I had a good experience here about a month ago when I needed a somewhat urgent MRI. I'd just been…read moreat my primary care doctor's office next door and decided to see if they could fit me in here for the MRI she'd ordered. They could, but of course there were insurance hassles. The front desk staff was very helpful in dealing with the insurance company, and contacting my doctor's office to get them to amend their order so that the insurance approval would go through ASAP. I feel bad for not remembering the name of the staff member who handled this for me because she really helpful during an extremely stressful day for me.

This is my first time writing a bad review, ever. I do not believe in bad reviews because I…read moreunderstand life is tough and we are all only human, especially since I work in healthcare. However, I am beyond frustrated with this radiology office. I am a healthy, young adult who previous tore an ACL. I was referred to this office from Dr. Packer right across the suite. When I walked across the hall to schedule my MRI, I told the woman at the front desk I did not want the procedure if I had to pay out of pocket as it was not an urgent case and funds are short for me, currently. She reached out to billing and got back to me a couple days later that I would not be charged anything for the appointment. Next thing I know, a $316.00 bill came in the mail for the appointment. After several phone calls to the office, billing department, and eventually my insurance company, it was found the charge came from a $300 deductible and a coinsurance payment. The office has written documentation claiming they told me I would owe nothing. There is also written documentation from billing that mentions the deductible, yet still states I owe nothing. A clear error was made on this office's part (for which the manager even claimed "it was our fault"), yet the manager says she cannot write off the charge and I am still responsible for the $316.00 burden. Like I mentioned, I WOULD NOT have went through with the procedure if I had to pay even just $50 let alone $300. I cannot believe that even with written documentation stating I owe nothing, I am still required to pay this bill. Do yourself a favor and find a diagnostic imaging center with a staff that treats their patients with integrity, or at least a competent billing department that can understand insurance policies. There are plenty of other offices in the area. Side note: I will say, the patient care I received here was excellent, but I'm sure one can find plenty of other kind people to place them in a diagnostic imaging machine and press a few buttons elsewhere.

I searched for "Open MRI" and Charter showed up at the top of the list. The staff were nice and I…read morewas able to get an appointment quickly for an MRI. I arrived and was prepped and walked into the room and it was not an Open MRI. Even to examine the hip they put the entire body in the tube within inches of the the tube. I would not call myself claustrophobic, but this type of MRI causes that feeling for me. They suggested getting a new RX for an MRI while sedated. I don't like the extra risk for sedation when there are actual Open MRI systems nearby.

Dealing with Charter Radiology over the past two months has been a nightmare. I do want to shoutout…read moreKJ from the billing department and the front desk ladies at the Columbia location. One of the front desk workers (a male whose name I'm not sure of) called me on the way to one of my appointments and told me I owed Charter about $800 more than what I had already paid as a copay, which I paid the previous day, January 30th. I wouldn't be able to get my procedure done without paying. I'm aware of my insurance coverage and told him that I thought this was incorrect. He began to talk over me. I needed the MRI done, so I paid the money when I arrived and asked for an itemized receipt. He told me he couldn't give me one and that everything would show up on my patient portal. It did not. When I followed up with my insurance company, they shared that Charter Radiology incorrectly billed them for my MRI services and did not provide information on how much the actual services were on the claim. I knew I overpaid Charter Radiology and contacted them to resolve the issue. They resubmitted my claim and still held over $800 of my money. KJ in the billing department was really helpful in moving this issue forward but this morning I saw that the pending transaction from Charter Radiology to my credit card was cancelled on their end and they still owe me $821.81. I tried to be patient and resolve this issue privately, but customers need to know that this company is dishonest, has a staff member who bills incorrectly at the Columbia location, promises a refund and then rescinds it. This issue has been ongoing from January 31st. It is now March 20th. When will my $821.81 be returned to me?

Shoutout to our local community heroes! Great staff and friendly service. Professional and…read moreefficient medical care. Partitions between chairs in the waiting room. Pre Check-in to let them know that you have arrived. Clean pen cup and dirty pen cup. Masked employees. Clean environment. Lots of parking. It is easy to make an appointment on the phone to check on date, time, and location availability. I love having this location in Howard because it is closer to me. Yay!!

Hi to all of my transgender friends out there if you want kindness with disrespect this is the…read moreplace to come. They will not call you by your correct pronoun even when you try to correct them the tech said they were trained this way so instead of using pronoun u asked them just call by the name you gave them and they still referred to the incorrect pronoun and they did try calling by your name so I gave a 2.5 star for trying. I think the staff could use an over haul training to comply with the time. It's sought of outdated. But thank goodness they try to be kind. I give them that. If I had another option I won't come here. Being respectful and kindness can goes along way with healthcare services in my opinion. Thanks.

2.12.26 I had an…read moreappointment for an ultrasound. I appreciated Trish and the manager helping me sort out insurance coverage. They went above and beyond.

This was my time of the year for my annual mammogram. This location was able to accommodate my…read moreschedule in between work. The staff was kind and my mammogram went smoothly. There was a mixed up with my provider order however, the staff was able to call and get it straight very quickly so it really didn't affect my appointment time much at all. Great experience. I will definitely return.

First time getting my mammogram here per OB recommendation. Was going to another place for years…read more Immediately, I was greeted and was taken cared of right away. Tech is/was wonderful. She is/was very patient, gave clear and calming instructions. Calming demeanor - which is awesome especially when you are having your boobies squished. Felt at ease right away. I highly recommend this place. Very clean too.

Extremely disappointing and unprofessional experience…read more I am absolutely furious with how my 7-year-old son and I were treated today. He had a scheduled MRI with contrast, and although his doctor accidentally sent the wrong order, we caught it immediately and had it fixed right away. The first technician told us everything was good to go and even said, "We have a new advanced machine that can get this done in 45 minutes. Get him dressed and we'll get started." We waited about 15 minutes, only for a completely different technician to walk in and tell us they suddenly couldn't see him today because "all the nurses are leaving and it's too late." This was after my child had already changed and mentally prepared himself--no small thing for a frightened 7-year-old who was already anxious. To make matters worse, the second technician dismissed the first one, saying she was "silly" and "doesn't know what she's talking about." Completely unprofessional. They tried to reschedule us, but even that was a mess. I was told I'd have to wait around while they figured out how long the appointment would take. At that point, after being jerked around for over an hour, we left with nothing accomplished--no scan, no clear plan, and a very upset child who now has even more anxiety about getting this done. This experience caused unnecessary emotional distress for my son and was handled with zero communication or respect. If they had simply told us upfront that they couldn't take him today, we would have gladly rescheduled and spared him (and us) the stress. Instead, we were misled, contradicted, and dismissed. Parents: be cautious scheduling here. Communication is poor, staff are not on the same page, and they clearly prioritize their own convenience over patient care--especially for children.

Dont know the level of care here, but their sense of urgency leaves a lot to be desired…read more I set an appointment for 8:10, arrived at 8:05 to an empty lot and an empty lobby. Had to say something before front desk went back to get a status. Finally called back 30 minutes after my appointment time. Usually this isn't bad for a doctor's office, but not excusable when there are no other patients

This is the second time here and I have never waited more than 10 minutes. The staff is helpful and…read morethe doctor was able to diagnose faster than our primary. Definitely recommend if you need to see someone fast.

Just endured a scheduling nightmare that ended up wastinb 3.5 hours of my time -- and still no MRI…read more the people at the facility are fine, especially the sympathetic manager who helped me figure out other options. But the call center staff that schedule appts are poorly informed, and clearly do not communicate well with the clinics. So what went wrong? First, the scheduler scheduled my 2 MRI appts back to back -- turned out that can't be done in this case. Next, by text, they cancelled the 2nd appt -- with under 24 hours notice. When I dalled the phone number (I tried repeatedly), it just rang and rang -- no answer, no recording. So I called the phone number in a differnt text and was told, "I see your 2 appointments; they aren't cancelled. Just igore that 2nd text!" When I arrived they said, "No the 2nd appt was cancelled -- these procedures can't be done on same day. the call center is wrong. You should have called the clinic (I did but that was the number that went unanswered!) Finally to top it off, they informed me for the first time that this particular center only has the older narrow type MRI machine. So I'd have to lie perfectly still, on my stomach, on the hard surface, with my arm fully extended above my head, for 40 minutes. The tech was honest, "Some people can't do it." I tried it but found it unbearable, especially for my shoulder. Honestly, it reminded me of pictures of the contorted positions Guantanamon prisoners were forced into as a form of torture that leaves no marks. Try it sometime on the floor; you'll see what I mean. I finally left the clinic, vowing to never return to Advanced Radiology. Never again!

Efficient courteous staff and helpful. Had a mammo appt and needed an X-ray which all was done in…read moreabout an hr and 10mins. There was a power surge during this time and many of the machines went down and had to be restarted/rebooted after overheating. The waiting area was clean and spacious, check in process was simple especially since you complete everything online now, biggest improvement. Each tech was knowledgeable and friendly I'd use this location again

Great professional service. Comfortable MRI experience, CT scans and X-rays. Front desk people…read moregood too. Ease of appointment center, though, needs to be thru individual location not one stop. One stop people don't know equipment. For example. I wanted the larger size MRI machine and they told me that my chosen location had one. When i got into the MRI room, it was only then that I learned it did not exist. Boy, was I let down.

I had such a wonderful experience at Advanced Radiology that I felt compelled to share…read more I went in for a Dexa Scan and, at first glance, the waiting room was pretty packed. Normally that might feel overwhelming, but from the moment I walked in, the tone was completely different. I was greeted right away by a genuinely happy staff member who kindly directed me where to sign in. It immediately set a positive tone. Within just a few minutes, I was called up and welcomed by Amie, who was incredibly warm and professional. She apologized for the wait, which honestly didn't even feel like a wait at all. That level of thoughtfulness really stood out. Not long after, I was brought back by Taliyah--and I have to say, the positivity continued. She was fantastic. Professional, personable, and respectful, she took the time to answer all my questions and address my concerns. During the scan, she made me feel completely comfortable and at ease, which makes all the difference in a medical setting. What impressed me most was the overall environment. Every single staff member I encountered seemed genuinely happy and worked together seamlessly as a team. Even with a full waiting room, everything flowed smoothly, communication was clear, and the energy felt healthy and supportive. Honestly, I'll take a short wait any day when it comes with this kind of care and attitude. It's rare to find a medical office where you feel both well taken care of and uplifted--and this was absolutely one of those places. Highly recommend!