. Quest employee wouldn't take…read moremy Medicare supplement; they were supposed to take it. Now I'm over $300 poorer. Their billing department apologized for the error on their part. Only desperation will bring me back to this lab. This place doesn't take phone calls. No front desk person. The phlebotomist drew blood, takes payments, and I assume cleans the toilet too. They need people.

Deyshawna (excuse if I've mis spelled) was so comforting, professional, and helpful. I'm so…read moregrateful she was there.

I spent 1 hour plus, both on-line and on the phone, securing an appointment for a blood draw. It…read moretook me 10 minutes to finally reach a customer service rep. In the middle of the call, she put me on hold and said she'd be right back. Instead, she went to lunch (I stayed on the line for 10 minutes, hoping she would return). I finally hung up. I had another appointment 6 months ago, showed up on-time, and waited 45 minutes to be seen. I do not recommend them.

I had such a great experience Mobile Med!…read more Charity Manning, the owner, is a licensed phlebotomist and certified medical assistant who comes right to your home to do blood draws. This is an incredible service for anyone who is sick, homebound, or simply unable to get what they need done at a lab. In my case, the lab actually wouldn't do the bloodwork I needed to donate a kidney, so having someone come to me made the whole process possible. Charity was professional, very communicative, and incredibly gentle and kind during the draw. She made me feel at ease and took care of everything (she came to my house, drew my blood and even took my bloodwork to FedEx for dropoff) I plan on using her services in the future not only for myself, but also for my kids. Having someone trustworthy and skilled come to the house is such a relief! Highly recommended.

We used Mobile Med Services for a blood test for my mother. This service is super convenient, super…read morefast, and super friendly. We were able to schedule for a next day appointment and they made sure everything went as easy as possible. We saved hundreds on wheelchair transport and we highly recommend Mobile Med Service for anyone needing mobile service!

The building this radiology lab is in seems to be out of date and in disrepair. The elevator…read moredoesn't work and an employee sits in the lobby with a stair climber in case a patient needs to go up 2 levels to the lab. Only one staff member was there to do a CT scan and no MD on site.

I've been going to Santa Rosa imaging for years now! It's a great experience from walking in the…read morefront door, having the testing done by wonderful staff who explain everything as you're going through your testing. Two providing a clean and comfortable environment, especially for some of us that may feel a little stressed about test results. Highly recommend recommended!