Letter sent to Quest after my experience at their Dover facility on 8/2/2021:…read more I am a long-time Quest patient and have always touted my satisfactory experience, as compared to LabCorp. And I would like to take the time to report to you my experience at your Dover location today and why I'm never going back there ever. I arrived at approximately 8:25am and was 3rd-in-line at the entry kiosk (or whatever it's called) where patients type themselves in. No Quest employee was in the room. An elderly man was trying to enter his information and seemed hopelessly lost and confused, tho to his credit, he kept at it. After awhile, the lady in line directly behind him attempted to render assistance. She too became confused and a woman in the waiting room got up and assisted. She returned to her seat but then had to get back up and assist the woman as well. [Your data entry system is confusing. There needs to be a person from Quest there to assist.] I entered my info at ~8:40am and selected the earliest appointment option, 9:20am. I went out into my car to kill some time. At about 9:05am i returned. At about 9:10am another person was called whom the Video Display on the wall indicated had the same 9:20am appointment time as me. At 9:15am a man came in, entered his info and stood waiting. He was called back almost immediately. 9:20am came and went. I am the only person in the waiting room at this time. 9:25am. I am the only person in the waiting room at this time. 9:30am. I am the only person in the waiting room at this time. 9:35am. I am the only person in the waiting room at this time. At this point I am agitated and decide to stand at the entrance of the phlebotomist alcove to prevent them from ignoring me any longer, or another patient waltzing in and past me. At about 9:40am i am called back to Cubicle #2. To my misery, it's Wait-Some-More! The phlebotomist who directed me became engaged in a clerical help session with the phlebotomist in Cubicle #1. After almost 10 minutes of listening to this back-and-forth, I could no longer contain myself and called out, saying something like "How 'bout you take care of me and then go back to your clerical work because I GOTTA GO!" They acted like they didn't hear me, continuing, but for less than a minute. My phlebotomist was then abrupt with me but did her job. I will never go back. Ever. Nothing at LabCorp was ever as bad as this experience.

I should have known better than to think the woman working at Quest would have the courtesy to let…read moreme know that, even though I had waited 45 minutes, scheduled appointments will always take precedence. It makes sense, but I actually thought it was mostly walk-ins. It's funny, also, how long these scheduled appointments took! Lots of chatting going on. I say I should have known better based on a previous experience. I arrived after work and was there about 20 minutes before closing. Wow was she ever agitated with me! Luckily she got me taken care of in about 5 minutes. I was grateful she told me about all the paperwork she still had to do after I left. I SO enjoy having an illness and hearing all about the trials and tribulations and how very much I am inconveniencing the phlebotomist. A real class act this employee is! (Said with utmost sarcasm!). What a difference a kind word would have made in my day. Happily, the hospital doing the rest of my testing today can also perform the blood test. I will never go to Quest again.

One tech at 6 am!!!! There's many ppl here for blood work and there is ONE tech! There should be at…read moreleast 3 techs on first thing because ppl get their blood drawn early when fasting.

Recently Had To Go2the LAB. Very Welcoming Environment, Organized, Fresh Scenic View, Great Staff--…read moreVery Skilled In The Phlebotomist Arena ...Didn't Feel A Thing

Very impressed. This is not the Labcorp setup that I'm used to from the larger cities where duties…read moreare separate. Here, the same two people who check you in are also the ones who do the actual bloodwork. Even though the lobby was almost full, I didn't wait longer than usual. I wish I could remember the name of the person who got me because I'd throw a ton of compliments her way. Not only was she super friendly, she was also highly competent wielding that needle! No pain, no bruises afterwards.

Your website says hour's are till 3pm. I drove 2hrs and 42 minutes to get there. Due to…read morecircumstances beyond my control I didn't arrive until 2:45 and the office was already closed, locked and dark. I cried. If there is a cut off time for patient arrival it should be posted!

Victoria did an amazing job helping me I was in and out great service don't believe the haters,…read morethey are just slower lower Delaware people.

Poorly run, a lot of chatting among staff, wasting time and causing longer that necessary wait…read moretimes Also the person registering myself was arrogant and gave confusing directions First time here, will not return

The best lab crew ever! Always so caring and accomodating. Very efficient and courteous. This is…read moredefinetely my lab or choice! And I have to go very often! They could use some more help though because this is a very busy office! Linda

Terrible service. Signed in and after 40 minutes had my daughter go to the window (it was for her)…read moreand the lady pretended she wasn't standing there all the while having a LOUD conversation everyone could hear in the lobby about her kids and vacations and such. I then walked up with the "Excuse me" and she just said "I'm with a client" and continued her convo. After another five minutes finally addressed me and took my daughter's info. Then waited another 15 minutes just to pee in a cup. Honestly this was crazy unprofessional.

Love this place! The staff is amazing here, so friendly and personable. I drive farther to this one…read morewhen necessary because their people make the difference. Only reason I couldn't give 5 stars is because a google search has the wrong hours.. says they close at 2:30 when it really is 2pm. Otherwise, they're the best around!

I had to take my 2 year old for the routine lead testing bloodwork. I booked a time slot online for…read more11:15 and checked in online while waiting in the parking lot. I was sent a text at 11:08 that they were ready for me, and as soon as we walked in we were seen. It was awesome to be helped so quickly. I've had to wait a long time when going to have my own blood work done, but I had never signed up online before. So we will definitely sign up online from now. Not only were we seen quickly, the woman who did the blood draw was very kind and gentle. She was quick and efficient. My son barely fussed during the whole thing because she was so good with him.

For the Banning St. location. Arrived at 9:50 for 10:00 scheduled appointment. Finally saw a…read moretechnician at 10:33. So much for keeping the scheduled appointments. Diversity??? Not here; all employees were the SAME RACE!