Professional, fast and friendly (way superior to Quest). The staff and operational setup has been very impressive. Particular Jennifer at the Larkspur office has been a pleasure to work with, very kind and patient with me and other patients that were there when I have my appointment. read more

Horrible. Staff are incompetent and slow. There's only one phlebotomist at this location and she does check ins and blood draws. She stares at the computer like a deer in the headlights not knowing what to do. Expect to wait two hours or more even if fasting. Don't waste your time or money at this place. It doesn't matter if you have an appointment or not. You will still have to wait like everyone else. It's like having a reservation at a restaurant and getting there and finding they don't have any tables. read more

Don't know what is up with the bad reviews, I've been here on about four separate occasions and have found the staff and especially the phlebotomists (often there are two phlebotomists here in my experience) to be VERY friendly. I HATE having blood drawn and every phlebotomist has been patient, kind, and gentle with me. The longest I've had to wait was about 10 min (without an appt) and the shortest was about 1-2 min. I even told my doc to tell patients to come here because I've gone to other Labcorps that were staffed by the slow and incompetent. If you have to have bloodwork, this is the gentlest, friendliest place around! read more

Having to do lab work is already a drag, but then you add starvation from having to fast, and you have a very grumpy patient. But Jennifer who helped me at the front desk and Nhien, who performed the specimen collection, were great! They were very friendly and understanding. Their smiles and laughter lifted my spirits and their competence made me feel at ease. I was in good hands and I could finally relax for my blood to be drawn. I was in and out within 25 mins. This was the best experience I've had with a lab. Also, the office was very pleasant and instructions were clearly posted throughout the office to guide and ease the flow of patients that come through their doors, which is quite a bit. A little compassion goes a long way, and that goes both ways - for the patients, as well as, the staff. read more

Went on a Friday afternoon for a drug screen. I had my paper appointment. It was quite a drive from where I live but not too bad since I was there before the traffic got bad. I got in, waited a couple of minutes. Was in and out in maybe 5 mins! Lab tech was quick. The front desk lady/lab tech was little monotonous, never did crack a smile, but she did her job, no small talk, quick & efficient. So I appreciate not having to waste time there at all! Place was clean. Sink was dripping a little. That's the only bad thing I noticed. Otherwise, place served the purpose for me! read more

This place used to be great but has apparently taken a dive lately. My husband and I have both used it for years. It was wonderful to be able to make an appointment and then show up at the designated time and get your labwork done. The last time my husband was there (with an appointment), he ended up waiting a considerable amount of time before being called. I had the same thing happen this morning-I had an appointment at 8 AM. I was finally called at 8:45. I'm looking for another lab! They seem to now pay absolutely no attention to if people have appointments or not. read more

They are so slow and I waited for over 40 minutes past our scheduled appointment. They even called up people that checked in after us.

My experience at LabCorp has been excellent. The office in Greenbrae is pleasant and I have always been seen right away. One of the reasons my experience has been so good is because I order and pay for the test myself through on line website called walk-in labs. Easy and fast. No walking into lab with 6 people waiting and 1 technician (Quest Labs, anyone?) read more

That was super easy. Rolled in just before noon. There were 5 or 6 names on the list ahead of me. A phlebotomist said it was about a 20 min wait so I cruised over to the food truck next door and got a delicious banana date smoothie. Walked back and waited a bit outside. Then went in about 15 minutes after I had checked in. Took about 5 min to process my insurance and the tests then sat in the chair got the blood drawn and was out the door. She got the vein on the first try which isn't that usual for my veins. All in all I left about 30 min after I checked in. read more

I went to LabCorp of America in Greenbrae Ca. at 1321 Eliseo Dr. I walked in about 2: 10 and all my records were entered and blood drawn by Jennifer, and I was on my way in 15 minutes. Every other time I have had blood taken it has not been comfortable and took more than one try, Jennifer was just as fast and painless with taking blood as she was entering my records. She did both with skill and speed, while still remaining friendly and interested. I actually "enjoyed" my visit today. Micki Patrick, Roanoke Va. (here for the winter) read more

I'm not in the habit of reviewing medical stuff but....It's really affordable and easy.

I've used this lab over several years, probably 10+ and have never had a bad experience. Sure I've had to wait but who doesn't expect that. Today, I walked in mid morning and was greeted promptly and pleasantly by the front desk personnel. The phlebotomist was kind, gentle and good at her job. I was in and out in 10-15 minutes maximum. read more

Charrice is a rock star! Could having blood drawn, waiting room or customer service be any more joyful? I don't think so. Check them out. This place makes you well, not sick due to the process! read more

HORRIBLE SERVICE!. I called MULTIPLE times to check the hours for drug tests and no one ever answered and their voicemail message in completely inaudible so I couldn't understand anything that was being said. I got to the place at 11:15 and was told that drug tests don't start until 12:30 and was advised to leave and come back. I explained I live over 45 minutes away and that I called several times to check the times and no one answered to which an employee responded that it's not her problem because they have no receptionist. I asked if I could at least put my name down because there were already a lot of people waiting to which she responded "ugh I guess you'll probably be wait at least an hour." So essentially she was asking that I leave come back in 45 minutes then put my name down and wait another hour? Terrible customer services by employees lack empathy and common sense. read more

This is my first yelp review ever, but I feel strongly about LabCorp. I have been to this lab many times over the last 10 years. The customer service at this location is terrible 9 times out of 10. The staff is downright rude. The wait time is unpredictable and often very long. I understand that sometimes a wait is unavoidable but simply communicating that to customers can alleviate a lot of frustration. For example, if staff know they have multiple appointments scheduled in that time frame and there are multiple customers already waiting it would be very helpful to be told "the wait may be longer than 1/2 hour" or something. Walk in customers have no way of knowing how many scheduled appointments there are. Such communication does not happen here. On my last visit, after waiting over an hour, when I asked the staff person how long the wait would be she barked "I'm tired too!" then stomped across the waiting room and handed out complaint cards to all of us bewildered customers and told us to mail them to the company. It was kind of bizarre. When I called the number on the complaint card to express my dissatisfaction, the LabCorp representative on the phone told me I should have known it would be a long wait if there were people waiting already and to make an appointment next time and that technicians are not required to communicate to other customers while they are helping others. There was no willingness from the "give us feedback department" to hear that there was poor customer service. So the poor attitude may just be what trickles down from the top. I would use any other lab than LabCorp if I could but can't due to HMO. Next time I am going to drive into SF to a different LabCorp location to see if it's any better. read more

The lab is good...but expect to wait a LONG time. Even if you have an appointment. The efficiency at which they process people is draining. I waited an hour for reception to call my name just to look at my order..and the blood Tec was sitting around waiting as long as I was to draw blood.... Reception was not fast at all. read more

Great woman works there. She is amazingly proficient, friendly and very empathetic. Shes great!!

I have been going to labcorp for many years and compared to other labs, they excel at phlebotomy. I have such a fear of needles and Elena is especially kind and gentle when she draws my blood. I can not even tell you how many lab techs at other labs have refused to listen to me when I tell them my veins roll and cause me pain. Lab corp, and I always ask for Elena, is great! I read some of the other reviews and I have never had to wait more than 5 minutes. Perhaps when people are mandated to go for drug screening they are upset to begin with and it shouldn't be taken out on the lab techs. As for language barriers, we are the United States and have people here from many ethnic backrounds. Elena may have an accent, but her smile is always present and she truly cares. read more