This review of 9331 Old Bustleton Ave. I have visited this location twice in the last three weeks. The first time was busy as all else, but I had already made an appointment, then came in early, and was in and out within the hour. The second time I was in and out in 15 minutes with no real wait time. The woman who did the bloodwork answered all my questions when necessary and only had to poke me once with the needles--which after having several other people try and draw blood, she was easily one of the most successful on the first attempt. I will be returning in the future until something changes. Plus the ladies at the front desk are hilarious. read more

They are so damn rude in this place. The lady at the front doesn't even want to help people out and when they ask questions she is very rude and nasty to them. Some elderly patients and even people who speak other languages don't know how to use the computer to check in and just dismisses them. Do not recommend this location!!! read more

Check-in was fast and you check in on a computer and they called pretty quick after check-in and the best thing was they're open on Saturdays so if you need to get blood work done outside of Monday through Friday, they have weekend hours which is great for us working folk. read more

After reading the previous comments, I was curious as to how this location would do. My usual location was booked for a week, and I wanted to get the test done. My appointment was for 11:00am. Walked into the office at 10:50. I was taken back to check the paperwork at 10:55. I was taken to the patient room a few minutes later. The phlebotomist came in at 11:03. She was cheerful and was laughing about something as she came in. We had a delightful conversation while she set up and asked the usual questions. Minimal discomfort with the needle stick. I was out of there at 11:10. Very nice experience. My only criticism would be that the sign in kiosk did not work (big deal) and that the waiting room could use a paint job. I would go back without hesitation if my usual place was booked. read more

This is the absolute worst facility to get your blood drawn. This place is like the 'McDonalds' of blood testing, but much worse. The place is always PACKED with people. So I recommend making an appointment. But my last visit was the worst. I came in on April 27th. The workers here are all female, and extremely rude and unprofessional. They enjoy gossiping to each other about work, or checking their phones, than helping the customer. I literally waiting 20 minutes waiting in patient room 1 so the workers there could figure out what pizza they wanted. It was absolutely ridiculous. They spent 20 minutes figuring out which pizza place they wanted to order from. Then they had to call and place the order. All while I waited in the patient room so they can make sure they get their 'crispy thin crust pizza'. They treat themselves better than they treat the patients. Next they always mutilate my arms when I come here. This last visit was the last straw. They had to take 30 vials of blood and they pricked my arms 9 times to get it. My phlebotomists (if they are even phlebotomists, I have no idea, I doubt it) had to call backup because she couldn't figure out how to do it. Sad! I will never in my life go to this location ever again. From waiting in the patient room so they order their pizza, to them mutilating my arms. They should be ashamed of themselves for their unprofessional behavior and they should all be fired because they obviously care more about themselves, and NOT the patient. Be warned: when you come here, you are on THERE time. They aren't on your time. You aren't a priority. You are simply cattle to them and they care more about what kind of pizza they are ordering at lunch than doing their jobs! read more

Labcorp - LabCorp's handy work. This is the second time they did this to me. - Laboratory Testing Near Me - Philadelphia, Pennsylvania

Please do not go here. It's unorganized and the front desk is rude. I understand there are restrictions with COVID, but there are no signs posted in the office & when the patients don't follow them they get screamed at to leave and wait in the lobby. Also while it's packed the girls behind the front desk are on their phone not paying attention or talking. read more

Well the waiting room is large and bright, has a TV, and plant life, which is an improvement over their competitor Quest Diagnostics. The staff are hit and miss, either they are annoyed at the entire world and all its inhabitants or they are pleasant and seem to have some care about your well-being. They are a full range specimen collection site. They will take everything from your blood and pee to your hair samples for testing. read more

Came here to do a quick drug test for my clinicals. Looked online and called to see when they close and it said 4pm. Arrived and the secretary was right off the bat rude to me and told me drug testing ended at 2pm (I got there at 2:10). She said I should have called and I said I did. She said I was wrong about the time and I said, "no shit" but the website and phone call told me different. She told me off and basically turned around and ignored me until I left. Came in next day and the line to wait was incredibly small yet long. I was instructed nicely on what to do but when I was finished, no one was there to tell me what to do! I stood there, holding my cup of pee and not able to even wash my hands because they said so! Disgusting! Once done, I got the hell out. The room is in need of repair. Smells like stale body sweat and the wallpapers are peeling off. Movie wasn't even playing on the TV - it was stuck on replay on the home screen! Not great if you were waiting an hour. One good thing: results were fast. read more

This used to be a pretty good place to get lab work, but in the last couple years they have gone down hill. The gaggle of registration people at the front window are RUDE. I tried to ask a couple questions and every response was "have a seat." I went in for some tests 6 months ago and they failed to enter all the requested tests into their computer system, but actually did some tests NOT requested. I had to go back again the following month (after my doctor received the incomplete results) to try again. Additionally I had to return a third time to provide yet another sample (insufficient quantity, etc.) Of course they billed my insurance company hundreds of dollars and tried to bill me for THREE co-pays (for each visit.) I finally got through the gauntlet of minions to someone in their management team that seemed to understand the problem and correct my triple billing. I paid my co-pay and thought I was done. Months later I go in for some pre-op testing and the registration clerk kicked me out because she thought I still owed money. I called their billing department and "everything is straightened out now" only to go back the following month and get kicked out again. Spend another couple hours on the phone with them and I'm back to square one with the triple billing from 6 months ago! Very frustrating. I ended up paying AGAIN because they threatened to screw up my credit rating. I still feel it is illegal and immoral to extort repeated co-pays when it is their fault that I had to make repeated visits. Maybe that's part of their business plan? The only good news is the phlebotomist that acquired my blood was relatively proficient. 2018-2019 update: They now require your credit card in advance so they don't have to bill you. They just charge whatever they want and you need to contact your credit card company if they overcharge you. read more

Came here at 8am on Saturday for a blood draw. There must have been 50 people in the waiting room already. There weren't even enough chairs, so people were standing against the walls. I managed to work my way to the electronic check in kiosk, and after 15 minutes managed to grab a chair. After waiting 40 minutes, the receptionist yelled out that people woudl be called back for their blood draws in the order in which they had written their name on a paper sign in sheet. I went to the desk and explained that no one told me about the paper sheet, and that I had been waiting 40 minutes already. The receptionist responded that she had no way of knowing whether what I said was true, and that I should add my name to the bottom of the list. I waited another 45 minutes before I was called back. No one apologized. read more

this is a review of grant and boulevard location. which isn't allowing me to post a review (fishy.) horrible. employee wouldn't look up my bloodwork order in the system, but claimed she did, right to my face when i could see she hadn't because i was with her the whole time. but twice repeated she did. then had to get my doctor's office on the phone and hassle them and have them fax it over. they said they put it in the system but faxed it too anyway. so she's not just hassling me, she's hassling my nurse practitioner. then the employee went on the computer to put it in, and low and behold there was the order that was there all along she allegedly looked up but wasn't there. at which point she denied she ever said she looked it up. just crazy. and then meanwhile two other people had come in who i had to wait for... so 50 minutes later, after initially arriving with nobody in front of me, finally get my bloodwork. also she said then she had to destroy the extra order, even though it's repeat bloodwork for thyroid. so now i have to hassle my doctor again. it's like they go out of their way to be difficult because it makes them feel powerful. sad. read more

Labcorp - for one little vial for thyroid level - Laboratory Testing Near Me - Philadelphia, Pennsylvania

Worst service ever. It takes forever and it seems they are slower when there are more people. Look for another location, these people are lazy and unprofessional. read more

I didn't think it was possible to get worse than Quest Diagnostics but here you go. The positives are that the waiting room is bright and there is a big screen tv. Those are the ONLY positives. I arrived and was completely ignored as I signed in. No hello. Not even a nod. The receptionists was not even busy. They called me back to check in and when I was done they told me to have a seat back out in the waiting room. I asked about the glucose drink and when they wanted to give that to me as I was there for a Glucose Tolerance Test. The girl was very rude. She told me that that's not what the lab work stated and told me to call my doctor. I was on hold with them when they called me back to get my blood drawn. The Labcorp girl told me that if I didn't hang up right away and go back that I was going to lose my appointment. I went back and when I was done called my doctor back from my car. The Medical Assistant confirmed that I was right and they did do the wrong blood work. I went back in and gave the receptionist the phone to talk to my doctor. She was very rude to the Medical Assistant and me arguing with both of us. In the end she was proven wrong when I saw the original slip and it did have the Glucose Tolerance test on it when Labcorp said it didn't. They messed up and got nasty with me and my doctors office and never apologized. I wish my insurance never switched labs because they are rude and ridiculous. read more

Sitting in Labcorp as I'm writing this review. Staff was very short and rude. The entire time I was there I listened to the employees talk about wanting a new job (expletives included) and how they were so much better than this. I know a lot of people aren't happy in their jobs but to talk about it in front of a patient was very rude. The only reason this place gets two stars is because I could have been in and out if I had produced enough urine. read more

First off - the parking lot is a disaster. Totally filled with unavoidable potholes. I had made an appointment days before so I would not have to wait a ridiculous amount of time as the room is always packed to capacity After my appointment time came and went for over ten minutes, I politely asked and one staff member rudely advised another that I did not have to be seen until 15 minutes after the scheduled time. Ok 15 minutes is not all that long but I objected to the rude way in which it was handled. Honestly, Quest was definitely better. I will definitely add some drive time to find another location as this was not the first time this has happened at this location. Overworked rude front desk staff for the most part and while I have been told I have "easy veins" by other lab techs I experienced quite a bit of pain when my blood was drawn and my arm is a black and blue mess to top it off. read more

Horrible place. We had to take my 14 month old granddaughter there to have her blood drawn. After sticking her on 1 arm & poking around, they tried the other arm, poked around & then finally found the vein. Another nurse had to come in & help. They weren't even pleasant or sorry that they couldn't find the vein. Heard 1 staff member saying we are making a lot of mistakes here. I would not take a dog there & will never go there again. Quest was so much better. Don't go to the one on Bustleton Ave read more

Had a 7:30a and 7:45a appt this morning. There were three check-in machines and lots of frustrated people at this location. Labcorp really needs to understand its demographics. Most present were senior citizens, either with reading/hearing difficulty and or, not computer savvy. Finally a tech came out and helped move the process along. Technology is the way of the future, but dont just throw your most serviced and vulnerable population away! read more

Not worth any stars. Made my husband first time appt today for blood work. 2 women apparently don't like their jobs because were ignorant & couldn't be bother to reply "good morning" back! Husband asked simple question, never there before, on signing in with a very ignorant reply.."read the sign at kiosk"....walked out & never got blood drawn. I reported to our family doctor will never use that location again or for that matter LabCorp since their employees representing the company cant be bothered! If you don't want to do your job or be at your job stay home! read more

So I've been going to this location for a few years and other than a long wait time when you don't schedule an appointment I don't ever seem to have an issue. Today I had an appointment at 8:15 and I got my blood drawn and was out of there by 8:30. I usually struggle with getting blood drawn so I always request a butterfly needle, when asked if I could have one used on me I was told no but then the tech shut the door and snuck a butterfly needle for me. Of the times I have gone here I was the most worried this time due to the reviews but don't let the reviews fool you, this place definitely has made some changes for the better. read more

I walked into the lab at 12.30 pm located on the first floor of 9331 Old Bustleton Ave today. I just wanted to know if my lab order is with Labcorp or Quest. I walk to the front desk, wrote my name and the front desk receptionist asked me what do I need. I told her I only need to check if my lab orders from my doctor is with labcorp. She told me to wait and I will be next in line for someone to help me. In my mind I know it should take less than 5 seconds to check. I will be happy to wait if the wait is not too long and so I waited in the waiting room. I waited for 17 minutes and it was 12.47 pm. In the 17 minutes at least 3 people walk out and 3 people walk in. Then I walked to the front desk and asked her what is happening. She quickly said "OK you can come in now." When I was about to walk in another lady walk passed me at the front counter to sign in. I walked into the office and sat in the receptionist cubicle. Then suddenly the office manager, Tiara, told the receptionist that I should go back out and allow that lady who just walk in because she had a 12.45 pm appointment. I was shocked that she or the office manager cannot take 5 seconds to check if my lab order is in the system. The office manager was scolding the receptionist for allowing me into the office while the lady who just walk in have a 12.45 appointment. The office manager insist that I go back out to the waiting room. So I obediently walk back out and another 3 minutes later I walk back into the office. This time I sat in the office manager's cubicle and I asked her what is her problem. She said she overheard everything and I jumped queue. I told her I would gladly wait and respect someone who had an appointment. I am willing to wait if she tells me if I have a blood work order. What is the point of waiting and find out later my blood order is in a different lab? Then I gave her my driver's license and she told me I do not have a blood order in the system. It took less than 2 seconds to look it up and she wanted me to wait more than 20 minutes just for this answer. Then I asked her I need to speak to the manager and she said. "I am the manager." Then I said, "Give me your supervisor's name and number. I want to file a complaint." She wrote down her supervisor's name and number. I asked her for her name and she shouted Tiara. I asked her to write it down but she doesn't want to write it down and said she is too busy. I asked for her name a second time and she just yell out her name and was extremely rude. I am assuming it is Tiara. She is not willing to spell it. I called Shea and reported the incident to her. She was apologetic and told me she will speak to Tiara. Please do not go there if you don't have to. read more

Wow after reading the reviews I was a little scared to go in! I know everyone's experience is different but I was checked in and taken back for the first part of a test almost immediately. When it was time to go back I was taken in, no muss no fuss and done. The staff is pleasant and certainly not a problem today. Thumbs up to this location and it's staff read more

I am not satisfied with this place, this Lab use to have excellent customer service and now it is sub par, they ran out of the test kit that was needed. I questioned the staff, asked for another appointment, should I come back, etc but they just left me standing there, literally, no real help or any information was given. I left very confused read more

Lab Corp is a total unprofessional company that only worries about money. And not a persons health. I had the same insurance for the past 8 years. With a 0.00 dollar deductible or copay. They said I owed 26.00 for blood work 2 years ago. And would not see me until it was paid. I'm in poor health and on oxygen and had to stop my medication and get blood work done to change medicine. ASAP. But LabCorp put 26.00 before my health and turned me away. 26 .00 is worth more than one persons health. Thanks LabCorp you piece of crap read more

Terrible place to get blood done. Idk why we have to pay for this kinds blood technician work here. They are so rude and nasty. They are just talk each other and let's patients just sit at waiting room wait and wait for hour and hours. DON'T come here. And idk why this company hired all this nasty technician work here. I'm sit here waiting. And I see they yell at the elderly. I come here this time is the 3rd times. I give them a change. But they are still the same Nasty. This company should do something. Outside there not easy to find a job. But this people work here no educations and act like TRASH. People work here VERY RUDE AND RIDICULOUS. read more

I visited LabCorp norrsitown 3 weeks back and still waiting on my test results when i called the online helpline a week back they said its been mailed and today they are saying they dont have my apartment address.. 1. If they didnt have my complete address when didnt they ask me when i went for my tests... 2. if they missed it on test day when i called why didnt they reconfirm.. spoke to their floor supervisor Michelle and she was not apologetic at all.... its disgusting that people do this even for medical issues.. read more

Good afternoon, I have used LabCorp for years and I think they do a good job for the amount of people they see on a daily basis. I myself had to wait to get my blood drawn but not excessively. Also when taken in the back I was shown nothing less than a courteous staff. As far as the actual blood draw I have no complaints. I would say these technicians are efficient in their work and their response to my questions. I give them a 4 out of 5 rating. read more

I went to the branch at 1703 Broad St,The staff seemed totally unprofessional. No one has ever had a problem drawing my blood as my veins are very prominent. A needle was first inserted into my left arm and it was painful which is unusual. The "phlebotomist" said my blood "wasn't flowing." She then inserted the needle into my right arm where I now have a hematoma the size of a grape. This is now 12 hours later and my arm is sore as hell with some nerve pain. I had one of my students who is an RN look at it. He said that in the left arm she seems to have hit the wrong spot and most likely the blood was "flowing." He said on the right side she appeared to have pierced the vein and entered at the wrong angle. To top it off, she was yelling out to the receptionist (and in my face) while drawing blood. This experience was simply outrageous. The "technician" was inexperienced and obviously poorly trained. Unfortunately I'm stuck with lab corp with my insurance. I'll try the North Broad St.branch which seems to have better reviews. read more