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    Charter Radiology

    3.0 (24 reviews)
    Open 7:00 am - 10:00 pm
    Updated 1 month ago

    Charter Radiology Photos

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    The lurking security guard
    Heather Alysia M.

    A toxic staff and manager! Unprofessional personnel rude prejudice and bigoted attitude & aggressive behaviors. Biased staff in procedures and policies, even when offered presentations of evidentiary support with their staff members in compromising situations, management continued success side with employees. All in all if wanting a facility that will add stressors to your health concerns, inconsistent implementations of the rendition of the procedures and protocols, giving a dose of entitlement and erroneous racial charged attitudes then this facility (Columbia) is for you. As the lack of customer/patient care, employees/technicians' inexperienced knowledge and capabilities are not simply evident, prevalent and widespread, the support of the management in their conduct, lack of empathy, care and respect are worn boldly by each individual, with the exception of one young Black Woman who was kind, courteous and professional. Nevertheless enter and proceed (Columbia) at your own risk with security lurking and staring and stalking a handicapped person like myself. The care is a luck of the draw, depending upon who is on their schedule and the attitude of the day and the experience of the person.

    Texts messages sent by facility.
    Katie M.

    I wish I could give no stars. The owner "Daisy" is an absolute NIGHTMARE and a disgrace especially towards a 6 year olds care. I had to contact them multiple times to even get the process started when my daughters specialist literally spoke with "Daisy" at the time of my daughters appointment and "Daisy" herself told my daughters specialist her staff would be reaching out. This never happened. I didn't even have the chance to schedule the appointment because their staff is so unorganized and incompetent in their job it's despicable. They messed up the prior authorization for my daughter's left hip MRI with perfusion. They never called me when the authorization was denied, my insurance notified me via email. I then checked my insurance app to see if it would tell which it didn't so I called my insurance and they told me documentation was not submitted. I called the Columbia office to have them rectify the issue but I was met with voicemails and representatives who knew nothing about it. I would call my insurance week after week and they would tell me it wasn't fixed and then they were closing the case but an appeal could be submitted with the documentation within 30 days to overturn the denial. I called them multiple times and was met with the same response. THEN I received TWO text messages in June telling me to schedule my daughter's appointment. So I call multiple times again which then the representatives tell me I can't do anything without the authorization. I finally started asking for a manager or a supervisor to which they told me "they're not on site" or "they're busy but they can call you back". I never received anything from anyone. I had been going through this since May of this year and it was July by this point. Then I receive ONE PHONE CALL FROM THEM. I tried to call back but again, nothing. I ended up reaching out to my daughter's specialist which was no help because they were doing the same thing as Charter Radiology was doing. I sent her specialist multiple emails, messages, phone calls and even wrote a complaint. Still nothing from either of them. I finally wrote a review on Charter Radiology's google account and WOW. How disgusting was the owner "Daisy". She would go back and forth with me on google about how they called me multiple times. They called me ONCE. Then they sent me texts about scheduling my daughter's appointment, that was twice. And again, never received responses, not even from a supervisor or manager and yet the owner "Daisy" had time to go back and forth with me on google but couldn't pick up a phone, message me or correct the issue at hand? All she cared about was her image. And I'll upload the call history and text messages plus what she ended up saying to me which she later changed when I told her how unprofessional her response was. This owner "Daisy" and just Charter Radiology is absolutely one of the WORST healthcare facilities I have ever came across in my life besides my daughter's specialist. I would HIGHLY suggest going elsewhere and staying far away from this place especially if you need urgent care. They are just down right neglectful. Especially to a child with a rare bone disease.

    The super chic and private changing rooms for you to change into scrubs for your scans. *scrubs are mine not from charter*
    Vargun S.

    Charter radiology I have never had an experience That made me want to be anywhere but for my scans. Not only is the staff helpful but they're also kind and make you feel right at home my favorite part besides the MRI machine that helps me feel no nausea or claustrophobia are the mirrors in the dressing rooms so you can make sure you don't look like you just took a 30 minute nap that you did. I want to give a special review for Bill the MRI tech. He made me feel so comfortable and even cracked a few jokes with me. The girls at the front desk were so hospitable and so nice!! Staff makes or breaks an establishment and the Charter staff along with Dr. Uppal take the cake with the best radiology services I have ever experienced.

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    3 years ago

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    9 months ago

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    7 years ago

    Amazing experience, quick results to doctor and they couldn't have been nicer or more accommodating!

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    8 years ago

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    Johns Hopkins Medical Imaging - Columbia - Reception area

    Johns Hopkins Medical Imaging - Columbia

    3.1(14 reviews)
    0.2 mi

    First time getting my mammogram here per OB recommendation. Was going to another place for years…read more Immediately, I was greeted and was taken cared of right away. Tech is/was wonderful. She is/was very patient, gave clear and calming instructions. Calming demeanor - which is awesome especially when you are having your boobies squished. Felt at ease right away. I highly recommend this place. Very clean too.

    Extremely disappointing and unprofessional experience…read more I am absolutely furious with how my 7-year-old son and I were treated today. He had a scheduled MRI with contrast, and although his doctor accidentally sent the wrong order, we caught it immediately and had it fixed right away. The first technician told us everything was good to go and even said, "We have a new advanced machine that can get this done in 45 minutes. Get him dressed and we'll get started." We waited about 15 minutes, only for a completely different technician to walk in and tell us they suddenly couldn't see him today because "all the nurses are leaving and it's too late." This was after my child had already changed and mentally prepared himself--no small thing for a frightened 7-year-old who was already anxious. To make matters worse, the second technician dismissed the first one, saying she was "silly" and "doesn't know what she's talking about." Completely unprofessional. They tried to reschedule us, but even that was a mess. I was told I'd have to wait around while they figured out how long the appointment would take. At that point, after being jerked around for over an hour, we left with nothing accomplished--no scan, no clear plan, and a very upset child who now has even more anxiety about getting this done. This experience caused unnecessary emotional distress for my son and was handled with zero communication or respect. If they had simply told us upfront that they couldn't take him today, we would have gladly rescheduled and spared him (and us) the stress. Instead, we were misled, contradicted, and dismissed. Parents: be cautious scheduling here. Communication is poor, staff are not on the same page, and they clearly prioritize their own convenience over patient care--especially for children.

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    Johns Hopkins Medical Imaging - Columbia - First time getting mammogram here.!

    First time getting mammogram here.!

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    Advanced Radiology - So pretty... In the parking lot of Advanced Radiology.

    Advanced Radiology

    2.3(90 reviews)
    3.2 mi

    Great professional service. Comfortable MRI experience, CT scans and X-rays. Front desk people…read moregood too. Ease of appointment center, though, needs to be thru individual location not one stop. One stop people don't know equipment. For example. I wanted the larger size MRI machine and they told me that my chosen location had one. When i got into the MRI room, it was only then that I learned it did not exist. Boy, was I let down.

    I had such a wonderful experience at Advanced Radiology that I felt compelled to share…read more I went in for a Dexa Scan and, at first glance, the waiting room was pretty packed. Normally that might feel overwhelming, but from the moment I walked in, the tone was completely different. I was greeted right away by a genuinely happy staff member who kindly directed me where to sign in. It immediately set a positive tone. Within just a few minutes, I was called up and welcomed by Amie, who was incredibly warm and professional. She apologized for the wait, which honestly didn't even feel like a wait at all. That level of thoughtfulness really stood out. Not long after, I was brought back by Taliyah--and I have to say, the positivity continued. She was fantastic. Professional, personable, and respectful, she took the time to answer all my questions and address my concerns. During the scan, she made me feel completely comfortable and at ease, which makes all the difference in a medical setting. What impressed me most was the overall environment. Every single staff member I encountered seemed genuinely happy and worked together seamlessly as a team. Even with a full waiting room, everything flowed smoothly, communication was clear, and the energy felt healthy and supportive. Honestly, I'll take a short wait any day when it comes with this kind of care and attitude. It's rare to find a medical office where you feel both well taken care of and uplifted--and this was absolutely one of those places. Highly recommend!

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    Advanced Radiology - Advanced Radiology Ellicott City, MD

    Advanced Radiology Ellicott City, MD

    Advanced Radiology - So pretty... In the parking lot of Advanced Radiology. 2

    So pretty... In the parking lot of Advanced Radiology. 2

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    So pretty... In the parking lot of Advanced Radiology. 3

    Progressive Radiology - Columbia

    Progressive Radiology - Columbia

    2.5(2 reviews)
    2.4 mi

    I had a good experience here about a month ago when I needed a somewhat urgent MRI. I'd just been…read moreat my primary care doctor's office next door and decided to see if they could fit me in here for the MRI she'd ordered. They could, but of course there were insurance hassles. The front desk staff was very helpful in dealing with the insurance company, and contacting my doctor's office to get them to amend their order so that the insurance approval would go through ASAP. I feel bad for not remembering the name of the staff member who handled this for me because she really helpful during an extremely stressful day for me.

    This is my first time writing a bad review, ever. I do not believe in bad reviews because I…read moreunderstand life is tough and we are all only human, especially since I work in healthcare. However, I am beyond frustrated with this radiology office. I am a healthy, young adult who previous tore an ACL. I was referred to this office from Dr. Packer right across the suite. When I walked across the hall to schedule my MRI, I told the woman at the front desk I did not want the procedure if I had to pay out of pocket as it was not an urgent case and funds are short for me, currently. She reached out to billing and got back to me a couple days later that I would not be charged anything for the appointment. Next thing I know, a $316.00 bill came in the mail for the appointment. After several phone calls to the office, billing department, and eventually my insurance company, it was found the charge came from a $300 deductible and a coinsurance payment. The office has written documentation claiming they told me I would owe nothing. There is also written documentation from billing that mentions the deductible, yet still states I owe nothing. A clear error was made on this office's part (for which the manager even claimed "it was our fault"), yet the manager says she cannot write off the charge and I am still responsible for the $316.00 burden. Like I mentioned, I WOULD NOT have went through with the procedure if I had to pay even just $50 let alone $300. I cannot believe that even with written documentation stating I owe nothing, I am still required to pay this bill. Do yourself a favor and find a diagnostic imaging center with a staff that treats their patients with integrity, or at least a competent billing department that can understand insurance policies. There are plenty of other offices in the area. Side note: I will say, the patient care I received here was excellent, but I'm sure one can find plenty of other kind people to place them in a diagnostic imaging machine and press a few buttons elsewhere.

    Advanced Radiology - Found it!

    Advanced Radiology

    3.0(14 reviews)
    9.6 mi

    Just endured a scheduling nightmare that ended up wastinb 3.5 hours of my time -- and still no MRI…read more the people at the facility are fine, especially the sympathetic manager who helped me figure out other options. But the call center staff that schedule appts are poorly informed, and clearly do not communicate well with the clinics. So what went wrong? First, the scheduler scheduled my 2 MRI appts back to back -- turned out that can't be done in this case. Next, by text, they cancelled the 2nd appt -- with under 24 hours notice. When I dalled the phone number (I tried repeatedly), it just rang and rang -- no answer, no recording. So I called the phone number in a differnt text and was told, "I see your 2 appointments; they aren't cancelled. Just igore that 2nd text!" When I arrived they said, "No the 2nd appt was cancelled -- these procedures can't be done on same day. the call center is wrong. You should have called the clinic (I did but that was the number that went unanswered!) Finally to top it off, they informed me for the first time that this particular center only has the older narrow type MRI machine. So I'd have to lie perfectly still, on my stomach, on the hard surface, with my arm fully extended above my head, for 40 minutes. The tech was honest, "Some people can't do it." I tried it but found it unbearable, especially for my shoulder. Honestly, it reminded me of pictures of the contorted positions Guantanamon prisoners were forced into as a form of torture that leaves no marks. Try it sometime on the floor; you'll see what I mean. I finally left the clinic, vowing to never return to Advanced Radiology. Never again!

    Efficient courteous staff and helpful. Had a mammo appt and needed an X-ray which all was done in…read moreabout an hr and 10mins. There was a power surge during this time and many of the machines went down and had to be restarted/rebooted after overheating. The waiting area was clean and spacious, check in process was simple especially since you complete everything online now, biggest improvement. Each tech was knowledgeable and friendly I'd use this location again

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    Advanced Radiology - Front Desk Check In Area

    Front Desk Check In Area

    Advanced Radiology
    Advanced Radiology - Front Desk

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    Front Desk

    Charter Radiology - radiologists - Updated May 2026

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