Subject: Formal Complaint Regarding Misconduct, Medication Error, and Unprofessional Treatment…read more
Dear Urgent Care Management/Administrator
I am writing to file a formal complaint regarding a deeply troubling experience at your facility that occurred on Monday, 11-17-2025, and the subsequent discovery on Wednesday, 11-19-2025, that the medication prescribed to my child was not only incorrect but dangerously dosed. Provider name : Sau Win, PA-C
I am a federal employee who brought my two sick children to your urgent care for evaluation. They were diagnosed with infection, and during the visit I was informed that the total cost of the prescribed in-house medication would differ from what had been quoted at the front desk. As I was currently furloughed and still awaiting back pay, I politely explained that I could not afford the unexpected increase and asked that the prescriptions instead be sent to my local CVS.
The provider's response was not only unprofessional but humiliating, degrading, and completely inappropriate. She stated, "So if you can't afford it, why would you allow me to proceed with preparing the medication? It's already mixed" Despite my polite explanation and obvious embarrassment, she refused to send the medications to CVS, saying, "No, I already processed it and it's ready." When I reiterated that I could not afford the in-house cost, she replied, "Next time think about it. So what are you going to pay for?"
She then threw the clinical summary toward me, walked away, slammed the door, and left me standing there--humiliated in front of other patients and staff. I also could not help but notice the stark contrast in how white patients were treated with patience and respect while my family and I were spoken to dismissively and with hostility.
What is even more alarming is what occurred when I returned on Wednesday: your staff informed me that the same provider had prescribed my daughter the wrong dosage, one that was significantly too high for her age, and that your facility does not even carry the appropriate dosage for pediatric patients. Had I not been unable to afford the in-house medication that day, I could have unintentionally overdosed my daughter due to the provider's negligence. This is not a minor oversight; this is a serious medication error with potentially life-threatening consequences.
I am extremely concerned that this provider's conduct--both the medical error and the retaliatory, inappropriate behavior--may not be an isolated incident. Her actions violated professional standards, jeopardized my child's safety, and caused avoidable emotional distress to my family. It raises critical questions about oversight, quality control, and patient safety at your facility.
Given the severity of what occurred, I am requesting the following:
1. A formal investigation into the provider's conduct, including her clinical decision-making, dosage calculation, and treatment of patients.
2. A medication safety review to assess how such a dangerous prescription error was allowed to occur.
3. Documentation of the corrective actions your facility intends to take to ensure no other child receives an incorrect or unsafe dosage.
4. A written response to this complaint.
I entrusted your urgent care with the health of my children, and this experience has undermined my confidence in your facility's ability to provide safe and professional care. I expect these concerns to be taken with the seriousness they warrant.
I can be reached at 202-***-****or l*********@gmail.com should you need further information.
Thank you for your prompt attention to this matter. I look forward to your response.
Sincerely,
Luisa