For over four years I have received excellent care for leukemia at FCCC but have encountered…read moreunprofessionalism when trying to navigate to other departments. On a recent first visit to the Gastroenterology Dept, I parked in the East Lot for the first time and walked up the ramp to the main building only to find two elderly men sitting behind the desk in grey uniforms that appeared to identify them as part of the Maintenance Dept. When I asked for directions to the Gastro Dept - they had NO IDEA! Next, I approached a staff member at a desk outside the entrance for Breast Cancer patients. She pointed me in the direction of the Young Pavilion. After a VERY LONG walk that took me in almost a full circle, I finally found the Gastro Dept - only to be greeted by a receptionist on the phone who refused to make eye contact of acknowledge my presence in any way. I would've be happy for just a smile - but NOTHING. After sitting for a while, I went to the rude receptionist who was still on a call that was - apparently - more important than greeting patients. I stood over her until her finally made eye contact but not with a smile. Instead, she snarled, "I'm on a call! This lack of staff training is inexcusable at a nationally recognized cancer hospital!

Ever since Temple took over, everything has changed and it's not good. The old Fox Chase staff was…read morevery professional, compassionate, and friendly. Where did they go??? The new Temple staff especially reception is loud, rude, and totally unprofessional. The wait time is also long. You take the time to arrive on time, but then wait over a hour to see your doctor!

The first thing you need to understand in today's world is that medical care and hospital care is…read moreimpacted by volume blended with staffing issues. If you do not have patience ... you will end up not being a good patient nor a positive reviewer. That being said, we had ABSOLUTELY NO PROBLEM in scheduling the cardiac testing for my daughter who has a developmental disability in addition to the current questions about her heart's health with Jefferson's team and they followed up the initial e-mail with a phone call verifying the information including the time at which we needed to arrive. From the very first stop along the day's journey all we received were smiles and professionalism mixed in with the right amount of personal interaction and conversation. Did my daughter have to wait in a hospital gown for more than an hour not knowing exactly when she was going in for her procedure, yes but staff regularly checked on her with smiles. They talked with my daughter always doing their best to calm her nerves and her fears. The American public needs to learn the word PATIENCE and put it into practice because impatience at times causes folks to miss the positive care providers are attempting to give. As we prepared to get the procedure done one by one of the "surgical" team came by to share information and to ask if we had any questions or perhaps even more importantly if we had any concerns. The anesthesiologist really calmed my daughter by showing her a scan of her arm. We obviously were not present for the procedure but before our daughter was awake the head of the team was sitting down with us to explain everything that went on. She even removed her scrubs providing a more personal feeling to the conversation (If she doesn't remove her scrubs for post operative conversations all the time, I would highly recommend it because with a sea of scrub covered humans it was nice to hear the report from a physician dressed like we were. It was a great touch!). Yes, we had to wait and wait and wait until our daughter's readings were acceptable. We were so ready to leave and our daughter wanted to get dressed. And, yes we were not in a comfy private room but what mattered were the smiles of the staff and their friendly quick chats with us about our daughter, about their work histories and their families, and just about life. That's the way it should be! It would be so wonderful if no one needed cardiac care but if you are in Philly or South Jersey or the Delaware Valley our experiences tell us that Jefferson is the place to go!! A definite FIVE STAR review!!!

Unless you are willing to wait, please do come. Appointment check in is 10:45. Appointment time is…read more11:00. Currently typing this at 11:45. Still sitting here waiting. If it wasn't for my mother's health, I would walk out. I understand with everything going on in this world, every where is backed up. But please don't set an appointment for someone to make them wait over an hour. I questioned the receptionist at about 11:30, just for them to tell me there is one more person in front of us. I don't understand how scheduling at this facility work. I work in the service industry, this is ridiculous

I've be been to Temple and Jefferson hospital for MRIs aand this location by far is the most…read morepleasant, professional, personable and organized. I did arrive late and Ms. Brittany said no worries that I would be next. I was so happy because I didn't want to reschedule. When I arrived the office was warm and Ms. Brittany was very friendly. We had a couple of side bar conversations about the state of the world we live in. It was nice to just talk to someone. The process for the procedure was seamless. My paperwork was partial complete so it took me no time to finish. After waiting I was quickly seen by the technician. She was very personable and sweet. She explained the procedures and what I needed to do to get great images. During the process I fell asleep. She told me one of the images had to be done because I moved. I knew I had moved when I woke myself up. She redid it and within 5 minutes I was done. She then explained that a copy would be sent to MRCP and I asked for a copy. She did the copy of images literally in 3 minutes. By the time I came back from the restroom she was done. This was a easy experience and if I ever need an MRI I am most definitely coming here and you should too.

Top quality service, the staff is amazing. Ms. Tiffany and…read moreMs. Britney were so kind, knowledgeable and understood the importance of treating patients with good care. From the very first call, I've received nothing less than excellence. Highly recommend. They made this experience for my mother so much better. Thank you, Ladies!

If you work in a healthcare industry, I would think your first priority is to care for ill people…read more I had scheduled an 8 AM appointment and arrived to see the waiting room packed. I registered and went to my car. I saw an older couple arrive and the man had trouble getting out of the car. I told his wife that it was packed inside; they didn't have an appt. because she said blood work was needed at the last minute. I told her she could use my appt. We entered LabCorps; she registered. We waited for a few minutes for someone to come to the window to help us. I told the healthcare worker that I was giving my appt. to this man. She said that's not the way we do things. She would not talk to me and just kept repeating that. I was very disappointed that this woman could not see that sometimes you can do things differently. I left because I thought at least he would be one person closer to getting blood taken. We need to be kind! We need to think of others!

Needed a Hemoglobin A1C test done. (Blood Sugar) Provided Doctor issued paperwork. Was told…read moreMedicare won't pay for it. Was handed a paper to sign to agree to pay for it. Told them I DON'T want the test done. Went home and checked online and found Medicare Part B, which I have, will pay for TWO A1C tests per year if ordered by a Doctor. Either their system isn't up to date or the employee got it wrong.