I had a CT Scan w/contrast this morning 091725 1115 appt. Great team. Everyone of these people…read moreare very knowledgeable in their profession. Brandy administered the IV and was great with the needle (I hate needles). The entire procedure took about 5 minutes. All went well. Thank you.

This is now Luminis Health and should be avoided. Practitioners have trouble getting results…read more They utilize the practice of direct charging patients, even if they have referrals. That way they don't spend time getting preauthorization and billing insurance.

SCHEDULING: I got a same-day appointment here, which is really great. I was going to have to wait a…read morewhole 'nother week to get an ultrasound somewhere else. Evidently, they take walk ins for x-rays, but you need an appointment for other imaging like ultrasounds and mammograms. APPEARANCES: Both the office and the staff look professional and well kept. I thought it was a little strange that the only magazines they have are Sports Illustrated, ESPN Magazine, and other sports publications. The TV was playing a poker tournament, so maybe they cater to a specific crowd? Anyhow, I definitely noticed all the sports stuff. POLICIES: They don't allow you to take any pictures or videos inside the office, which I think means they don't want you to take pictures of your own x-rays or ultrasounds. But maybe there is some other reason... The only thing that rubbed me the wrong way, was that the ultrasound technician wouldn't let me watch what she was doing on the screen. I asked if I could see, and she said there was not really anything to see... I interpreted that as her assuming I wouldn't know what I was looking at, so she didn't want to take the time to tilt the screen in my direction. Guess what, though? They're my guts and if I want to see them, humor me dadgummit! At the end, when I asked her if I could look at the images, she said the radiologist had to look at them first, and she couldn't review anything with a patient. It seems pretty ridiculous to me not to let a patient watch their own ultrasound on the screen and then not let them look at the images at the end either. I don't know if that was her own personal policy or one that the office holds to. TOTAL TIME: I walked in at 3:20 p.m. and walk out at 3:34 p.m. Very quick turnaround! OVERALL: I would come here again if I needed x-rays or other imaging. Next time however, I think I'll be more assertive asking to see my images. But overall it was a quick and painless experience.

Needed last minute xrays. Only had a screen shot of the script. The front desk sent me a link which…read moreallowed me to upload it for them. That is a pretty amazing feature. Clean. Staff is nice. Love that they have plants in the waiting room and kid friendly tv shows. Will go again.

Had my mammograms done here the staff is very friendly and it is very clean. The wait was not long…read moreeven though I was early for my appointment

Dealing with Charter Radiology over the past two months has been a nightmare. I do want to shoutout…read moreKJ from the billing department and the front desk ladies at the Columbia location. One of the front desk workers (a male whose name I'm not sure of) called me on the way to one of my appointments and told me I owed Charter about $800 more than what I had already paid as a copay, which I paid the previous day, January 30th. I wouldn't be able to get my procedure done without paying. I'm aware of my insurance coverage and told him that I thought this was incorrect. He began to talk over me. I needed the MRI done, so I paid the money when I arrived and asked for an itemized receipt. He told me he couldn't give me one and that everything would show up on my patient portal. It did not. When I followed up with my insurance company, they shared that Charter Radiology incorrectly billed them for my MRI services and did not provide information on how much the actual services were on the claim. I knew I overpaid Charter Radiology and contacted them to resolve the issue. They resubmitted my claim and still held over $800 of my money. KJ in the billing department was really helpful in moving this issue forward but this morning I saw that the pending transaction from Charter Radiology to my credit card was cancelled on their end and they still owe me $821.81. I tried to be patient and resolve this issue privately, but customers need to know that this company is dishonest, has a staff member who bills incorrectly at the Columbia location, promises a refund and then rescinds it. This issue has been ongoing from January 31st. It is now March 20th. When will my $821.81 be returned to me?

I HATE being referred to Charter Radiology. They never pick up the phone when you call. You have to…read moreleave a voice mail at ALL times. When/If they call you back they ask you to take a picture of your referral and send it to them, and then you have to call again, leave another voice message for them to call you back and tell you they didn't receive it. Then they don't want to reach out to the doctor, they expect you to do all the foot work. I always have to go in person to resolve things. I simply HATE it. I prefer Advanced Radiology.

I'm so glad that I have went with another group and can use their radiology. Not once, but three…read moretimes now I have been overcharged, getting a check back from them. The one about three years ago I got was sizable. I got a check in the mail today that the service was performed 4/29/24 and I just got it in the mail today which is the 28th of May 2025. Totally unacceptable. This comes from our HSA and apparently Advanced is so money hungry that they have to have it right then! Why not reverse the amount to the member's card or put a hold on it until it's paid....no, they don't do that. My daughter in law has had the same experience as I did coming off the card and her insurance paid for it totally. She too was hacked over this. Oh well, it works just fine now because the new group actually sends a bill and I pay it as soon as I get it. As for my care, experiences have always been somewhere between great and meh....a lot more of meh though. I've had a number mammographies that I thought they were going to kill me....and just when you thought they got what they were looking for, they call you back for a rescreen. Haven't had that so far with my new place. Time will tell...I just know that they have been much more caring than the majority of techs I've had at Advanced.

Showed up for X-rays for my daughter. Fast service. Love that they take walk-ins and have plenty of…read morestaff. Love that they are kind and gentle with children since it can be scary for them. Parking right out front. And fast results. I will go there again for any imaging I need for myself and my family.

I was terrified after doing a closed MRI and finding out that I laid there for half an hour in…read moretears and uncomfortable, that the machine had broken down and my images weren't saved :'( I was so relieved when I found this location had an open MRI! I was still a bit nervous but the technician was very friendly and accomdating. I was thrilled when I woke up and heard the machine stop shortly followed by the door opening :-)

First time getting my mammogram here per OB recommendation. Was going to another place for years…read more Immediately, I was greeted and was taken cared of right away. Tech is/was wonderful. She is/was very patient, gave clear and calming instructions. Calming demeanor - which is awesome especially when you are having your boobies squished. Felt at ease right away. I highly recommend this place. Very clean too.

Extremely disappointing and unprofessional experience…read more I am absolutely furious with how my 7-year-old son and I were treated today. He had a scheduled MRI with contrast, and although his doctor accidentally sent the wrong order, we caught it immediately and had it fixed right away. The first technician told us everything was good to go and even said, "We have a new advanced machine that can get this done in 45 minutes. Get him dressed and we'll get started." We waited about 15 minutes, only for a completely different technician to walk in and tell us they suddenly couldn't see him today because "all the nurses are leaving and it's too late." This was after my child had already changed and mentally prepared himself--no small thing for a frightened 7-year-old who was already anxious. To make matters worse, the second technician dismissed the first one, saying she was "silly" and "doesn't know what she's talking about." Completely unprofessional. They tried to reschedule us, but even that was a mess. I was told I'd have to wait around while they figured out how long the appointment would take. At that point, after being jerked around for over an hour, we left with nothing accomplished--no scan, no clear plan, and a very upset child who now has even more anxiety about getting this done. This experience caused unnecessary emotional distress for my son and was handled with zero communication or respect. If they had simply told us upfront that they couldn't take him today, we would have gladly rescheduled and spared him (and us) the stress. Instead, we were misled, contradicted, and dismissed. Parents: be cautious scheduling here. Communication is poor, staff are not on the same page, and they clearly prioritize their own convenience over patient care--especially for children.

I have been coming here for a few years. Dr Amodei is amazing she is the best. Her continuity of…read morecare is out of this world. She takes time with the patients goes over their scans if need be and explains everything in detail. I have had the pleasure of seeing one other doctor here and she was equally amazing. I have been coming here for a few years and the staff is equally amazing. They are so many things that I love about the office but if I had to choose one it would be the Robes that you change into before your I keep telling them that the doctor needs to sell them in the office. The office is beautifully decorated I have had the pleasure of starting out at the old office and that one was equally as nice. My appointment was at 6:15 a.m. it was the best I did not have to be late for work and the appointment was very quick the doctor was not there to read my scans and it was okay they called me back right away for a follow-up that was needed. I hope other doctors offices think about early appointments. Five stars are just not enough if you're looking for a great place to go for your mammogram don't hesitate to call Bay Radiology.

When it's time to have your ta-tas checked I can't say enough good things about Bay Radiology and…read moreDr. Amodei! I've been having my mammograms done there for several years now. The way I found out about them is Dr. Laura Amodei contacted me to purchase some of my artwork for their office which features art all from local female artists. For a decade up until then I went to a larger, way less personal imaging center. This is a much more comfortable and comforting experience all around. They run their appointments on time, so when I had my annual scans done last week I was in and out of there in less than 15 minutes and then contacted with the results by phone within a couple of hours. They use the latest technology giving you extra peace of mind. I only wish I had found them sooner!

Great professional service. Comfortable MRI experience, CT scans and X-rays. Front desk people…read moregood too. Ease of appointment center, though, needs to be thru individual location not one stop. One stop people don't know equipment. For example. I wanted the larger size MRI machine and they told me that my chosen location had one. When i got into the MRI room, it was only then that I learned it did not exist. Boy, was I let down.

Went in for a sonogram for possible gallstones. Started with making an appointment. I almost made a…read more3pm appointment but the call center attendant warned me to not make that appointment as I needed to fast and made sure to get me an appointment by 10am. I was very thankful for him not just recommending the first available appointment. The paperwork online was also very easy to upload and streamlined the check in process. When I got there for my appointment, they checked me in and I waited all of 5 minutes. Once being scanned, the techs were very friendly, professional, and made it feel like nap time for a tired mom. The only negative which I don't consider a true negative, was it was my techs first day on the job so there was a supervisor teaching her and it took longer than what I think a normal appointment would be. But better to train techs right than to not teach them and have bad service?

Hope this clears up any confusion. This location is where they refer you to the "new building with…read morethe green roof". Professional, friendly staff. Appointments are on time and accommodating to specific needs. Been using this location for several years, many times.