Having an appointment doesn't matter. A lady walked in before me without an appointment and was…read moretaken before me. Now waiting 15 minutes for my appointment asking staff when I would be taken told in a little bit while hearing staff laughing and talking instead of working. I made an appointment so I didn't have to wait now I'm going to be late for my next appointment. My friend warned me about this location and now I see what she means!

From the owner: The Quest Diagnostics difference. Bringing together quality, speed, and technology to power…read moreadvanced, affordable diagnostics for all. No trade-offs required.

I would like to make leadership aware of an extremely unpleasant drop-off experience I had today at…read morethe Quest location at 2417 Welsh Rd, Philadelphia, PA 19114. Upon arrival, a blonde female staff member asked if I was there for a nurse drop-off. I explained that I was with Getlabs completing a Quest drop-off for one patient with three separate specimen bags. All specimens had already been processed, and each bag contained detailed information identifying what was included. The staff member appeared frustrated and repeatedly went back and forth to the back room, sighing and stating that she did not know what I was giving her and that this was a new process. She later returned with stickers and questioned why I had not been provided stickers to identify the specimen bags. I explained that I had not been provided those stickers and showed her that each bag had been appropriately marked for collection and storage. Photos of the specimens and documentation were also uploaded to the patient's appointment in the Care app. What concerned me further was the way patients were being addressed during this interaction. Several patients were having difficulty with the kiosk, and the staff member responded impatiently, telling them that she was already helping someone and that they needed to wait. A gentleman who appeared to have a language barrier politely asked for assistance with the sign-in process. The staff member responded, "What do you not understand? It's in your language," before walking around the counter to assist him. She then walked away visibly frustrated, sighing loudly, and went into the back area to discuss the interaction with another staff member. I was unable to obtain the employees' names because both staff members were very brief in their interactions and repeatedly returned to the back area as the waiting room became busier. I understand that there may be new or unfamiliar procedures surrounding Getlabs specimen drop-offs, and I am always willing to provide clarification or follow any additional requirements. However, I felt the communication, professionalism, and customer service displayed during this encounter were inappropriate, particularly the manner in which patients who needed assistance were addressed.

It became the worst location I have ever been, the staff are rude and have very bad skill, they…read moreattempted to draw four needles among the three employees before completing my blood draw

I've been dealing with oak street for years and now there service has been horrible. Staff lie to…read moreyou about when your medication is wen sent to pharmacy, or your insurance company. I've called many times trying to resolve this issue.

I had a gout flare up and I called oak street health starting around 7am to see if the doctor would…read morecall in a prescription for me since I've had a flare up before and all the details are in my chart. I would have gone into the office but my foot was in such pain that I could barely walk. I ended up calling 5 times because each time they said the doctor would call me back. Here it is 7PM and my pharmacy closes at 8PM. I am so disappointed because Oak street health supposedly specializes in seniors and in this situation I feel like they didn't consider my age or the amount of pain that I am in. I will not be recommending anyone to come there because of their lack of care in considering the age of their patients.

I always go to this lab corp there are two close to my house one is on Frankford Avenue but this…read moreone which is slightly further I would always drive to as they're really quick here and efficient appointment or no appointment they're fast and get the job done without any issues in fact the one time I forgot to fast and the lady explained to me how the test wouldn't be as accurate which I should have known anyway but I forgot and I ate ! So I did reschedule and come back - -and I had much more accurate test results Very good workers here

While I have been to this place before today stood out to me. I got in and out in under 30 minutes…read moreand the nurses that were there were all really nice and trying to make sure everything moved along quickly! They also explained everything well, so that the process could move along quickly. If you didn't have your paper work you were asked to go back to the waiting room until you got it, so you didn't hold but the 15 other people waiting.

They are so damn rude in this place. The lady at the front doesn't even want to help people out and…read morewhen they ask questions she is very rude and nasty to them. Some elderly patients and even people who speak other languages don't know how to use the computer to check in and just dismisses them. Do not recommend this location!!!

Check-in was fast and you check in on a computer and they called pretty quick after check-in and…read morethe best thing was they're open on Saturdays so if you need to get blood work done outside of Monday through Friday, they have weekend hours which is great for us working folk.

This is my second time at this location and im never going back to Bustleton ave. Oxford is great…read more Today, the lady at the desk barely had me sit down. She called me back, processed my insurance, did the stick and she could have been one of the people with the needle and the balloon. Idk if u seen them but all the medical office workers try to not pop it and most fail but the doctors (and they all look like plastic surgeons, how they angle it low like a botox injection) thats what she did.. never had a stick i didn't even feel pressure from. I went to medical assistant school and i was a guinea pig), u can just tell the lady is so good she dilldik3mmp

I have been coming to this location for routine lab work for years. I am unsure what they have…read moredone, but my last two visits have made me realize why they always have openings. They newly require Masks (never had to use this prior to my last two visits). Not a big deal, but they never have any available, so if you forget it, you have to go back out and find one before they will even check you in. I completed the appointment sign up (they do walk ins) online as well as checked in, and they still asked me to do the process when I arrived the last two times. The young girl at the counter is short with clients, and it seems like she wants to do the least amount of work to help you. The saving grace of this place is that it's a convenient location right off of the Roosevelt Blvd, and the phlebotomist who takes the blood is at least very polite and efficient. Love the convenience, but check-in has now become not worth going to this location.

Be aware if you're planning to get bloodwork tests at this location. When I went to my 11 am…read moreappointment today, a lady who wore a hijabtook probably stabbed my vein because it truly hurts. I have way more blood lost afterwards shown under the bandage than when 10 vials of blood were taken for my other prenatal prescreening tests. Before she took my blood sample, I asked her if 2 vials of blood is taken today. She said, you're pregnant so you will have to get ready for a lot of blood to be taken including getting an IV from the hospital. I just asked a simple question but this treatment from this staff because she's having a bad day or purposely want to get me "prepared" for pregnancy is just unacceptable. If I get a serious bruise or inflammation/infection from this appointment, I will consider filing a formal complaint for discrimination against pregnant woman and unprofessional misconduct.

I needed to leave a stool test. For this I had to wait 2 hours. There is no one at the register…read more Patients' time must be valued. Is it really difficult to accept a stool test and let it go?

Went to Quest for the first time in PA and had a great experience. Walked in for a titer test and…read morewas done within 20 minutes. Phlebotomist Dwayne was fantastic! Very personable and helped me navigate some confusion about my insurance. I'm from out of state for school and his help made things go much smoother! Ask for Dwayne :) He's great at what he does and is a fantastic person! Smooth blood draw too which is always a plus lol.

very racist here. the guy in the wheel chair skipped me purposefully and said my name completely…read morewrong then laughed. Then told me ima keep on waiting while everyone else get put on. I had scheduled my appointment for urgent blood work the day before. This is very unprofessional and very concerning.

I love the fact that at this location, when getting a MRI, I can stand or sit, for whatever test…read more The technician was awesome and funny. The receptionist was very nice and helpful. That's why I won't go anywhere else for my Imaging . Advanced Diagnostic IS the place for all your imaging

Tried to make an appointment today and was told all locations were closed and not taking patient…read moreappointments. They gave no additional information.