My experience at this lab was excellent! Made an appointment for labwork online last nite, arrived…read more15 minutes early, and was out of there in no time at all. The technicians working there were most helpful, both with my checking in and with the blood draw. And I was most grateful that they also had the self-adhesive tape to use afterwards (which not all labs do). I'd recommend them in a heartbeat! Their level of care is topnotch!

Extremely LONG wait times after self check-in kiosk (30 minutes). Another 22 minutes before called…read morein for routine blood test. 52 minutes! Office staff leave front reception area empty for long periods of time. They see lobby full of people (11 when I was there) all waiting to be checked in, and no signs of TRYING to get people to the back drawing rooms. Very poor and lax organization and patient care.

Normally I go to the Quest in Red Bluff, but I was staying overnight here in Redding and had to…read morefast for my 7:10 appointment. So, Redding location was better. One thing you gotta do is make an appointment. You can do it online. It makes your visit way easier, like making an appointment at the DMV! Check in is easy and fast too with an appointment, just enter your phone number into the tablet at check in and WHAM! you're all checked in. The tech will call you in and take your blood. I have no prob, in and out! The results are usually available the next day online.

I get blood tests. This Quest is convenient for me, and I like the online portal, but I have to…read moreput up the high probability that my appointment will need to be rescheduled. If you use this location I recommend scheduling two or even thee appointments over as many consecutive days. This way when they screw up your order or expect to make you wait too long you have a fall back option. Quest corporate makes it difficult for the technicians to trouble shoot things. So if there's a problem with a code expect to reschedule.

The best experience I've ever had getting blood drawn! I made an appointment and was called back…read morewithin 5 minutes. The lady who drew my blood was quick and I hardly felt the needle. I could tell she was very experienced at her job! My husband had his blood drawn right before mine, and agreed that it was a pleasant experience (and he's not fond of needles).

I have been in to have blood work done 3 times in the past 3 months. Kelli and Lois have been there…read moreall 3 times. They have been friendly, efficient, and professional every time I have been there. They are so good at drawing blood, that I have not felt the needle going in or bruised any of the times I have been there. Friends and people, I work with, recommended them highly. I will go there every time.

I needed 3 viles of blood drawn and I'm not a good patient. It grosses me out!! However, Brandon…read morewas crazy fast and I barely felt anything. I super appreciated him. It was the first time I didn't have to sit and wait after because I wasn't ready to stand up. He finished and I was out the door!

Rude unprofessional in training? Staff that after waiting 40 minutes!!!! Had gotten blood from 3…read moreindividuals. Unbelievable actually. We ended up leaving after 40 minutes. Don't waste your time to go here.

This is about the the lab on Airpark. 1. Their fax system that doctors use to submit orders has…read morenever worked for me. 2. Complicated orders with unusual codes seems to break their system. 3. I schedule two or three appointments over as many consecutive days so that I have a backup when they make me wait too long or have a system failure. 4. The techs are good but their system is not. Seems like a corporate thing.

Just like anywhere else medical in this city, everything is AI so that snowballs down to no…read moreaccountability. No one to help you just a screen saying we can't find your appointment. So the online appointments suck! If you don't care about that, at least there phlebotomist are nice

This place is very "dysfunctional" and should not be in business!!!…read more If I could, I would give it a 0 star rating!! I had a morning online appointment today on 6/4/25 I waited in the online waiting room for 12 wasted minutes of my time!! The new employee Kaesha "forgot to log in" for my appointment and who did that hurt!! More importantly, when I called to express my frustrations, the employee "Alicia" at Lab 24, wanted to take NO accountability for "Kaesha's mistake and favored Kaesha saying how she's new etc!! Alicia kept "over talking" me and was very rude! Then Alicia "assumed" I wanted to reschedule with someone else but didn't know I would NEVER want to PROFIT them again!!! Alicia "Hung up" on me ignoring my plea after plea for a "formal grievance"

My elderly father has serious mobility issues. Transportation to labs for bloodwork plus the…read moreprocessing and wait can be tough, even with appointments. I am unable to relate how stressful and exhausting the anticipation of these appointments are for both he and my mom. After asking several folks in the same situation about what to do, where to go, the overwhelming answer was , "Lab 24.". So, thats where we went. Wow, just, wow. Right from the get-go, mom was able to speak with a real person for the appointment, not having to sign in on a computer (This is a HUGE deal). She was able to share with them dads disabilities and her concerns. They absolutely went above and beyond, accommodating dad and reassuring mom. They were professional, approachable, and friendly, even providing us with cold bottles of water. His labs were drawn without a hitch and we were on our way home! I will be sharing this story and recommending Lab 24 to everyone. They have earned my families loyalty and trust. I applaud Lab 24 and its amazing staff. The policies you have in place which allow your staff to shine is impressive. Please know your staffs kindness made a HUGE difference in our families life. Thank you so much, Sandy

Kelley was amazing! Professional (wore gloves) & very nice! Place was clean & smelled wonderful!read more

I requested that my ex take an alcohol etg test (court ordered). The woman who always answers…read morephones is extremely unprofessional and sounds like she's on drugs herself. He took the test 05/03/2022. I called multiple times throughout the past two weeks and always got a run around. First, the new testing site they send everything out to was the issues. Then, an employee being out on maternity leave was blamed. I called a final time this morning and was told they still didn't have the test back. I was originally promised a 72 hour turnaround max! Do not go through these people.

I live in North Redding and this Quest location in Shasta Lake City is super convenient. I made an…read moreappointment in the phone app and an hour later was being seen by Debbie H who was super friendly and efficient. She drew my blood like a pro and we enjoyed a nice conversation. I'll be back for my next blood tests without question.

This is one of the best places to get blood work done. The people here are very professional and…read moregreat at what they do. I go out of my way to come here when I need lab work done. Always reccomend family and friends to come here. They always are fast and fabulous when drawing blood. One stick and a steady hand and you're done. One time I had 14 large tubes taken and not once did my arm feel discomfort.

I went there three weeks ago for x-rays and still have not received the x-ray report, nor has my…read moreDr. I was initially told it would be 7 to 10 days. They obviously are having problems meeting their own timeframe. You might want to try somewhere else if you're in a hurry

Called to get a screening mammogram and was told they are out until October, which is 6 months out…read more This is absolutely ridiculous. I asked about a cancellation list and they were out just as long. What if you're a women with a lump and concerned you had breast cancer? Just sit and wait 6 months. Seriously. MDI was much more efficient and I was able to schedule a mammogram within 6 weeks. Since Dignity took over MDI, the efficiency and care has definitely gone downhill. Very sad for our community. Cathy L