This place is a scam, was sent home without any care and was told I had a sprain. I went to…read moreanother doctor a month later because it wasn't healing and learned I have a full thickness torn radial collateral ligament. Let me be very clear, my finger was deformed and locked in an unnatural position. I should have known immediately and walked out after the receptionist had his mask below his nose and was the assistant for my x-rays. I did not feel safe as a woman. DON'T GO, but if you must, definitely don't go alone.

Over the past year, members of my family have been to three different urgent care locations. This…read moreone is my favorite. When I first saw the bill, I was like "That's expensive!" Then I checked the other urgent care locations and saw they were at least the same price. They do tend to prescribe medication more often here than other places, but when I've expressed concern with a specific Rx I had issues with, they were quick to find an alternative. The biggest reason I love this place is the time it takes. I'm usually out the door in less than 15 minutes (with an appointment). That includes greeting reception, getting vitals from an assistant, answering questions about why I'm there, talking to the doc, and leaving with my visit summary. I don't come here when I'm feeling well - I want to be back home, wrapped in a blanket, hopefully with some antibiotics or medication to make my plague less miserable. More than any other place I've been, this checks that box. If you're looking for a conversation about how your family is doing, make an appointment with your PCP. If you're sick and need something addressed quickly, visit One Urgent Care.

Medical visits are three-pronged: the actual visit and diagnosis, the admin/reception, billing…read more Acutal visit and diagnosis: really top-shelf. Five stars! Can't wait to come back! I mean truly. With a family history and an estimated 52% chance of getting breast cancer, I have been doing annual mammograms since 1995. In those years, I've had dozens of breast ultrasounds, MRIs, biopsies, mammos. The actual medical part of Rayus did feel like I was in the Four Seasons of breast care. The doctor spent a LOT of time walking me through why they were concerned about the two anomalies and even gave me her direct phone number and even was the person who called to review biopsy results. (spoiler alert: both biopsies were benign) Admin / part 1 scheduling: Mixed bag; 1 STAR. AVERAGE on-hold time was well over 20 minutes. One time I held for 25 minutes and then they hung up on me. :( Longest hold time was 38 minutes. Truly unethical, IMO. We aren't doing imaging for sport. We are doing imaging because we are searching for bad agents and/or something isn't in the right place and it is stressful and can you not pick up the phone? Good god. Was bad enough that that I DROVE (20 minutes each way) to the nearest Rayus and walked into the reception to book the appointment in person. Admin / part 2 referral bermuda triangle: 0 STARS. "the doctor didn't send the referral yet" seems to be a pat answer, followed by "call back in a week; doctors always say they sent the referral but they lie." Another pat answer. One Rayus rep went so far as to say "the referrals come in by fax; there's a pile on the floor, it takes us sometimes a week to sort through them all." (Are you F***ing kidding me? As a weird aside, I got a nearly identical answer 8 years prior when they kept "losing" or "not finding" the doctor's referral.) Again: I'm doing this because I have a family history of breast cancer. Must I also suffer through the indignity of knowing that my time-sensitive pre-auth form is relying on 100-year-old fax 'techonology' ? Billing: Wait, is Bernie Madoff your accountant? -17 STARS. I arrive for first breast MRI and receptionist informs me that my "copay" is $500 since I haven't met my deductible. Hmm. I'm not sure this is correct, but she's very concise: "If you don't pay up front, then you don't get the imaging done today." Oy. I asked who I'd contact to work this out, saying that I had already met my deductible. "Um, no, there's no one to contact. We don't give refunds." So then I return the following week and I'm given the exact same shpiel. This time I'm told that I need to pay $335 for my "copay" and, again, no money, no imaging. "You'll need to call to reschedule." Then they send me an invoice for $301, claiming on the invoice that I had paid them $0. Feeling desperate (because who has an extra thousand dollars laying around?) I call my insurance company. Who, thankfully, is appalled on my behalf. "Oh, no, no. You *never* prepay imaging. That's not part of our contract with Rayus." I'm on hold about an hour total. But the good news is that after the one hour with insurance, Rayus did refund me the $835 they 'overcharged' me (or stole from me, depending on how precious you are about word choice). Other good news is that the money was back in my account in about one week. That was one month ago. (cue Jaws music) Yesterday I got a Rayus invoice informing me that I stilllll owe them $301 and their invoice still shows that they have received $0 from me and $0 from my insurance, which is wildly incorrect. I think between the four visits and eight procedures insurance has already paid them a few thousand dollars. And, yes, I will owe 20% for the first $1,000 billed. But something's rotten in Denmark when the medical billing is that insanely incorrect. Weird p.s. to all this: I got frustrated that I could not find a billing phone number for Rayus and went down a rabbit hole or two and learned that Rayus is owned by a venture capital firm that has offices in NYC and West Palm Beach. Curiouser and curiouser.

I am leaving this review today to commend and thank Liz for her INCREDIBLY friendly, professional,…read moreand kind words. What a ray of sunshine! I'm in some of the worst pain I've ever experienced in my life but she had me laughing on the phone and well on my way to scheduling an urgent MRI. I've been on a lot of medical calls in the last month, advocating so hard to move forward in treatment and testing. Most offices have made me feel like I'm swimming upstream. Liz went over and above to help me schedule, to provide information about the procedure, and to assure me that she'll do all she can to help. I'm shocked in the best possible way today - and I just want to say thank you. She really takes the cake! I have had nothing but INCREDIBLE experiences here. I've been in for two separate spinal MRIs and the front desk staff, the radiology techs, and the reports after have been thorough, professional, and incredible. I really love their open MRI and it was a great option for me. The radiology tech jammed with me to some classic rock and checked in frequently about positioning, how much time I had left, and made sure I was comfortable.

Honestly this place WAY exceeded my expectations. Checkin was super easy, and the woman was very…read morekind and helpful. The waiting area is GORGEOUS! Plants everywhere, natural light, soft lamps, and a fireplace. I was so cozy. The technician was sensitive to the fact that I had to drink a ton of water before my appt and made my initial ultrasound really quick so I could use the restroom. The tech was super professional, but also felt like a human being. She truly cared about my comfort (stacking up pillows, dimming the lights so I could relax) and really made me feel at ease. She is in the correct field and exhibited a level of care beyond my expectations. My results were quick and came through my doctor. Overall a great experience!

The people that work here are amazing and the equipment is top notch. They were amazing at getting…read moreme copies of my scans as well, they went above and beyond for me.

Went in on a Saturday morning for annual blood test. I hate needles and put this off for 3 months!…read moreIt was a self-check kiosk and there were about 7 people in front of me. By the time I checked in, they were ready for me. The tech that got me was AMAZING. I dread the test because they can never find my vein and when they do, it takes an extremely long time. The tech, I think her name was Catherine, got the vein the first time, drew the blood and I was done in minutes. She was amazing and the best I ever had. I wouldn't have put it off for so long if I knew it would be this easy!!

Evergreen Laboratory Services uses billing practices from the 1970's. They will not provide summary…read morestatements of services, only statements for each visit, so be very careful if you make the mistake of having lab workups done on different days for different doctors. They will send you to Collections for a small statement, even if you have paid several large ones in the meantime. As with many aspects of Evergreen, the Phlebotomists and Physicians are exceptional, but the administration and support is the worst I have ever experienced.

Our provider chose Quest probably because they are cheaper than others and they produce the results…read morequickly. The issue is that they believe automation makes them not have to do anything else but they need labor (people) to draw your blood and arrange the inventory of supplies. When you walk in you see stacks of boxes of inventory and the person doing the blood draws wastes time because the inventory is not well stocked. They should also build in an empty slot every hour to catch up because some people take more than their timeslot. I am very efficient because I know people are waiting. I roll up my sleeve, answer the questions efficiently and keep it moving but I did notice others waiting to go to the bathroom until their time was called...really? (It wasn't that kind of test!). Anyway, even with an appointment lines are long, don't both if you don't have an appointment. They need to staff better - would it kill them to have 2 people working?! Otherwise they sent the results back within 24 hours, very fast.

What a day? Got a blood test appointment at 12:50pm (fasted 8 hours as required). Checked in at…read more12:40pm, waited until 1:33pm to receive a text msg asking me to enter the lobby, "your name will be called soon". 53 mins of precious time gone! Note that this is even with an appointment! This is by far the worst lab test experience in my whole life.

Excellent experience at this facility. My husband required a time sensitive CT scan. They were able…read moreto schedule an appointment same day and the staff were wonderful especially Candace, she checked us in.

Easy to set up, and the price is solid, I do the quarterly scan and it's good to see if my…read morelifestyle and workouts are making progress with all the stats it shows. You can easily compare the stats with all of your past scans to see which way it's trending. The actual scan takes only about 10 minutes, and the person working at the van is always super nice.

Easy and convenient. Took about 10 minutes. Felt really professional would definitely recommend.read more

Tamara is my new favorite person!…read more I had an 8:15 appointment since I was fasting and wanted to go early and was seen around 8:22. She apologized and let me know she was the only one working that day. She also let the walk ins know that they might have a wait since she was the only one in office, and let them know a few other locations close by. I asked if I could lay down since I'm very afraid of needles and she was happy to oblige. After seeing that I was really nervous and that my veins weren't showing a ton, she let me know she would use a small butterfly needle and that I would barely feel it. Usually I get super nauseous but I barely noticed the needle. In the past, other nurses have had to move the needle around a lot or poke twice which makes me really sick, but she was in immediately. It was also SO FAST! I've had my blood drawn probably 100 times in my life and this was the quickest and easiest. If every blood draw were like this I probably wouldn't have any needle phobia. Such an amazing woman and impeccable care. Next time I need to go in for blood work I will call ahead and make sure she is working. Truly exceptional!

No issues with the employees in the site, they did a great job. But I am still waiting for results…read moreof routine tests 12 days after my blood draw. It's impossible to get ahold of anybody and I only get an automated we got your message when I try to contact via the form. It should not take this long for routine lab results.

Dr. Sheckter has been my primary care physician since I moved to Seattle almost 7 years ago, and I…read morecan't say enough good things about her. This is coming from a guy who's dad was his primary care doc for many years, too. She has my complete trust, and she is genuine in her care. The same goes for Dr. Friedman, who I've seen a couple of times while Dr. Sheckter was out. Barb is also a really caring and wonderfully constant presence in their office. I was in horrible shape and was in line to have terrible heart disease, high blood sugar, high blood pressure, etc etc etc. This team If you're looking for quality care that's genuine, this is the place to go.

I started seeing Dr. Sheckter in 1992 soon after my diabetes diagnosis. I had no idea on that first…read morevisit what a fortunate relationship I had just entered. Only much later did I really learn how important it was that she knew enough at the time to run the test for the specific type of diabetes that I had. In 26 plus years I have had so many needs for her expert care or referrals to other medical specialties. I also cannot say enough good things about the other caregivers that she has referred me to. I have certainly put Dr. Sheckter to the test of all of her knowledge with my laundry list of ailments, yet she passed all the tests. First, she listens well. Second, she always has the knowledge to make the correct answer. This might mean knowing when the specialist needs to be called in. Third, she clearly communicates what needs to happen next. I come from a family of medical professionals and have first hand knowledge of what excellent treatment looks like and this is it. The whole office experience is intimate, friendly, and just plain first rate. M.T.