If you come in early the wait time goes by pretty quick. There was about 10 ppl ahead of me and was…read moreout within 20 mins. Only complaint is there is only one kiosk area to check in.

Excellent experience. Was greeted professionally upon entering with no long wait. Staff extremely…read morecompassionate and competent. Tiera did a great job with the blood draw and made what was a dreaded experience pleasant. Very happy I chose this location!

no zero star as an option so here we go:…read more I went to the Labcorp in Gambrills and had yet another extremely unprofessional experience. When I walked in, there were no other patients waiting and no receptionist at the desk. I said "hello" because no one was in sight, and instead of being greeted, I was yelled at from the back to "sit down," in the same tone you would use to command a dog. Only later did I realize that the person yelling at me was not only the receptionist but also the one who would draw my blood. She was rude from the beginning and even admitted she hadn't had a chance to go to the bathroom, but she took that out on me by raising her voice and snapping at me simply because I said hello loudly enough for someone to hear. When my phone died and I needed help contacting my doctor, she refused to call, refused to even look up the doctor's number, and offered no support at all. This came right after a horrible experience at the Labcorp in Bowie, and although the dynamics were slightly different, the level of poor professionalism at the Gambrills office was just as shocking. Between being yelled at for just trying to get someone's attention, treated like an inconvenience instead of a patient, and denied basic help with contacting my doctor, I left feeling disrespected and unsafe. I also called Labcorp corporate about these issues and discovered that, just like with the Bowie location, nothing meaningful is done to address the problem. At this point, it is clear to me that there is a serious culture and training issue, not just "one bad day" or "one bad employee." As someone with experience in business consulting and professional development, I know this location can do much better. With the right training in empathy, communication, and patient care, you could dramatically reduce complaints like mine and rebuild patient trust. If leadership is serious about improving the culture and customer experience here, I invite you to contact me to discuss concrete steps to fix these issues. Sincerely, A concerned patient and business consultant

Gambrills Labcorp Fails Location: 2401 Brandermill Blvd, Ste…read more160, Gambrills, MD 21054 Visit date: 9/17/25 I was slapped by the phlebotomist when attempting to assist her with holding the gauze while she attempted to tape it to my arm. As a result, the bruising post-puncture was worse than usual. Healthcare in the US has become so rude and unkind. Labcorp staff is consistently guilty of bad care. Why do these people work in a business whose customers/patients irritate them? I don't need to be subjected to such bad behavior.

Doctor ordered bloodwork, ugh. You know how these places can be. But not this one! Make an…read moreappointment online - easy. The appointment was at 9:00 AM and we were back out the door at 9:10 AM. I will continue to use this location when blood tests are needed in the future. Totally stress free and NO waiting. Plenty of parking, enter the building on the back side of where the Green Turtle is.

It had a clean & tidy sitting area. The ladies there were very friendly, and that is the main…read morereason for the 5 stars. I really appreciated their efficient, prompt and pleasant service. So glad this office is close by!!

No receptionist or desk person to answer any questions. Not even a buzzer button to ask for help…read more Some handicap and elderly are not always electronically savvy! Stop being cheap hire a receptionist.

Tried to go here today for a blood draw. Phone # does not work and other websites state this…read morelocation is PERMANENTLY CLOSED. Went to Labcorp in Walgreens on Solomons Island (Edgewater) instead A+++++ Experience with Victoria.

I've had hit-or-miss experiences with Quest, and I've had to get a LOT of blood draws in my days…read more.. (regular check-ups for health reasons). I'm happy to say, though, this location is top notch, especially recently. I'm not sure I would have said that before they moved from just down the parking lot, but this location suits them better I guess. My last draw was just before their lunch break, which I felt bad about, but it was the best time I could find. They were super cool with it, though, and expertly drew my blood with minimal pain and zero discomfort afterwards! Not always a given, to be honest. Sometimes, you get a bump or a nasty bruise, but this one barely left a mark. Their staff is efficient, but friendly. They explain things very matter-of-factually and walk you through the process if you have any questions. Overall, nice experience, if you HAVE to get any lab tests done. Nobody is a fan of needles (right?), but they make the process almost painless (besides the needle).

My husband and I went to this clinic as walkins. We needed blood work done for his employer…read more Despite us walking in only moments after they opened, they were very friendly and welcoming. They were patient with us in getting us set up since we were missing paperwork that we should have brought with us. Both of the ladies who were working had to take turns trying to draw my blood because I was not hydrated enough and they were having a hard time. Fortunately, on the third try they were successful. I appreciated them explaining what I can do to avoid that issue in the future, and appreciate their patience and not just giving up and telling me to come back. There are plenty of Quest Diagnostics in the area, but we will definitely go back to this location if we have a choice because we appreciated their patience and kindness.

I was so lucky to have found them last minute I had a court date coming up and last minute I was…read morenotified I needed a legal/ court admissible DNA test. I called GraceLab Solutions and was able to get a next day appointment. Shanae' was professional, quick, and informative during the whole process. She also able to go to my son's father in Washington DC and complete his test. I will definitely be referring my friends and family who may need DNA testing!

From the owner: At GraceLab Solutions our DNA and drug testing lab stands as a beacon of precision and reliability,…read moreproudly offering DOT C-TPA and Pre-Employment services tailored to meet the rigorous standards of safety and compliance. When it comes to health and safety, the DNA of success is in precision. We offer same day, mobile, and in office appointments for your convenience. Our phone lines are open 24 hours a day, 365 to assist you.

A friend of mine needed sutures, and after going to three different urgent cares, this was the only…read moreone that was able to readily take him in and provide care. There was no one else at this urgent care so he was seen right away, and the doctor was able to give him stitches as well as prescribe antibiotics in a timely manner. They explained that he should come back in a couple days to see if there is an infection and then in 10 days to get the stitches removed. Everyone from the receptionist to the doctor was very kind. I would definitely recommend this urgent care.

Subject: Formal Complaint Regarding Misconduct, Medication Error, and Unprofessional Treatment…read more Dear Urgent Care Management/Administrator I am writing to file a formal complaint regarding a deeply troubling experience at your facility that occurred on Monday, 11-17-2025, and the subsequent discovery on Wednesday, 11-19-2025, that the medication prescribed to my child was not only incorrect but dangerously dosed. Provider name : Sau Win, PA-C I am a federal employee who brought my two sick children to your urgent care for evaluation. They were diagnosed with infection, and during the visit I was informed that the total cost of the prescribed in-house medication would differ from what had been quoted at the front desk. As I was currently furloughed and still awaiting back pay, I politely explained that I could not afford the unexpected increase and asked that the prescriptions instead be sent to my local CVS. The provider's response was not only unprofessional but humiliating, degrading, and completely inappropriate. She stated, "So if you can't afford it, why would you allow me to proceed with preparing the medication? It's already mixed" Despite my polite explanation and obvious embarrassment, she refused to send the medications to CVS, saying, "No, I already processed it and it's ready." When I reiterated that I could not afford the in-house cost, she replied, "Next time think about it. So what are you going to pay for?" She then threw the clinical summary toward me, walked away, slammed the door, and left me standing there--humiliated in front of other patients and staff. I also could not help but notice the stark contrast in how white patients were treated with patience and respect while my family and I were spoken to dismissively and with hostility. What is even more alarming is what occurred when I returned on Wednesday: your staff informed me that the same provider had prescribed my daughter the wrong dosage, one that was significantly too high for her age, and that your facility does not even carry the appropriate dosage for pediatric patients. Had I not been unable to afford the in-house medication that day, I could have unintentionally overdosed my daughter due to the provider's negligence. This is not a minor oversight; this is a serious medication error with potentially life-threatening consequences. I am extremely concerned that this provider's conduct--both the medical error and the retaliatory, inappropriate behavior--may not be an isolated incident. Her actions violated professional standards, jeopardized my child's safety, and caused avoidable emotional distress to my family. It raises critical questions about oversight, quality control, and patient safety at your facility. Given the severity of what occurred, I am requesting the following: 1. A formal investigation into the provider's conduct, including her clinical decision-making, dosage calculation, and treatment of patients. 2. A medication safety review to assess how such a dangerous prescription error was allowed to occur. 3. Documentation of the corrective actions your facility intends to take to ensure no other child receives an incorrect or unsafe dosage. 4. A written response to this complaint. I entrusted your urgent care with the health of my children, and this experience has undermined my confidence in your facility's ability to provide safe and professional care. I expect these concerns to be taken with the seriousness they warrant. I can be reached at 202-***-****or l*********@gmail.com should you need further information. Thank you for your prompt attention to this matter. I look forward to your response. Sincerely, Luisa

Staff were efficient and pleasant. I did have an appointment. I was in and out within 20 minutes or…read moreless.

TERRIBLE Check in process if you are tall( me) or a SENIOR…read more You check in at a wobbly pedestal where the screen is about 3 1/2 feet off the ground If you are tall it's hard to see the screen because they are low and light from the mega large windows blur the questions. Saw one senior start to cry because it wobbling so much her typing was affected. She told me she had to start over three times because of the wobbling causing in accurate typing. I helped her get through the process. Three people behind the desk didn't even offer to help her. LABCORP: You have to consider all types of people using you facilities. DO BETTER LABCORP.

Hope this clears up any confusion. This location is where they refer you to the "new building with…read morethe green roof". Professional, friendly staff. Appointments are on time and accommodating to specific needs. Been using this location for several years, many times.