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    Quest Diagnostics

    2.3 (6 reviews)
    Open 7:00 am - 12:00 pm, 1:00 PM - 4:00 PM

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    6 years ago

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    7 years ago

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    7 years ago

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    Labcorp

    Labcorp

    (23 reviews)

    no zero star as an option so here we go:…read more I went to the Labcorp in Gambrills and had yet another extremely unprofessional experience. When I walked in, there were no other patients waiting and no receptionist at the desk. I said "hello" because no one was in sight, and instead of being greeted, I was yelled at from the back to "sit down," in the same tone you would use to command a dog. Only later did I realize that the person yelling at me was not only the receptionist but also the one who would draw my blood. She was rude from the beginning and even admitted she hadn't had a chance to go to the bathroom, but she took that out on me by raising her voice and snapping at me simply because I said hello loudly enough for someone to hear. When my phone died and I needed help contacting my doctor, she refused to call, refused to even look up the doctor's number, and offered no support at all. This came right after a horrible experience at the Labcorp in Bowie, and although the dynamics were slightly different, the level of poor professionalism at the Gambrills office was just as shocking. Between being yelled at for just trying to get someone's attention, treated like an inconvenience instead of a patient, and denied basic help with contacting my doctor, I left feeling disrespected and unsafe. I also called Labcorp corporate about these issues and discovered that, just like with the Bowie location, nothing meaningful is done to address the problem. At this point, it is clear to me that there is a serious culture and training issue, not just "one bad day" or "one bad employee." As someone with experience in business consulting and professional development, I know this location can do much better. With the right training in empathy, communication, and patient care, you could dramatically reduce complaints like mine and rebuild patient trust. If leadership is serious about improving the culture and customer experience here, I invite you to contact me to discuss concrete steps to fix these issues. Sincerely, A concerned patient and business consultant

    Gambrills Labcorp Fails Location: 2401 Brandermill Blvd, Ste…read more160, Gambrills, MD 21054 Visit date: 9/17/25 I was slapped by the phlebotomist when attempting to assist her with holding the gauze while she attempted to tape it to my arm. As a result, the bruising post-puncture was worse than usual. Healthcare in the US has become so rude and unkind. Labcorp staff is consistently guilty of bad care. Why do these people work in a business whose customers/patients irritate them? I don't need to be subjected to such bad behavior.

    Express care Urgent Care

    Express care Urgent Care

    (14 reviews)

    I don't see the point in registering online if you don't get seen ahead of walk-ins. Maybe the guy…read morehad been sitting there for an hour, I have no idea, but, when you put their name and "Walk In" on a giant screen in the waiting room, you're asking for this criticism. Otherwise, the nurse and doctor were great and very informative. Just not happy with the registration process.

    I am a 19 year who showed up to this establishment after leaving work early at 8:50 pm 5 minutes…read moreafter they stoped taking "Walk-ins", I was in a very frantic state just wanting someone to check my vitals. I communicated that I was shaking, very lightheaded and felt as if I was going to pass out. I was completely unaware of what was happening with me. I did not feel there was a dire need in going to the hospital only to wait in a room. the woman at the front desk told me she's unable to take me and to sit and wait to see if anyone is willing to check me I sat for another 5-6 minutes and was told to leave because they are not able to help me. she then asked if i can drive or if I need an ambulance but there are doctors that can provide simple assistance behind the wall. I told her no and drove myself home. once I reached home my emotions were so high I started to have a panic attack and at that point and ambulance was needed. I am VERY unsatisfied with the care that I received at this establishment while I was the only patient in the office to tend to. If you have children or just going to get help for yourself I do not recommend your better off driving another 5 minutes up the road to Patient First!

    Quest Diagnostics - laboratorytesting - Updated May 2026

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