I searched for "Open MRI" and Charter showed up at the top of the list. The staff were nice and I…read morewas able to get an appointment quickly for an MRI. I arrived and was prepped and walked into the room and it was not an Open MRI. Even to examine the hip they put the entire body in the tube within inches of the the tube. I would not call myself claustrophobic, but this type of MRI causes that feeling for me. They suggested getting a new RX for an MRI while sedated. I don't like the extra risk for sedation when there are actual Open MRI systems nearby.

Dealing with Charter Radiology over the past two months has been a nightmare. I do want to shoutout…read moreKJ from the billing department and the front desk ladies at the Columbia location. One of the front desk workers (a male whose name I'm not sure of) called me on the way to one of my appointments and told me I owed Charter about $800 more than what I had already paid as a copay, which I paid the previous day, January 30th. I wouldn't be able to get my procedure done without paying. I'm aware of my insurance coverage and told him that I thought this was incorrect. He began to talk over me. I needed the MRI done, so I paid the money when I arrived and asked for an itemized receipt. He told me he couldn't give me one and that everything would show up on my patient portal. It did not. When I followed up with my insurance company, they shared that Charter Radiology incorrectly billed them for my MRI services and did not provide information on how much the actual services were on the claim. I knew I overpaid Charter Radiology and contacted them to resolve the issue. They resubmitted my claim and still held over $800 of my money. KJ in the billing department was really helpful in moving this issue forward but this morning I saw that the pending transaction from Charter Radiology to my credit card was cancelled on their end and they still owe me $821.81. I tried to be patient and resolve this issue privately, but customers need to know that this company is dishonest, has a staff member who bills incorrectly at the Columbia location, promises a refund and then rescinds it. This issue has been ongoing from January 31st. It is now March 20th. When will my $821.81 be returned to me?

My experience here has always been efficient and straightforward. The technicians do their job wellread more

Went in for a sonogram for possible gallstones. Started with making an appointment. I almost made a…read more3pm appointment but the call center attendant warned me to not make that appointment as I needed to fast and made sure to get me an appointment by 10am. I was very thankful for him not just recommending the first available appointment. The paperwork online was also very easy to upload and streamlined the check in process. When I got there for my appointment, they checked me in and I waited all of 5 minutes. Once being scanned, the techs were very friendly, professional, and made it feel like nap time for a tired mom. The only negative which I don't consider a true negative, was it was my techs first day on the job so there was a supervisor teaching her and it took longer than what I think a normal appointment would be. But better to train techs right than to not teach them and have bad service?

Professional medical imaging, welcoming staff. Clean facilities. Easy parking…read more I needed some non-invasive specialized medical imaging, and it was easiest to stay within the Johns Hopkins network. This office was easy to find, behind another building off Little Patuxent in Columbia MD. There was parking right out front. I arrived a little early, (Jun 2026), hoping to get to another appointment immediately afterwards, and they were able to accommodate me. The staff was professional. I felt well informed and well cared for. Results were provided within a couple of hours! That's very nice.

First time getting my mammogram here per OB recommendation. Was going to another place for years…read more Immediately, I was greeted and was taken cared of right away. Tech is/was wonderful. She is/was very patient, gave clear and calming instructions. Calming demeanor - which is awesome especially when you are having your boobies squished. Felt at ease right away. I highly recommend this place. Very clean too.

I came for a mammogram and the check in procedure is clear. Sign in. Come when called, with your…read morelicense and insurance card. Then wait to be called back. My forms were completed online and that saved time. I needed to reschedule my appointment and the staff was very accommodating.

2.12.26 I had an…read moreappointment for an ultrasound. I appreciated Trish and the manager helping me sort out insurance coverage. They went above and beyond.

As you enter the building it is in, you have to check in with the employee at the desk to have your…read morepicture taken - place that temporary badge on your person. It takes a turn or two to get to the elevator (someone walked me there) - take it to the 6th floor. In the elevator, it states what is on level 6 (among other levels in the building). Level 6 destinations include: Breast Surgery, MedStar Radiology Network, Plastic & Reconstructive Surgery. As you get off the elevator, you will immediately see Suite 6100. As you walk in, you will see a sign with an arrow telling you where to go. The Radiology Desk was to the left. Seats are in this area. Two employees were available to help - both were pleasant. I checked in with one of them. I liked the fact that the waiting area was almost empty. After my name was called, that employee I dealt with was also pleasant as well. My appointment didn't take long. Once I left, it was not hard for me to find my way back to the main lobby of the building. Parking in the area is free.

I had a very disappointing experience at this radiology center both times I had appointments. The…read morestaff seemed disorganized, and communication was poor throughout the process. On my second attempt to have an open MRI, I checked in, was presented my completed online paperwork for signature, and was told everything was in order. After waiting, I was unexpectedly informed that my appointment had been canceled for what I felt was an unjustified reason. I had driven more than 30 minutes and taken time off work, only to leave without receiving the imaging I needed. This experience caused unnecessary frustration, wasted my time, and delayed my medical care. Based on my experience, I would recommend choosing a different imaging facility if you have other options.

Friendly & helpful staff - the facility was clean and Scan results were ready in minutes…read more I would recommend to a friend.

This is my 3rd time here and I absolutely love this place. The first time I came here, I came…read morebecause it was close to my job. The other 2 times I came was because I chose to. First and foremost, I have never had to wait. There aren't 10 or 11 people with the same appointment time as me. I check in, get my MRI, and I am gone. The staff is very friendly, have a great sense of humor, and they have a welcoming environment. I wish they were a doctor's office, because they have the concept of not keeping the patient waiting down to a science. The facility is clean and they always have Brock's candy in the candy dish...just an added bonus...LOL. So if you are in the need of an MRI...go here, I'm sure you will not be disappointed.

I had the pleasure of visiting this location for CT and X-Rays…read more The receptionists were quick and ready to help. The CT took place here and the X-Ray is in another suite, same building. Ask for the sign up to their portal to view your results online.

UPDATE: I had the…read morepleasure to visit Advanced Radiology again today (though "pleasure" might be a bit of a stretch for a medical appointment). However, I can genuinely say it was a pleasure because of their incredible staff. Sharon and Sandy at the front desk are two of the kindest and most welcoming individuals I've ever encountered--not just in medical care, but in customer service overall. Sharon, the tech, was equally compassionate and professional, and Mariah, who prepped me for the MRI, was just as wonderful. The team at this facility is truly exceptional, and I can't commend them enough. I'm not sure where they were hired from, but their previous employers lost some outstanding people! Thank you, again!

Nice friendly staff. I didn't make an appointment and did a walk in. Prompt in calling me in. Took…read moreless than 15 minutes to be called in. Clean waiting area and clean rooms. This place was recommended by my chiropractor, good recommendation.

I would not recommend this place. Before I even got my appointment I had multiple issues with the…read moreoffice including lack of communication between them and my insurance. Even having a two way call with my insurance and the office to get things sorted out. They said it would be cleared up but when I got to my appointment that didn't happen. I had also been referred to them by my doctor and told they do walk in but they do not. The staff was pretty unfriendly and not helpful both times I came in. I even heard them talking to a patient who was very nervous about their scan and was quite rude to him, it shocked me.

I just recently found out about this location when I was making an appointment. What I like the…read moremost is that there is no fee for parking (not like the Bethesda location). There were two entrances to get into the parking lot and once you are parked, the building is right there. The entrance to the building faces Observation Drive. Once parked, enter building 20410, walk up the stairs, go right and WRA will be the 2nd entrance on your right (glass doors). Enter, check in and have a seat. The employees I interacted with were very pleasant, especially the lady at the front desk. Had a great conversation. Once your name is called, you will get the opportunity to check your items into a wooden locker (you are in charge of the key during your appointment). As you check out and retrieve your items, you then just leave the key on the outside of the locker (how you saw it before accessing it). There is signage providing where to dispose of your gown after your appointment. This location has been opened for a year (shared by one of the employees) and just based on service, experience, and location, I will definitely be back for sure.

This is one of the worst places you ever been into. There are a bunch of scammers. Maybe they…read moreshould give me a call to resolve the issue we have with the billing dep and the staff. AS off 10/07/2025 still have not got my refund ???? it has been more then 2 months now.

Wow. I cannot express how grateful I am for everyone's care. 2 friends recommended their office & I…read moreleft with extra cards to hand out if anyone I know ever needs their services.