I have been to this urgent care three times since it opened a couple of years ago. Dr. Mirzaei is…read morevery good in diagnosing. Every time I had great experience. He is very knowledgeable and a compassionate doctor. I highly recommend this place to every one of my friends when they need to see a doctor.

This place is a scam, was sent home without any care and was told I had a sprain. I went to…read moreanother doctor a month later because it wasn't healing and learned I have a full thickness torn radial collateral ligament. Let me be very clear, my finger was deformed and locked in an unnatural position. I should have known immediately and walked out after the receptionist had his mask below his nose and was the assistant for my x-rays. I did not feel safe as a woman. DON'T GO, but if you must, definitely don't go alone.

What a day? Got a blood test appointment at 12:50pm (fasted 8 hours as required). Checked in at…read more12:40pm, waited until 1:33pm to receive a text msg asking me to enter the lobby, "your name will be called soon". 53 mins of precious time gone! Note that this is even with an appointment! This is by far the worst lab test experience in my whole life.

This company double bills!! They also do not have any email addresses available to contact them. I…read morehave a direct electronic payment receipt from my bank, however they say that it never was paid! They are set up to try to bill multiple times to get their shady asses.

Went in on a Saturday morning for annual blood test. I hate needles and put this off for 3 months!…read moreIt was a self-check kiosk and there were about 7 people in front of me. By the time I checked in, they were ready for me. The tech that got me was AMAZING. I dread the test because they can never find my vein and when they do, it takes an extremely long time. The tech, I think her name was Catherine, got the vein the first time, drew the blood and I was done in minutes. She was amazing and the best I ever had. I wouldn't have put it off for so long if I knew it would be this easy!!

Evergreen Laboratory Services uses billing practices from the 1970's. They will not provide summary…read morestatements of services, only statements for each visit, so be very careful if you make the mistake of having lab workups done on different days for different doctors. They will send you to Collections for a small statement, even if you have paid several large ones in the meantime. As with many aspects of Evergreen, the Phlebotomists and Physicians are exceptional, but the administration and support is the worst I have ever experienced.

Depends on who I get but overall they at least get the blood...I'm an impossible stick! I've never…read morenot had them get me, although now I have to have my provider add legs to areas where blood can be drawn. The office is nice enough and there's either no wait or a very long wait, never a between, like 5min wait.

I was left standing at the check in desk for fifteen minutes without any acknowledgement of my…read morepresence. The employee wasn't busy just really slow.She walked right by me at least 4 times.When I first arrived she was in the bathroom. I ended up driving to another company and I was waited on r ight a way. I do not recommend this business.Very unprofessional.

Megan is literally the sweetest thing ever. She gets you in and out in about 10 min. I had a great…read moreexperience and she's really awesome at taking your blood as well

Great experience with Sunitha. I scheduled a blood draw for an allergy test and was able to get in…read morequickly. She was friendly, professional, and I didn't even feel the poke. In and out in under 10 minutes.

My partner and I each paid $250 for a blood draw performed by the owner of this lab, and the…read moreexperience was extremely unprofessional. After we went home, both of us developed severe bruising and noticeable bumps. I'm almost 30, get annual physicals, and have had many blood tests before -- I have never experienced bruising this bad. When I went back two days later to discuss the issue and request a refund so we could redo the tests elsewhere, the owner's attitude was shockingly rude. He insisted everything was "normal," blamed it on dehydration, and claimed he has "seen plenty of people like us who barely understand anything and just want a refund." He also argued that because we didn't complain during the blood draw, the outcome was somehow our fault. We were simply being polite -- mild discomfort during a blood draw is normal. Severe bruising afterward is what made us return. Instead of taking any responsibility, he denied everything and repeatedly demanded that we leave "his facility." The level of disrespect and unprofessionalism was unacceptable, especially from someone providing healthcare services. I strongly recommend avoiding this place.

I took my newborn baby here for his PKU (heel stick) test 10 days after birth, as instructed by the…read morehospital. The tech squeezed plenty of blood out of my boy's heel, so much so that blood was all over his foot and our car seat after I put him back in it. Low and behold, I get a call from his Pediatrician today saying the test was inconclusive due to "inadequate amount of blood" drawn. Are you kidding me ?! There was so much blood! What is with these people? This test is extremely important to have done at 7-10 days after the first test to test for a preventable disorder that causes retardation. So yes, I'm very upset.

Took my 9 month old in for a simple blood draw last week, it was anything but. The tech said they…read morecan draw via the needle I said she had recently had it drawn via the foot cut method to which there were no complaints and the tech said they like to make it as easy on the patient as they can. I asked the tech if she had done this before on an infant and she said she had so I didn't feel it was necessary to tell a tech how to do her job. In hindsight tech is an overstatement. She squeezed the foot too hard and wasn't capturing the blood fast enough, was clearly frustrated and hurried, at this point she was unable to capture most of the blood and spilled plenty all over the floor, my leg, bc i was holding my baby, and the sani pad. If she were competent with her job all the blood lost would have certainly provided enough sample to test. Next, she insisted that i stand up to hold my baby facing me, which she said was a proven method to draw the blood more efficiently. So as I'm standing there holding the baby and watching her not capture most of the blood dripping on the floor she tells me the blood has coagulated and that I might have to come back, but ASSURED me they would let me know if that were the case by the next business day. Of course she lied, PAC LAB never got back to me so when I follow up with the baby's child care provider the report they received was that the parent refused to have the needle draw and the recommendation was to return. I think witnessing the blood bath that ensued as a result of the PAC LAB techs inability to perform a simple blood draw is enough to prevent me from ever going back there much more so than their failure to follow up and mislead the Dr. So PLEASE if you have to take your child to these jokers ask more questions than I did.

Nobody wants to get their blood drawn, but this is a really efficient operation. You can fill out…read moreinformation in advance and then get called when they are ready for you. When they are ready, they verify you and then take you into a back room. The technician who worked on me was great, you can see he had a lot of experience. I was in an out quickly, with the results the next day. Overall, I was very pleased.

Worst staffs, very rude. Talk rudely with patients, half…read moreefficient than other locations.

Medical visits are three-pronged: the actual visit and diagnosis, the admin/reception, billing…read more Acutal visit and diagnosis: really top-shelf. Five stars! Can't wait to come back! I mean truly. With a family history and an estimated 52% chance of getting breast cancer, I have been doing annual mammograms since 1995. In those years, I've had dozens of breast ultrasounds, MRIs, biopsies, mammos. The actual medical part of Rayus did feel like I was in the Four Seasons of breast care. The doctor spent a LOT of time walking me through why they were concerned about the two anomalies and even gave me her direct phone number and even was the person who called to review biopsy results. (spoiler alert: both biopsies were benign) Admin / part 1 scheduling: Mixed bag; 1 STAR. AVERAGE on-hold time was well over 20 minutes. One time I held for 25 minutes and then they hung up on me. :( Longest hold time was 38 minutes. Truly unethical, IMO. We aren't doing imaging for sport. We are doing imaging because we are searching for bad agents and/or something isn't in the right place and it is stressful and can you not pick up the phone? Good god. Was bad enough that that I DROVE (20 minutes each way) to the nearest Rayus and walked into the reception to book the appointment in person. Admin / part 2 referral bermuda triangle: 0 STARS. "the doctor didn't send the referral yet" seems to be a pat answer, followed by "call back in a week; doctors always say they sent the referral but they lie." Another pat answer. One Rayus rep went so far as to say "the referrals come in by fax; there's a pile on the floor, it takes us sometimes a week to sort through them all." (Are you F***ing kidding me? As a weird aside, I got a nearly identical answer 8 years prior when they kept "losing" or "not finding" the doctor's referral.) Again: I'm doing this because I have a family history of breast cancer. Must I also suffer through the indignity of knowing that my time-sensitive pre-auth form is relying on 100-year-old fax 'techonology' ? Billing: Wait, is Bernie Madoff your accountant? -17 STARS. I arrive for first breast MRI and receptionist informs me that my "copay" is $500 since I haven't met my deductible. Hmm. I'm not sure this is correct, but she's very concise: "If you don't pay up front, then you don't get the imaging done today." Oy. I asked who I'd contact to work this out, saying that I had already met my deductible. "Um, no, there's no one to contact. We don't give refunds." So then I return the following week and I'm given the exact same shpiel. This time I'm told that I need to pay $335 for my "copay" and, again, no money, no imaging. "You'll need to call to reschedule." Then they send me an invoice for $301, claiming on the invoice that I had paid them $0. Feeling desperate (because who has an extra thousand dollars laying around?) I call my insurance company. Who, thankfully, is appalled on my behalf. "Oh, no, no. You *never* prepay imaging. That's not part of our contract with Rayus." I'm on hold about an hour total. But the good news is that after the one hour with insurance, Rayus did refund me the $835 they 'overcharged' me (or stole from me, depending on how precious you are about word choice). Other good news is that the money was back in my account in about one week. That was one month ago. (cue Jaws music) Yesterday I got a Rayus invoice informing me that I stilllll owe them $301 and their invoice still shows that they have received $0 from me and $0 from my insurance, which is wildly incorrect. I think between the four visits and eight procedures insurance has already paid them a few thousand dollars. And, yes, I will owe 20% for the first $1,000 billed. But something's rotten in Denmark when the medical billing is that insanely incorrect. Weird p.s. to all this: I got frustrated that I could not find a billing phone number for Rayus and went down a rabbit hole or two and learned that Rayus is owned by a venture capital firm that has offices in NYC and West Palm Beach. Curiouser and curiouser.

I waited several weeks for an appointment. They called the day before telling me they double booked…read moreand need to cancel and that I have to wait another month for an appointment! Staff are insensitive and unhelpful and unprofessional. I don't recommend this place at all.